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This B case, which accompanies "Hudson's Seafood Corporation (A)" (UVA-OM-0875), is ideal for use in service- and operations-management business courses. It presents the business decision made by an owner who has considered which option to focus on for each of his two restaurants: a distinctive service package or reshaping one restaurant around the market currently being successfully served by its sister restaurant. A teaching note (UVA-OM-0875TN) that includes video from the era when the A case was written is available to support both cases in this set.

This case is appropriate for teaching courses in operations, leadrership, strategy, and managing a small business. A founder is faced with several issues concerning the service operations of his two restaurants. An immediate issue as to how to resolve an employee-relations problem has surfaced between the servers and their assistants. But the more comprehensive and perplexing problem is whether to change the service-operations package at one of the restaurants where personnel problems have adversely affected the quality of the food, and customers appear to be confused as to what kind of restaurant it is. These problems have forced the owner to examine the fundamental strategies used to deliver services at the restaurant, and to analyze its target markets. Another issue is future business investment. There is a teaching note (OM-0875TN) available.