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Responding to a Heated Classroom Discussion: Affirmative Action Example
Professor Jeffrey Moran needed to decide how to respond to the aftermath from the previous day's heated discussion of affirmative action in his Social Responsibility and Business Ethics class. He felt the emotions that erupted provided a "teachable moment" and that the class ended well. However, one African-American student later complained via e-mail that she felt disrespected in the discussion and did not feel that the topic was adequately portrayed. Dissatisfied with waiting for his response to her e-mail, the student called the department chair to complain. The department chair expects Moran to handle the situation.