個案總覽

Case A, the subject of this particular teaching note, traces Gazi's personal and business journey, and contains ample material to evaluate Gazi as a person, as an entrepreneur, and as a leader. Ostensibly, the case issue is the degree to which Gazi should now scale up from the approx. €10 million of current revenues, but this issue is best set aside until the B case discussion. In fact, the B case includes substantial bottom-up information from each of Gazi's key managers allowing this scale-up question to be tackled from both top-down and bottom-up perspectives. The A case raises much more the question what does it take to be a successful and exemplary entrepreneur, and how, when, and from where such capacities are acquired. The case lends itself not only to a detailed discussion of Gazi's entrepreneurial capacities and their origins, but also prompts participants to ask themselves to which degree they themselves exhibit such capacities, and whether they can and should embark on an entrepreneurial career.

The Gazi B case focuses on two issues: First, it provides a bottom-up perspective on each of Gazi's main lines of business, namely, the Avis/Budget car rental and other vehicle and leasing businesses, in-bound tourism, outbound tourism and ticketing, conference and event business, and cruise ship landings. Detailed plans are presented for each of these business lines and can be contrasted with plans and figures presented in the A case which provided a top-down perspective. The two perspectives remain far apart. Gazi's top-down vision is to have overall company revenues of €100 million within five years; bottom-up estimates range from €50 million overall downwards. The case invites a debate of how to reconcile these two disparate perspectives. It allows students to understand that the real issue behind these disparate growth goals is to decide first and foremost on the overall corporate business definition and scope, and whether the previous pattern of continuous diversification is sustainable in the long run. Also worth debating is whether Gazi's focus on top line revenue growth, and on employee projections, should not be tempered by a parallel concern for the bottom line, for example profitability. The second in the B case is to decide on a possible brand name to replace Albanian Experience for the incoming tourism and conference business. This existing brand's credibility and utility has been overtaken by a substantial de-facto expansion of tourism destinations to include virtually all of the Balkan area, Greece to the south and parts of Italy to the north, as well as destinations in Central and Eastern Europe (CEE). Although the corporate scope and focus issue and the branding issue appear to be separate, they are of course related. A new brand name must be found which if possible reflects the overall business scope as well as the new tourist sources, destinations, and USPs.

Ostensibly there are two issues to be resolved: How to organize for the future, and the future roles and responsibilities of Gazi himself as the organization embarks on its next step of substantial growth. The larger issue behind these apparent issues is how to find the right balance in the future between the two extremes of a top-down strongly led, fast, entrepreneurial organization (as at present), and the growing need to institutionalize and decentralize the organization with both strategy and leadership pushed to levels below Gazi-all the while retaining an entrepreneurial culture and speed. Such new balances go beyond organizational structure and involve processes, systems, culture, people, and leadership. All are open for discussion in the C case.