個案總覽

Dynamic Engine Inc. is one of 12 divisions of the automotive parts maker North American Auto Parts. With guidance from the parent company, Dynamic Engine has well-established human resources policies, training programs and employee assistance programs that are available to all employees. The materials and purchasing manager must deal with the poor attendance of an employee whose performance until recently was considered above average. He discusses the issue with the employee and believes the problem has been resolved. Shortly after this conversation, he discovers that the absenteeism problem with this employee is still occurring, and now must determine what his next step is to resolve this issue.

The assistant product manager at a large packaged goods firm does not receive the promotion she was expecting following her first year of employment. Simultaneously, she receives a call from an executive search firm offering her the potential to move to a competing company. She must decide whether to investigate moving or to stay with her current employer. The importance of managing upwards and the pros and cons of executive search firms are highlighted.