This case is designed to help students understand how to manage diverse employees with unique strengths and weaknesses. It features the Dialogue in the Dark ("DiD") China organization, a social enterprise franchise that employs visually impaired people to guide visitors as they experience daily life tasks in pitch-black. After briefly introducing DiD's origins in Germany and DiD China's founding story, this case describes how its founder, Shiyin Cai, managed the organization with an emphasis on selecting the right employees, providing training for their personal development, and giving employees opportunities to build self-confidence. Furthermore, this case explores how Cai considers the diverse perspectives of her employees and establishes personal relationships with them to develop enabling conditions that can help them thrive in both this organization and society at large. On December 16, 2021, the tenth anniversary of DiD China, Cai reflected on her past experiences. A month prior, had falsely reported to authorities that DiD Shanghai's operation was in violation of the fire code, an accusation that intensified the existing financial struggles caused by the COVID-19 pandemic. Through the ups and downs, Cai reflected on the challenges and rewards she experienced with founding DiD China. More importantly, on a personal level, she acknowledged her ongoing journey of learning and growth as a leader.

This case study describes the simultaneous evolution of both Health and Happiness (H&H) International Holdings Limited (referred hereafter as "H&H") and the senior executive protagonist, Laetitia Garnier. The instructor followed the history of company as it evolved from a single-product company in China (then known as Biostime) to a global group encompassing multiple brands following a series of acquisitions. This expansion allowed H&H to gain synergies across their value chain and shared channels in different continents, leading to an impressive growth in revenue and profits. This rapid progression was not without its growing pains, however. The case reveals several problems that H&H was facing with regards to cultural integration, particularly following their largest acquisition of the Australian supplement provider, Swisse. Meanwhile, the company's founder and CEO, Luo Fei, also finds himself wondering whether he should stay on in the CEO role or if it is time for him to relinquish the reigns to someone new like Laetitia Garnier, a female leader with rich experience in business management who has been with the company for almost a decade.