The president and vice-president of BonaVista Pools Limited (BonaVista) needed to decide what to do for the upcoming pool production season. They received notice that the two employees in charge of overseeing the most crucial step of the pool production process were going to be unavailable for the upcoming period. Anticipating a busy season, the president and vice-president needed to decide whether to hire a new nozzle operator, promote their junior nozzle operator, or outsource this crucial step in the pool production process. They needed to look at the financial and operational implications of each option and ensure they maintained the premier standard of BonaVista set by their father.