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Managing with Fairness in an Operational Context
Helen Priano, manufacturing manager at General Grain's Michigan Cereal Facility, had 2 critical decisions to make in early February 2002: whether to fire a 30-year veteran employee and whether to drop charges against an employee caught stealing company property. Priano wanted to be known as a fair leader, and she realized that how she handled these issues and upcoming union contract negotiations would establish her reputation as a leader within the plant. Priano, at age 27, had been promoted to her new position after spending 2 years as a production manager in the neighboring powdered drink mix factory.