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Thriving in Ambiguity: Lessons from Exploratory Organizations
Some organizations - including Google, Pixar and Cirque de Soleil -- appear to thrive in ambiguity. The authors, senior consultants at design strategy firm Jump Associates, have a name for them: exploratory organizations. They describe five basic characteristics of exploratory organizations, including empathy and 'hybridity', and argue that by infusing their groups with some of the best practices of these organizations, leaders in any industry can dramatically increase their success at solving their most pressing challenges.