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In early 2004, SC Johnson's executives met to discuss the next steps for the company's Air Care (air fresheners) category in one of Central America's six countries. This category's development accounted for one of the company's strategic goals in that country. To meet their goal, SCJ executives believed they had to manage the category actively in points of sale (POS), especially at supermarkets. While this task proved hard as a result of local market characteristics, they remembered how, in late 2002, after two-year-long talks to invest and build this category at Supply, a major supermarket chain, they had managed to secure the approval of a category management and trade marketing plan intended to double Glade air fresheners' yearly consumer sales. This plan was executed in 2003, and, as a result, sales grew 80% as compared to 2002 revenues. SC Johnson executives agreed that this Supply project had yielded significant learning for the brand, contributing to category development and to building stronger ties with this retail chain. However, they did found it harder to agree on the path to follow next. Some thought company resources should go to consolidating the progress made at Supply, while others felt that building a new investment plan with Supply would undermine the company's flexibility to roll out its takeaways at other supermarket chains, which also presented significant opportunities for category development. As resources were limited, executives needed to make a decision.

Presents one of the most impairing problems that affects poor communities in developing countries: the lack of drinking water supply and sanitation systems. A series of partnerships among NGOs, communities, local government, and international agencies provided a fairly effective solution in the four community groups described. Depicts a community managing its resources to satisfy its basic needs, which differs from the patronizing approach commonly endorsed by social ventures.