個案總覽

The mission of Edmonton Opera Association (Edmonton Opera), a not-for-profit arts organization founded in 1963, was to bring the community together through meaningful artistic experiences. In 2017, when Edmonton Opera developed a strategic plan, it incorporated this mission into the plan and used it as the basis for a new direction for the next five years. Unfortunately, the COVID-19 pandemic in 2020 changed the way Edmonton Opera carried out its mandate, and as a result, it had to suspend the implementation of the 2017–2022 strategic plan. But with a return to pre-pandemic operations in late 2021, Edmonton Opera’s management and board members were eager to restore the original five-year strategic plan, and the board was eager to assess the strategic initiatives and effectiveness of Edmonton Opera's mission. The plan had, at its core, the four dimensions of the balanced scorecard system—finances, customers, learning and growth, and internal business processes—but management would have to devise their own balanced scorecard measures.

The Edmonton Opera Association (Edmonton Opera) was founded in 1963 as a not-for-profit arts organization with the aim of providing audiences with compelling productions that combined music, song, and theatre. Over the years, Edmonton Opera had been successful in providing its services, but, in 2020, it was challenged. Just when it had almost recovered from a deficit, reported in 2012, the global COVID-19 pandemic occurred, and an economic slowdown followed. The board of directors knew that many organizations, in addition to Edmonton Opera, had had to suspend their operations temporarily due to COVID-19 restrictions, and they wanted to know how the pandemic had affected Edmonton Opera’s operations. A newly minted board member with a background in finance and accounting was assigned the task of conducting a financial statement analysis. Because not all members of the board had the necessary skills to provide oversight of the association’s accounting matters, this new board member was also asked to address Edmonton Opera’s specific accounting issues.

The Edmonton Opera Association (Edmonton Opera) was founded in 1963 as a not-for-profit arts organization with the aim of providing audiences with compelling productions that combined music, song, and theatre. Over the years, Edmonton Opera had been successful in providing its services, but, in 2020, it was challenged. Just when it had almost recovered from a deficit, reported in 2012, the global COVID-19 pandemic occurred, and an economic slowdown followed. The board of directors knew that many organizations, in addition to Edmonton Opera, had had to suspend their operations temporarily due to COVID-19 restrictions, and they wanted to know how the pandemic had affected Edmonton Opera's operations. A newly minted board member with a background in finance and accounting was assigned the task of conducting a financial statement analysis. Because not all members of the board had the necessary skills to provide oversight of the association's accounting matters, this new board member was also asked to address Edmonton Opera's specific accounting issues.