個案總覽

Most of the big car manufacturers now have an automatic vehicle ('AV') division and expect to make the technology available to the mass market as early as 2025. And by the year 2045, AV market share is predicted to be as high as 87.2 per cent. The authors share findings from their study of 55 cities worldwide that are taking a holistic approach to implementing multifaceted AV policies-covering everything from traffic rules to land use, ride sharing and taxi reform. They describe the progress made to date and the key challenges that lie ahead as consumers, cities and regions embrace this disruptive technology.

This case uses the example of a clinic with a single doctor (Dr. Zhivago) and a single nurse-receptionist (Ms. Celine) to introduce students to business analytics and the idea of psychology of queues. At the clinic, the previous nurse, Mr. Tao, retired, and the new nurse, Ms. Celine, is even more efficient. However, Dr. Zhivago hears an increasing number of complaints of long waiting times from patients, despite the fact that the patients' average time-per-visit meets the industrial standard. Why do these patients complain? Representative data of patient arrivals and service times are provided for Ms. Celine and Mr. Tao.

Student spreadsheet for case NTU187