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E-Enabled Closed-Loop Supply Chains
Information and communication technology can help companies realize new, innovative business opportunities in the area of closed-loop supply chains. Examines closed-loop supply chains from three perspectives: processes, customers, and products. Exploiting the possibilities of closed-loop supply chains involves handling uncertainties by providing adequate information. Information on recovery options for a product, product preferences of the customer, and the state of the product can be used to reduce uncertainty. Data that is retrieved from the closed-loop supply chain by new technologies can be transformed into management information in a systematic way. Presents a framework to address uncertainty reduction strategies.