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From Plague to Paradigm: Designing Sustainable Retail Environments
If a brand is the relationship between a business and its customers, the retail space is its most visceral conversation. Considering a shopper's context is the key to understanding their motivations and making green products and services more relevant to them. By better understanding what shoppers desire from green offerings and what matters in the context of their shopping experience - i.e. time and convenience - products and services can connect with people in a more relevant way. The authors, from leading design firm IDEO, describe four strategies for engaging shoppers with products that encourage a sustainable lifestyle for all.