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Transformation Is an Era, Not an Event
The author was for seven years CEO of Fifth & Pacific Companies (formerly Liz Claiborne, now Kate Spade). During the transformation he led there, he and his team came to recognize what he calls the truths of transformation, one of which is that transformation is not "a shocking but short-lived moment in a company's history." To manage it instead as an era, you must sustain a vision, resist being an ideologue, prepare people to see things get worse before they get better, and take a fresh look at the people you're relying on.