In January 2012, Singapore Mass Rapid Transit (SMRT) Corporation’s chief executive officer resigned after two major breakdowns on the North-South Line in December 2011. SMRT was a public transport operator in Singapore, with a transportation network that comprised buses, trains and taxis. The two breakdowns were arguably the largest public transportation incidents in Singapore’s history, prompting public outrage and heavy criticism of the CEO’s qualifications and personal style. However, it was uncertain whether she, as CEO, bore primary responsibility for the train breakdowns. To what extent did her gender and unconventional style affect the public’s perception of her effectiveness as a leader? How much did the media influence the public’s perception? Could the train breakdowns have been averted if a CEO with an engineering background or industry-specific experience had been in charge?
AddRec Solutions Pvt. Ltd (AddRec), a recruitment process outsourcing firm, had had a successful year in 2011 and the founder had big plans for 2012. He dreamed of three-fold growth in the next five years without adding any new branches or losing the firm’s boutique positioning. Yet he faced more than a few challenges. Competition in the sector was increasing, not only from other vendors but also from the internal human resource departments of some of AddRec’s clients. The founder’s personal charisma, relationship management abilities and direct involvement had been instrumental in AddRec’s growth thus far, but it remained to be seen whether the company, at this point in its evolution, was ready for the next growth phase. Further, his team had a set of capabilities that would need to be aligned with the growth he envisioned. Had the time come for him to distinguish between the strategic and operational roles in the organization?
Branded as the "Millennial firm for Millennials," Mike Rothenberg founded Rothenberg Ventures (RV) in 2012 while earning his MBA at the Harvard Business School (HBS). Over the following twenty-four months, Rothenberg raised $20 million and built a venture capital firm that made dozens of seed investments in technology-focused startups. Pitched as an event that could pack a year's worth of networking into a single day, Founder Field Day was perhaps the firm's largest bet to date. On a spring day in May of 2014, as some 300 invited founders descended on AT&T Park in San Francisco, one attendee, Fran Hauser, had a much larger decision to make than just selecting which sessions to attend in the day's 7th and 8th "innings." Rothenberg had recently asked Hauser to join RV as a partner and investor, and invited her out to the Bay Area to consider the offer. Hauser, who had left her role as the President of Digital for Time Inc.'s Style & Entertainment Group three months earlier, wondered if Rothenberg's inexperience would prove to be a drawback or a strength.
AddRec Solutions Pvt. Ltd (AddRec), a recruitment process outsourcing firm, had had a successful year in 2011 and the founder had big plans for 2012. He dreamed of three-fold growth in the next five years without adding any new branches or losing the firm's boutique positioning. Yet he faced more than a few challenges. Competition in the sector was increasing, not only from other vendors but also from the internal human resource departments of some of AddRec's clients. The founder's personal charisma, relationship management abilities and direct involvement had been instrumental in AddRec's growth thus far, but it remained to be seen whether the company, at this point in its evolution, was ready for the next growth phase. Further, his team had a set of capabilities that would need to be aligned with the growth he envisioned. Had the time come for him to distinguish between the strategic and operational roles in the organization?
In January 2012, Singapore Mass Rapid Transit (SMRT) Corporation's chief executive officer resigned after two major breakdowns on the North-South Line in December 2011. SMRT was a public transport operator in Singapore, with a transportation network that comprised buses, trains and taxis. The two breakdowns were arguably the largest public transportation incidents in Singapore's history, prompting public outrage and heavy criticism of the CEO's qualifications and personal style. However, it was uncertain whether she, as CEO, bore primary responsibility for the train breakdowns. To what extent did her gender and unconventional style affect the public's perception of her effectiveness as a leader? How much did the media influence the public's perception? Could the train breakdowns have been averted if a CEO with an engineering background or industry-specific experience had been in charge?
In August 2012, the chief executive officer of Cconma.con, an online shopping mall based in Chung-Ju, South Korea, is considering his company's future. The company has grown substantially since it was founded in 2005 and is now preparing to further expand into Hong Kong, China or to a second location in the United States. The company's vision, rooted in an ethic of corporate social responsibility, is to build a happy and healthy community, including employees, customers and sellers. By focusing on its customers' basic necessities, products for a healthy life and the needs of its producers to minimize sales costs, the company has found its niche where no other online retailer has dared to venture. Its success demonstrates that it is possible to be good and profitable at the same time. Expanding to a new location will bring myriad challenges, some of which can be anticipated while others will need to be resolved on the fly. The management team needs to focus on defining the specifics of their go-to-market plan. When should they enter? With which local players should they collaborate? Will an increased marketing effort or local outreach be necessary?
NationWide Primary Healthcare Services has launched a chain of primary healthcare clinics in India with the aim of bridging the gap between fragmented general practitioner services and highly expensive, specialist hospital care. The potential need for primary care is immense, though its delivery through organized retail is a new concept in India. The case describes the organization's initial four years' of operation. The clinics are not doing as well as expected. The initial business model and its subsequent refinements are discussed as the company tries to balance its core logic with its strategic choices for creating, delivering and capturing value.
At the start of 2014, Joanne Hill was preparing to present at a conference focused on alternative investments for financial advisers. Exhibit 1 provides selected slides from the presentation. Hill wants to showcase how Hedge Replication ETF (HDG) provided an exposure to hedge funds at low fees, with full transparency and providing daily liquidity. But she had to overcome some resistance in the audience because most hedge fund strategies had underperformed the overall stock market in recent years. Could 2014 be a comeback year for hedge fund strategies?
An executive has just joined adult entertainment producer Private Media Group Inc. (PMG) as a strategy consultant. Despite being a highly controversial industry, adult entertainment has been credited with furthering the widespread adoption of major technologies such as the VCR, Internet and digital transmissions over hand-held devices. In preparing for his first meeting with PMG's president, the executive wonders if he should recommend pursuing larger productions with higher costs and higher sales versus the current mixture of large productions ($100,000 or more in production costs), medium productions ($75,000) and small productions ($5,000). He also believes there is an opportunity to increase PMG's brand awareness through licensing. Finally, the executive knows that the adult entertainment industry is quick to adopt new technologies so he wants to prepare PMG for the inevitable demise of DVDs. See the supplement to this case.
Inner City Renovation (ICR) was a social enterprise established to address decaying infrastructure of inner city Winnipeg neighborhoods while providing opportunities for their residents - who would otherwise likely have been unemployed and on social assistance - to learn a trade and earn a living. ICR created 30 full-time permanent jobs and completed more than 100 construction projects in the Winnipeg area. However, its financial viability was an issue. It had lost money on operations every year and was close to the limit on its line of credit. While its most important customer had just ceased operations, which threatened the very existence of ICR, its founder was determined to keep it going.
On December 8th 2013, as Dr. David Keith was leaving the set of the Colbert Show, he couldn't help but replay the interview over and over in his mind. Did he actually get his point of view on solar geoengineering across or had he just added to the stereotype that he was more of a 'mad scientist' than a scholar? Science knew, beyond doubt, that volcanoes cooled the planet by forcing sulfates high into the stratosphere. This cooling effect had been recorded in history over and over again. The question that Keith and many other climate scientists wanted to answer was: could humanity learn how to design, deploy, and manage similar cooling effects to manage the threats from climate change?
This case describes the evolution of a tech startup, WebTracker, and focuses on the decision of two aspiring entrepreneurs (Julie Stern and Mark Foster) who have just received offers for Venture Capital (VC) financing for the company. These offers, or term sheets, are similar in some respects and different in others. The two firms offering financing are also different. The heart of the case involves comparing these term sheets and determining the "best deal" for them and for their company. The "deal" ultimately cut will parse the economic rewards of success and implement control and governance provisions that are designed to reduce risk for the VC. The term sheet is a great place to see these complex tools and tradeoffs play out.
In July 2013 Tom Perez became the United States' 26th Secretary of Labor. Perez took the helm of the Department of Labor at a critical juncture. In recent years, the US economy was marred by historically high rates of unemployment, fueled by the worst economic downturn since the Great Depression. Although the economy had begun a slow recovery in 2010, there were only lackluster gains in private sector jobs. By 2013, more than 11 million Americans remained out of jobs and-in a competitive global marketplace-faced disheartening employment prospects. The Department of Labor was besieged by a sharp rise in demand for its worker development and protection services, but hobbled by fierce budget cuts. At a time when Americans faced stagnant wages and rising income inequality, could Perez's leadership help revive America's "ladder of opportunity?" The case provides a comprehensive review of the U.S. Department of Labor. The case explores the challenges Perez faces in his first year as Secretary of Labor and questions what his priorities should be even as millions of Americans struggle to make a decent living. Case number 2031.0
Most business activities can be understood as progressions from insight to outcome - getting from the original spark of an idea to the actual realization of financial and strategic results. And yet, leaders and companies fail to master this progression all the time, in the headline-grabbing, large scale transformative initiatives we read about, as well in the rest of iceberg - the core business processes and the non-routine initiatives and projects that collectively can have a defining impact on a company's performance. In this teaching note, we argue that senior executives can, in fact, systematically ensure their organizations' ability to progress effectively from insight to outcome, and we discuss three critical behaviors that they need to embrace to make this happen: managing the insight to outcome sequence as an integrated, end-to-end process; recognizing and overcoming the challenges of the degree of difficulty curve; and mastering the complex calculus of strategic inflection points.
Inner City Renovation (ICR) was a social enterprise established to address decaying infrastructure of inner city Winnipeg neighborhoods while providing opportunities for their residents — who would otherwise likely have been unemployed and on social assistance — to learn a trade and earn a living. ICR created 30 full-time permanent jobs and completed more than 100 construction projects in the Winnipeg area. However, its financial viability was an issue. It had lost money on operations every year and was close to the limit on its line of credit. While its most important customer had just ceased operations, which threatened the very existence of ICR, its founder was determined to keep it going.
Equality of opportunity is endorsed universally even though, or more likely because, it can mean such different things to different people. What definition of equality of opportunity ought to figure into policy decisions? How close, or far, is the United States from providing equal opportunity? Instructors may also obtain a Teaching Note, written by this case's author, that provides suggestions for using this case effectively in the classroom.
This note provides an overview of the U.S. health care system as it stood in 2014, including an overview of hospitals, doctors, insurance companies, and other health care providers. It also discusses the major political actions on health care in the 20th century, including Medicare, Medicaid, and the early planning process for the Affordable Care Act at the beginning of the Obama presidency.