Aiming to blaze the trail that would lead the air travel industry out of the pandemic, SITA decided to reshuffle and renew its credit facilities. In the process, it established that sustainability - particularly ESG factors - would play an increasingly critical role in the financing of the struggling aviation sector. Negotiating a sustainability-linked revolving credit facility (RCF) that connected specific ESG targets to potential pricing benefits proved to be an opportunity for SITA's executives to (1) draw on and gauge the impact of SITA's established credentials and experience in areas that included carbon-neutral certification and accessing alternative sources of funding such as Schuldschein; (2) alleviate financial risk for airlines (as SITA members); and (3) kickstart a broader, organization-wide change process led by Finance and Treasury, of ESG learning, data collection (encompassing scope 2 and 3) and building a culture of sustainability. Although the purely economic gains of ESG compliance for SITA might be modest overall, several positive links emerged. They include those between meeting ESG targets and obtaining priority access to funding, better compliance with regulatory requirements, increased customer loyalty and employee productivity, and improved firm value and financial performance.
Bizongo, an Indian e-B2B platform was co-founded by three college graduates in 2015 with the goal of creating the "Alibaba of India" when the B2B e-commerce landscape was practically non-existent. The founders saw a significant opportunity in connecting mid-sized enterprise buyers and small-scale suppliers in India's highly fragmented manufacturing sector. The journey had been difficult, but by 2023, Bizongo had carved a niche for itself with its platform offering digital order placement and processing and its financing facility for SMEs. It focused on the unbranded customized goods segment like packaging products and apparel. But with more players vying for market share and India's digital public infrastructure potentially set to disrupt the industry, the co-founders were under pressure to consolidate their position. They needed to take several decisions. Should Bizongo attempt to onboard more buyers and vendors, or increase wallet share among existing customers? Should it convert its platform to a truly open marketplace model that would allow vendor and enterprise discovery? Should it go deeper in existing product categories or build product breadth by adding more categories? How should the team think about consolidating upstream operations? Should it expand into Southeast Asia? At the core of the dilemma was finding the strategy that would best enable Bizongo to monetize its offerings.
In a groundbreaking move on September 20, 2022, Lasell University's President, Michael B. Alexander, announced an extraordinary 33% reduction in tuition, room, board, and fees, signaling a pivotal shift in higher education. Situated in an affluent Boston suburb, Lasell, a venerable 170-year institution, is taking a bold step to enhance transparency and affordability in response to the perennial escalation of college costs. This historic decision aims to recalibrate the value proposition of a college degree, attracting a more diverse student body, and challenging the prevailing narrative of spiraling tuition rates nationwide. The impact of this unprecedented policy shift is not confined to Lasell alone but reverberates through the broader landscape of American higher education, prompting a critical reassessment of the cost and value dynamics of pursuing a college education.
In late 2021, Netflix leadership had to deal with some fierce employee and public blowback after airing The Closer, a comedy special by comedian Dave Chappelle. In the special-the last of six that Chappelle was contracted to make for Netflix-his targets included the lesbian, gay, bisexual, transgender, queer/questioning, plus others (LGBTQ+) community, particularly the transgender and nonbinary segments of that population. Netflix co-CEOs Ted Sarandos and Reed Hastings were caught by surprise by the reaction, particularly from Netflix employees, to the special. While supportive of Chappelle despite his often-incendiary remarks over the years, Sarandos and Hastings knew they had to do major damage control. Had they made the wrong decision in allowing this particularly strident special to air? Should they take it off the platform? What was the future of Netflix's relationship with Chappelle? And-very importantly for a company that prized its workforce and had tried to create a culture of inclusion and diversity-how would they deal with Netflix's many disaffected employees?
In late 2021, Netflix leadership had to deal with some fierce employee and public blowback after airing The Closer, a comedy special by comedian Dave Chappelle. In the special-the last of six that Chappelle was contracted to make for Netflix-his targets included the lesbian, gay, bisexual, transgender, queer/questioning, plus others (LGBTQ+) community, particularly the transgender and nonbinary segments of that population. Netflix co-CEOs Ted Sarandos and Reed Hastings were caught by surprise by the reaction, particularly from Netflix employees, to the special. While supportive of Chappelle despite his often-incendiary remarks over the years, Sarandos and Hastings knew they had to do major damage control. Had they made the wrong decision in allowing this particularly strident special to air? Should they take it off the platform? What was the future of Netflix's relationship with Chappelle? And-very importantly for a company that prized its workforce and had tried to create a culture of inclusion and diversity-how would they deal with Netflix's many disaffected employees?
In late 2021, Netflix leadership had to deal with some fierce employee and public blowback after airing The Closer, a comedy special by comedian Dave Chappelle. In the special-the last of six that Chappelle was contracted to make for Netflix-his targets included the lesbian, gay, bisexual, transgender, queer/questioning, plus others (LGBTQ+) community, particularly the transgender and nonbinary segments of that population. Netflix co-CEOs Ted Sarandos and Reed Hastings were caught by surprise by the reaction, particularly from Netflix employees, to the special. While supportive of Chappelle despite his often-incendiary remarks over the years, Sarandos and Hastings knew they had to do major damage control. Had they made the wrong decision in allowing this particularly strident special to air? Should they take it off the platform? What was the future of Netflix's relationship with Chappelle? And-very importantly for a company that prized its workforce and had tried to create a culture of inclusion and diversity-how would they deal with Netflix's many disaffected employees?
Suparshva Swabs India (SSI), a family-owned firm started by Brij Mohan Jain and his sons in 1992, when India was going through liberalization, began its journey in the personal-hygiene category by launching high-quality cotton swabs (also known as cotton buds). SSI had steadfastly managed environmental challenges on the regulatory, economic, financial, and competitive fronts to offer good-quality products in India at an affordable price. In early 2020, as COVID-19 struck the whole world and the Government of India was under pressure to increase the number of COVID-19 tests conducted per day, the high costs of importing cotton swabs from the United States, Italy, and China exacerbated the crisis, making real-time polymerase chain reaction (RT-PCR) tests unaffordable for the average Indian and reducing the number of tests conducted per day. SSI identified the opportunity to produce swabs indigenously in India and substantially bring down the costs. With very little time to respond to the challenge and meet the government’s demand with a price acceptable to all stakeholders, SSI worked within severe time and cost constraints to make this possible. In August 2022, as the intensity of COVID-19 tapered off and a slew of substitute consumer-friendly methods for testing were arriving in the pipeline, SSI needed to determine what strategic alternatives were available for growth from this point.
Karen Chan was a Hong Kong second-generation leader in her family business, German Pool Hong Kong Limited (German Pool), a home appliance and furniture company founded by Karen’s father, Edward Chan. By July 2022, Karen had developed the family business and founded her own high-fashion brand, Sparkle Collection, amid ongoing disruptions in Hong Kong. Karen was an innovator of products and ideas for the family business, but her niche venture Sparkle Collection gave her an understanding of the hardship her father faced starting a new business from scratch. Social unrest in Hong Kong in 2019 and the outbreak of the COVID-19 pandemic in March 2020 had a strong impact on the economy, drastically affecting sales of premium products. Karen pivoted to make her venture survive. She also created a new strategic plan for the enterprise’s portfolio. Sparkle Collection targeted a niche artistic and cultural sector. In contrast, German Pool’s appliance and furniture business, along with its Happy Kitchen Cafe, catered to the mass market. Karen knew that it could take years of continued investment in Sparkle Collection to make it a “star” in the portfolio. She wondered if she could balance her roles as steward of the family business, while pursuing her passion as the entrepreneurial founder of Sparkle Collection. Should she continue to invest in her venture despite uncertainties in the economy and in her own future? Or should she give up on Sparkle Collection and refocus her efforts on steering German Pool’s existing business through the pandemic?
In August 2022, a Canadian investor, Adam Eissa, was considering making an investment in Nautilus Inc. (Nautilus). Nautilus was a manufacturer of connected home fitness equipment that was experiencing financial volatility amid the COVID-19 pandemic. Before coming to a decision, Eissa wanted to analyze the financial data from Nautilus's annual report and complete a business size-up of its corporate strategy.
On January 2, 2018, the chief executive officer of a private company in Karachi, Pakistan, Imaam Spinning Mills (Imaam), was planning to expand the company's product line and enter the weaving business by setting up a new weaving plant. He asked his chief financial officer to conduct a financial evaluation financial evaluation of the project. To do so, she needed to calculate the weighted average cost of capital, using the comparative method to calculate the cost of capital for the unlisted firm based on financial data from Imaam and comparable firms, and determine the feasibility of the project.
Cynet Systems Private Limited (Cynet) was a subsidiary of Cynet Corporation, a technology services firm providing staffing support for US clients. The Cynet team in India was based in smaller Indian cities such as Karnal and Dehradun. When a lockdown was announced in early March 2020 to curb the spread of COVID-19 in the country, the recruiters working for Cynet had to shift to remote work. This was a dramatic shift for the young recruiters, most of whom were recent college graduates. The onus of ensuring the client deliverable was met was on Shyam Sharma, the team leader at Cynet. At that time, the company created a centralized data reporting team, and in December 2021 the organization was still looking to enhance an analytics dashboard to better predict employee performance; further analytical insights would allow Cynet's top management to make better predictive outcomes versus what was currently being measured to evaluate performance.
San Francisco based Vida Health, founded by Stephanie Tilenius, former vice president of Commerce and Payments at Google, was a B2B digital health startup focused on the treatment of cardiometabolic conditions, such as diabetes and obesity. Its innovative digital platform integrated technology with human care, and its treatment approach focused on physical health as and mental health, creating a unique, holistic solution. As a Series D venture backed company with $188 million in funding, Vida was eager to scale the business faster. In 2023 Tilenius was grappling with whether to start prescribing weight loss drugs as part of Vida's obesity management program. Consumer demand for newly FDA-approved semaglutide drugs (GLP-1s), like Ozempic, was surging. However, GLP-1s were already facing scrutiny for risks; they had known negative side effects; and there was no clear scientific proof that people could be taken off them and maintain weight loss. It was also not clear how the market would respond if Vida-which had differentiated itself through its behavioral management approach to chronic disease-entered the weight loss prescription drug business. Would Vida be characterized as a "pill-mill"? If Vida did decide to offer prescription weight loss drugs as part of its platform, it would also have to decide if it should roll out a B2C platform to reach consumers who were not covered through an employer plan or whose plan did not cover weight loss medications. Tilenius had significant experience with B2C brands and saw the potential. However, building a B2C brand would likely be a costly endeavor.
Catalent's newly appointed CEO, Alessandro Maselli, experienced the highs of the pharmaceutical contract development manufacturing (CDMO) space during COVID-19 while helping Moderna and others bring vaccines to market quickly and safely. After rushing to add capacity to help deal with the pandemic, demand for CDMO services dried up post-pandemic, leaving Maselli and Catalent to pick up the pieces. Once considered as an acquisition target by other industry giants, Catalent dealt with several struggles, including a departing CFO, several issues with plants, and declining demand. How can Maselli turn the ship around and drive Catalent to even higher heights moving forward?
The release of ChatGPT and other generative AI models marked the beginning of a revolution in various industries by automating work processes. These AI technologies, accessible through chatbot interfaces, could generate text, audio, code, images, and videos, saving time and resources. In 2023, generative AI was starting to transform the way professionals worked in the accounting industry, enabling them to streamline auditing and accounting processes, utilizing natural language processing (NLP), and improving information search. The big-four accounting firms invested heavily in developing their own AI solutions to enhance efficiency and offer innovative client solutions. However, in early 2023, some big-four offices restricted the use of generative AI models, while other firms embraced the technology, providing guidance and training to their staff. The rapid growth of generative AI posed challenges for businesses unprepared for automation, leading them to assess the risks and benefits before adopting AI. Joesy Loh, an audit partner at a Singaporean CPA firm serving SMEs, recognized the potential of generative AI to improve audit efficiency and financial statement preparation. How can Joesy persuade her partners to embrace generative AI technology, considering their concerns about the accuracy of the generated output and data security for their firm and clients?
Ken Xie, cofounder of cybersecurity giant Fortinet, faced a critical decision that would validate his leadership. Fortinet became the industry's second-largest pureplay cybersecurity firm by developing differentiated hardware and investing in R&D. However, after a stock downgrade despite strong financials, Xie weighed adapting messaging versus remaining steadfast. With competitors like Palo Alto Networks gaining accolades for cloud focus and acquisitions, some advisors pushed Xie to highlight Fortinet's comparable cloud capabilities more. But doing so would diverge from Xie's conviction in hardware advantages in a complex, rapidly evolving cybersecurity landscape. As threats became more sophisticated, agility in communication was essential. The impending earnings call forced Xie to consider his conviction with openness to new narratives. Xie grappled with how to amplify cloud messaging without having it overshadow and dilute Fortinet's core identity rooted in hardware expertise and advantage. The case analyzes how cybersecurity leaders make high-stakes decisions weighing competing demands between long-held beliefs and market adaptations in shaping their communication, where a wrong choice could expose customers to evolving threats.
Executives engaged in strategic planning tend to work with an implicit view of the future that is deeply embedded in their organization’s strategy as a set of unquestioned assumptions about the future business context. Leaders need to surface what the authors call ghost scenarios or risk implementing strategies that are ripe for disruption due to changes that planners haven’t recognized. The authors offer two case studies and suggest ways leaders can bring these unexamined assumptions into view.
For more than fifteen years, successful Canadian entrepreneur and investor Kevin O'Leary had developed his brand into a global powerhouse. Since his first appearance on the Canadian television program Dragons' Den in 2006 and his meteoric rise to stardom through the hit show and cultural phenomenon Shark Tank, O'Leary had become synonymous with his penchant for telling the "cold hard truth," just as much as his investing savvy. A natural storyteller, O'Leary had long recognized the value of a powerful narrative. Now bolstered by network deals and a growing social media presence, the balding businessman had cultivated an audience of millions who eagerly await his advice on personal finance, just as much as they rely on him for entertainment. At the same time, active investments, speaking engagements, book deals, and a foray into politics bolstered his image as a formidable businessperson and thought leader. Within a decade, he had come to realize the vast potential of the virtuous cycle that underlies a successful personal brand. On November 11, 2022, news broke that could spell the end for Mr. Wonderful: FTX, a prominent cryptocurrency exchange firm that O'Leary had supported as an investor and paid spokesperson, declared bankruptcy amid reports of mismanagement of customer funds and a potential investigation by the US government. Sitting in Boston Logan Airport and watching his multimillion-dollar investment drop to zero, his phone suddenly rings: CNBC is running a national story on FTX and O'Leary's involvement, and if he wants to tell his side of the story, he has to go live on air in ten minutes. For O'Leary, the decision is more than whether to face the media. He must decide how to protect his personal brand, defined by honesty and credibility, from associations with potentially massive fraud. How should O'Leary respond? And what direction should he take his brand in the face of potential crisis?
Third Place Winner; 2023 Energy Innovation in LMICs Global Case Writing Competition Gigawatt Global Coöperatief U.A., a multinational renewable energy company focused on the development and management of utility-scale solar and wind fields in emerging markets, faces a striking dilemma: the firm's corporate social responsibility (CSR) activities may be limiting its efforts to bring clean energy to Africa. Gigawatt Global's strategy is to partner with diverse stakeholders-energy financial entities, governments, development groups, and other institutions-to structure renewable energy investments in emerging markets. As a mission-driven company, it invests significant resources into CSR efforts alongside each project it completes. The challenge for the company is determining the right amount of mission-fulfilling CSR efforts it should invest in, while also growing and thriving as a business in a market replete with uncertainties. Where is the right balance, where should the CSR line be drawn, and why? The case presents conditions and potential decisions that the company's chief operating officer was actually facing.
Second Place Winner; 2023 Energy Innovation in LMICs Global Case Writing Competition This case puts students in the role of the protagonist Sergio Araújo, CEO of SolarEnergy, so that they can assess the company's next steps amid the arrival of new investors. SolarEnergy provides installation and maintenance services for photovoltaic panels in regions of Brazil. With shifts in the market and new government tax policies at the beginning of 2023, Araújo faces new dynamics and challenges. The new investors seek to multiply annual revenues by five within five years. Araújo and the investors have several alternative strategies.