• How Noncompetes Stifle Performance

    A large-scale experiment by two California academics indicates that employees who operate under noncompete agreements are significantly less motivated and get worse results.
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  • What VUCA Really Means for You

    To meet the challenges of a complex world, strategic planners need to understand the differences between the four elements of VUCA--volatility, uncertainty, complexity, and ambiguity. A guide to identifying, getting ready for, and responding to events in each category.
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  • To Raise Productivity, Let More Employees Work from Home

    When a travel company tried cutting office overhead by allowing call center reps to do their jobs at home, it realized some unexpected results.
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  • The Truth About Aging Populations

    The "dependency ratio" assumes that every adult below age 65 contributes to society, and everybody above 65 is a burden. The author argues that education and health are important factors in addition to age.
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  • Blame Me

    A good leader owns the problem when things go wrong.
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  • A Taxonomy of Innovation

    A look at the many possible steps involved in human-centered design.
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  • REVIEWING STRATEGY-EXECUTION CAPABILITIES

    A "radar chart" is proposed to visualize where the company needs to improve. It can also be used to support the discussion of any group of executives on the reasons for failure of most strategic initiatives; they may do that by assessing their own company against the six proposed required capabilities and by comparing notes with each other. The six required capabilities are: 1) Companies need to have a clear and well-communicated strategy, with clear and well-communicated strategic priorities, to which strategic initiatives contribute in a clear and well-communicated way. 2) Companies need to have a cadre of executives at different levels selected for their entrepreneurial and action-learning capabilities. 3) Companies need to understand and encourage action-learning and know how to plan execution accordingly. 4) Companies need to have an inclusive approach to execution. 5) Companies need to be serious about follow-through and see it as an essential part of action-learning. 6) Companies need to realize that, in the end, lack of respect for people, is a sure cause for execution failure. These capabilities are described at length in the book Smarter Execution, published by IMD (also available from Amazon UK). Learning objectives: This note is very effective to support a group discussion on the execution capabilities of a company. It can be used by a senior management team before they decide to launch strategic initiatives; it can be used as part of a kick-off workshop when launching a strategic initiative; or it can be used along the way during execution to identify and correct execution frustrations.
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  • J.M. Huber: A Family of Solutions

    As one of the larger and older family-held companies in the US, the J.M. Huber family business had strategically repositioned itself several times since it was founded in 1883. Visionary family leaders and a committed senior management team had transformed the group into an international player with leadership positions in niche markets in its various business portfolios. In 1993 the fourth generation of the family took over leadership of the company: Peter T. Francis became Chairman and CEO. He set a lofty goal for his tenure: "By the year 2010 J.M. Huber will be acknowledged as one of the best run companies in the United States". But times were not always kind. Several years after the company had levered up its balance sheet to complete the largest acquisition in its history, the economic crisis of 2007 hit many of its key markets hard, putting the group under pressure. With the crisis in fl bloom, Huber also faced another significant milestone in its 125-year-old history: the succession of Peter Francis. But true to form, the family rallied behind the company and turned this difficult moment into an opportunity to show its mettle. The Board of Directors did not shy away from the process and selected a non-family executive, Mike Marberry, as the next CEO. How did the Board support him as he took the reins in the midst of the global recession? And how did the family engaged fully with him and, based on his skillful execution, came to trust his vision for the future? After all, the firm had always succeeded in hard times, and they all wanted it be the case again. Learning objectives: Managing the family business and education of the next generation; owner's roles, family governance, family council, inclusiveness, succession process.
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  • Performance Appraisal at Telespazio: Aligning Strategic Goals to People Development

    Since being incorporated into the Finmeccanica Group, Telespazio has been aligning its personnel policies and practices to those of the parent company. The challenge for the HR team is to foster a strategic and organizational change that will turn a domestic telecommunications firm into a leading global company in satellite solutions and services. The case focuses on the design and implementation of a new performance appraisal system. It starts out with the establishment of a task force to create a new appraisal system from scratch. Next, the case provides a detailed description of the performance appraisal program (What is assessed? Who is in charge? What steps are involved?) and describes the main levers adopted to move from a simple appraisal perspective towards a more multifaceted approach. The case also explains how the system supports the company's shift towards a project-based organization. The first part of the case ends in 2011 when, after six years from the first implementation, the HR team meets to evaluate the results achieved. The strengths and weaknesses of the program are discussed. The second part of the case illustrates the major revisions introduced to the program and brings a new challenge for the HR team: extending the implementation to all of Telespazio's foreign subsidiaries by the end of 2014.
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  • 研華科技(A):導入IMAX創新機制

    研華科技是國際工業電腦龍頭,導入一套創新策略管理機制IMAX,統合育成、併購、策略聯盟、新產品開發四大策略。這套制度要如何運作才能整合組織內豐沛的資源呢?本案例協助學員了解運用IMAX規劃創新策略的做法。
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  • 研華科技(B):劣勢中迎戰控創

    研華科技的電腦模組板事業單位進入中國市場,卻遇上了來自德國的強敵控創科技。研華要如何以小搏大,在技術不領先、市場無知名度、客戶被壟斷的劣勢下突圍?本案例探討研華回應控創的競爭手法。
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  • 研華科技(C):人機介面進軍中國

    研華科技的人機界面事業單位決定由歐洲轉戰進入中國市場。殊不知,卻碰上了來五個強敵,並各有擅長。研華應該進攻上中層市場,還是應該迂迴下層市場。可是,進攻上層會遇到歐洲百年老店;進軍中層會遇到日本對手,以高質量產品卓著於市場;可是若進攻下層,會淪為價格戰,使研華品牌受傷。到底,誰才是研華真正的敵人?本案例探討研華研擬競爭策略的思維。
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  • Managing Online Reviews on TripAdvisor

    In 2013, TripAdvisor was the most visited online travel site in the world. It hosted a massive repository of information on hotels and travel services, and provided millions of reviews written by consumers. Consumers were becoming increasingly motivated to read and write reviews on TripAdvisor, largely as a means of informing other consumers about their personal experiences, but also to praise or complain to hotels about their experiences. In response, hotels were investing more time and marketing budget on managing the quantity, quality and location of online reviews, with particular attention paid to TripAdvisor.
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  • The Entrepreneurial Manager: Course Overview, 2015 Winter Term

    Course overview of The Entrepreneurial Manager.
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  • Rough Justice: Stuart Eizenstat and Holocaust-Era Asset Restitution (B)

    This case carefully traces the process by which Stuart Eizenstat handled the negotiation challenges outlined in "Rough Justice: Stuart Eizenstat and Holocaust-Era Asset Restitution (A)". It describes the outcome of the Swiss negotiations and briefly sketches Eizenstat's subsequent involvement in analogous restitution negotiations in Germany, Austria, France, and Israel.
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  • Shankaboot: Extending the Web Series from Lebanon to Other Arab Countries

    Shankaboot, the world’s first Arabic-language web series, was created in Lebanon as a social development project carrying forward the following message: “to defy traditions and explore taboos. The overarching vision was to use the web to create a forum for raising awareness, sharing alternative viewpoints and generating constructive discussions about the social issues that were often experienced by Arab youth, but which no one dared to speak up about. The project was a resounding success and received a 2011 International Digital Emmy Award. In July 2011, the producer of the web drama was approached by potential funders to scale up the Shankaboot project to the rest of the Arab world. She had to decide where Shankaboot could expand to, given censorship laws and Internet connectivity levels in the region.
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  • Cisco's Vision: A Smart+Connected World

    Having been called upon by global leaders to use its technology to address the global crises of climate change and poverty, Cisco opts to pursue sustainability for corporate social responsibility and as a driver of differentiation and competitive advantage. The case discussion explores how the company answered this call to action and how the resulting strategies have proven effective in protecting its competitive advantage in an increasingly hostile business environment. The case traces the company’s historical rise to power through the Internet bubble of 2000 and up to the present day, as the firm adjusts to competition in the 21st century. With the introduction of its new and ground-breaking technology, Cisco seeks to drive sustainability and future profits. The question becomes: will it work? <br><br>The CEO ponders how he could use his company’s core business of information technology (IT) to drive global environmental and economic sustainability. Can he fulfill his dual responsibility of doing the right thing for his shareholders while, at the same time, doing the right thing for the world at large?
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  • Ecovative Design LLC: A Biological Materials Startup

    Ecovative Designs (Ecovative), a start-up company in upstate New York, uses an innovative process to combine agricultural waste and mycelium (mushroom “roots”) to grow forms for use in a wide variety of applications, especially a protective packaging material. Not only does this new product replace the need for the environmentally harmful alternative, extruded polystyrene, but the production process is less energy intensive. It exemplifies the cradle-to-cradle design indicative of a sustainably embedded product and attractive to companies looking to reduce their carbon footprint. In just a few years, Ecovative has expanded from a lab to a large facility funded partly through research grants and partly from contracts with two large corporations. In 2013, the partners are considering whether to sign a contract with Sealed Air, one of the largest distributors of packaging materials in the world, but the deal would mean relinquishing control over the only profitable segment of their company. They are considering alternative growth strategies to find the one that fits best with their goal: to have the largest impact on the planet while remaining profitable.
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  • Fly Ash Brick Project: Feasibility Study Using CVP Analysis

    A budding entrepreneur in India is planning to set up a fly ash brick manufacturing plant near a thermal power plant. Not only does making bricks out of the residue of coal power generation reduce the amount of fly ash waste dumped on the ground, but the government is actively supporting the fly ash brick industry as a way to meet the increasing demands for construction materials that are environmentally sustainable. On the basis of preliminary analysis, the entrepreneur decides to set up a plant that will have the capacity to manufacture four million bricks. Though actual production will depend on market demand, he and his potential partner estimate that 2.4 million bricks can be sold per year at an average Rs 7,000 per 1,000 bricks. He wants to ascertain the feasibility of the project using a cost-volume-profit analysis.
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  • Deloitte Consulting GTA: The Deloitte Dads Initiative

    Deloitte Dads is a firm-sponsored diversity and inclusion initiative aimed at supporting working fathers within Deloitte (Canada) LLP, an independent member of the Deloitte Touche Tohmatsu Limited global network. With support from senior management, Deloitte Dads was founded in 2010 by a junior consultant in the management consulting division in the company’s Greater Toronto Area office and quickly gained both members and media attention. The group not only had to be distinctly separate from other parenting initiatives already in place but had to negotiate with the company’s performance management practices, which historically had not considered flexibility in appraising employees. In 2013, the founder was wondering not only if the group could be rolled out to other divisions within the company across the country and perhaps across the world but also how best to handle its success while managing his own career and the demands of being a father of two small children. He had mastered the quarterly events within his office, but how could he create a formal governance model? Already working 80 to 90 hours per week, with no end in sight, how was he going to make Deloitte Dads sustainable and successful?
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