Changes came hard at Stein, Bodello, & Associates, Inc., a consulting civil engineering firm employing 100 people in four branch offices. Following a move to a new location and an upgrade of the business and project management functions, some unhappiness developed in the ranks of middle management. Concerns leadership and change but from a bottoms-up perspective: through the eyes of subordinates. Focuses on the need to learn how to manage the boss.
An interpersonal and systems case in which Jim Davis, who holds a staff position, is responsible for results that can be achieved only through influencing line (branch) managers over whom he has no direct authority. Lends itself to role plays of different kinds, yielding useful insights into the process of influence without direct authority.
Fundacion Chile shows how a private, nonprofit corporation contributes to technological innovation and develops productive links, adds value, and generates technological and human skills in a diversified economy based on natural resources. This enterprise, based on science and technology, was set up and grew to become a leading technology institution, recognized nationally and internationally. Poses the question of what strategy Fundacion, with its solid record of accomplishment in technology transfer and new business development, should follow to ensure its own future in a changing environment. To answer this question, students need to perform a SWOT analysis in light of Fundacion's mission, which leads to a deeper issue--the institution's replicability in other national environments.
Kalin Pentcheve, a recent U.S. immigrant from Bulgaria, starts a business importing Bulgarian feta cheese in bulk and selling it in the United States. Pentcheve has no previous experience in either the import/export business or the food industry. Deals with finding opportunity, using a network of existing contacts and developing new contacts, scraping together money from friends, family, and others to finance a venture, evolving a sales strategy by trying different "channels," and learning by doing. To position early in a new ventures course.
Looks at two MBA classmates who are considering launching their own new venture. Discusses the process of identifying and confronting both the attractive aspects and the worrisome uncertainties involved in a start up. Allows for development and discussion of alternative strategies for dealing with the risks. Gives students an opportunity to choose a path, defend their decision, identify their assumptions and how they will test them, and indicate what they will do if their assumptions prove false.
Best Western (BW) is striving for global brand leadership in the broad worldwide mid-scale lodging market. Management must decide how best to strategically position the Best Western brand in an increasingly competitive lodging environment. There is also the need to provide direction and connection to BW's affiliates and members worldwide to ensure that marketing and business success in different markets is not isolated and random. How to achieve this goal presents management with many organizational, marketing, and branding challenges.
A U.S. manager in a multinational consumer products company has been assigned to lead a product launch in Argentina with an international team. This case highlights how issues around cultures, virtual teams, and matrixes organizations intersect and challenge managers to use all their leadership skills.
Chris Johnson has been given the task of initiating and managing the world's largest SAP rollout. The scope is global, the time frame for completion is five years, and the cost is estimated at 3 billion Swiss francs. Johnson has to move to Switzerland to start building an organization and get Nestle ready for a new way of managing the business. Documents his first months in his new job and lays out the early challenges.
Jim Sharpe, 10 years after receiving his MBA from Harvard and working for others, has finally become his own boss and 100% owner of manufacturer of aluminum extrusions. After 10 months of an unfunded search, he acquires the business in an LBO and prepares to face his employees on the first day.
Williams, a Tulsa, Oklahoma-based firm in various energy businesses, must decide whether to accept a financing package offered by Berkshire Hathaway and Lehman Brothers. The proposed one-year credit facility would provide the firm with financial resources in a difficult period.
Leaders who leverage difference are able to take a fresh stance! This note explores the proposition that the "diversity is good for business" premise is a function of individuals' and organizations' inability to fully capitalize on the impact diversity can have on broad organizational functioning. In an attempt to bridge this gap, the note proposes a new diversity model that focuses on what needs to be in place in order to leverage difference, not merely tolerate, appreciate, or celebrate it.
For 10 years, Academic Medical Hospital's chief of staff had struggled to decrease the amount of time patients spend waiting in the emergency department. Moving patients through the department is a complex task and therefore long wait times had always been excused. But now, the hospital has adopted Six Sigma, a highly disciplined and data-intensive method for streamlining the emergency-care activities and reducing patient wait time. This case traces the design and implementation of a Black Belt improvement project. The various phases of Six Sigma methodology (Define, Measure, Analyze, Improve, Control) are described in the setting of the patient wait-time study and several statistical tools are demonstrated with operating- performance data. The case ends with the Black Belt being concerned about the statistical significance of the results of the recently completed pilot study as well as deep-rooted implementation resistance from several key stakeholders in the hospital and in the medical school. Having led her team through the various phases of Six Sigma and having completed the pilot study, the Black Belt wonders how to focus the next team meeting. The case can be used to teach Six Sigma methodology, to critique effectiveness of application of the phases and tools, and to deal with the statistical significance issues and the implementation concerns. See also the B and C cases.
The board and management of Swissair were challenged in a new way after the country decided in 1992 against joining the European Economic Area. Swissair had to remain globally competitive or run the risk of becoming an insignificant regional airline given that it no longer operated under the same conditions as airlines in the European aviation market. Describes the strategic decisions and developments until the collapse of the airline in 2001, with a focus on corporate governance issues.
In January 2000, four major Danish companies launch an online B2B marketplace. The alliance process forces each to consider its capabilities, strategy and compatibility with other partners. Their venture quickly encounters unforeseen obstacles and opportunities, including a chance to develop the world's first B2G (business to government) marketplace. Simultaneously, similar alliances launch competing Nordic marketplaces, threatening the venture's expansion, if not its survival.
In January 2000, four major Danish companies launch an online B2B marketplace. The alliance process forces each to consider its capabilities, strategy and compatibility with other partners. Their venture quickly encounters unforeseen obstacles and opportunities, including a chance to develop the world's first B2G (business to government) marketplace. Simultaneously, similar alliances launch competing Nordic marketplaces, threatening the venture's expansion, if not its survival.