Homemaking had been a centuries-old industry that supplied a variety of services to customers, from more commoditized tasks such as cleaning and laundry to specialized tasks such as elderly care, and prenatal and postpartum care. In China, this industry had traditionally been fragmented and associated with limited innovation. Homeking At Home Information Technology Co., Ltd. (HAH), a company founded in 2010, set the goal of transforming China’s home services industry in the digital age. Using an Internet-based operating model and a digital-first mindset, the company sought to reinvent homemaking, and grew from a startup into a leading player in the homemaking market in China. To sustain its success, the company needed to continually evolve.

In September 2019, the founder of a personal emergency response systems (PERS) company reached a pivotal point with her business. She had created the ORA device, a customized hardware and software product, intending to disrupt the growing PERS industry while helping to improve the lives of older adults and their caregivers. But while the product and the company received considerable positive feedback and publicity, sales had not met the founder's expectations. The founder brought plenty of experience, skills, and innovation to her business, and also identified an important new market segment for her product. Still, she was aware that technology start-ups were notoriously challenging to start, grow, and maintain.<br><br>The founder felt that she had reached the end of the line for her business and had to make a decision about its future. She had to identify opportunities and threats in the market and determine if the company had a sustainable competitive advantage. She also had to decide whether to focus entirely on the new segment she identified or make a new strategic move and raise another round of funding for growth. Alternatively, she wondered if she should instead sell the technology, or the entire company, and resume her executive position in the financial industry.

In traditional shareholder capitalism, the only stakeholders that have mattered are investors, as the providers of financial capital, and customers, as the source of revenue. But great strategy recognizes the significance of other valuable stakeholders. The authors highlight the successes that a range of companies have achieved by addressing the needs of employees, business partners, and local communities as well.

In January 2014, CITIC 21CN Technology Company Limited (CITIC), a firm that had been under the radar, took the Hong Kong stock market by storm after its stock price soared 372% upon Alibaba Group's acquisition. Alibaba, the world's largest e-commerce company, took a controlling stake of CITIC and subsequently renamed it AliHealth. CITIC had operated a state-owned pharmaceutical product monitoring platform overseeing the massive supply chain of manufacturers, distributors, drugstores, and medical organisations in China. Developed in 2006, the proprietary system was used for pharmaceutical serialisation aimed at safeguarding public health. Using cryptography-based authentication and traceability technologies, the system efficiently traces illegal activities across the supply chain from manufacturing to point of use and expedites recalls of counterfeit medicine. Given China's plan to extend the serialisation mandate to all categories of medicine, the company appears poised for strong growth in the coming years. To scale the system, what more could have been done? Should the system adopt the latest blockchain technology? Should the company dedicate more effort to strengthen stakeholder engagement?

On August 30, 2019, the Ministry of Finance of the Government of India (GoI) announced the consolidation of ten nationalized banks into four. As part of this move, Indian Bank and Allahabad Bank were to be merged into a single entity, and the new amalgamated bank had to start operations on April 1, 2020. Amalgamating two very different banks with thousands of branches and employees within a pre-set time window would be complex enough under normal circumstances, but the challenge was compounded by the advent of COVID-19 and the ensuing national lockdown in March 2020. Padmaja Chunduru, Managing Director (MD) & Chief Executive Officer (CEO) of Indian Bank, was given the formidable task of overseeing the amalgamation process. The case study describes the actual integration process in detail and the thorough planning and execution involved. It illustrates the role of the Integration Management Office (IMO) as a central point of information dissemination and an empowered body in the merger process. It also lays out the myriad challenges of the amalgamation process - personnel integration, IT/banking system management, branch rationalization, and customer integration, and the steps taken to tackle each one. The COVID-19 pandemic came as an unknown midway through the integration process and required Chunduru and her team to rethink several aspects of the integration plan and strategy. The case study concludes with the actual mechanics of the amalgamation process. With the worst of the COVID-19 crisis behind them, Chunduru looks towards building a bank of the future. Having undergone rationalization in several areas, Indian Bank not only emerged in a better financial state than before but also laid down its vision as a future-ready bank. How could the learnings from the integration process be made a continuous process and become part of the organization's DNA? These were the key questions facing Chunduru and her team.

In June of 2021, KKR's executive team convened to prepare for an upcoming board meeting. From a small, three-person partnership that started in 1976 and invested only in U.S. LBOs, the firm 45 years later was a public company that employed over 1,600 people and managed $252 billion across 21 offices around the world. As a public company, KKR needed to maintain growth to be competitive, and the executives wanted to envision what KKR would look like in 2025. A target earnings number for that year would give a tangible goal to its employees and Wall Street. What should it be? The executives also wanted to provide the Board of Directors a sense of what drove each of KKR's profit streams. Which profit streams were most attractive and why? As a result, what should be the company's strategic priorities?

As organizations have grown more aware and focused on diversity, equity, and inclusion (DEI) issues, it is important to consider how such initiatives translate in a global setting. Many DEI policies are considered and interpreted through a Western social and business lens. Though such policies strive to address undoubtedly important DEI issues, how do such policies and related practices influence business decisions in a non-Western business setting is an important consideration that often goes unnoticed. In the case, Jarom Stuart, the CEO of Prime Toys Global ("Prime"), a listed toy company needs to make a hiring decision for a senior person that will lead Prime's Asia business, which is strategically important to the company. He is picking between two very qualified candidates, Isabella Zhou and Caleb Young. On its face, hiring Isabella would seem to enhance Prime's diversity, however, given Caleb's background and the nature of the Asian business, Caleb could also be considered to contributing to diversity, albeit in a way that is not typically captured in DEI metrics. Given the above, the case focuses on Jarom's hiring decision, which requires him to interpret and grapple with what diversity means in a more global, non-Western context.

The key objective of this case is to review an innovative product's supply chain, so as to identify its supply risks and to improve its supply chain resilience. When COVID-19 caught the world off guard in early 2020, Germagic Biochemical Technology (HK) Ltd. (GBT) was ready to introduce its disinfectant products that demonstrated long-lasting properties to eliminate more than 99% of infectious viruses and bacteria. Through testing and certification from different government authorities and health bureaus, the protagonist of this case, Hamilton Hung, co-founder of GBT has been working with partnering firms to build international recognition while exploring the export market. As a family run industrial business, Chiaphua Industries Ltd. faces many challenges in promoting Germagic products. Without global uniform standards and protocols in long-lasting disinfectant products, some customers are skeptical about their effectiveness. Exploiting the market need, different suppliers have flooded the market with certain products that are less effective than what they claim, while COVID-19 continues its devastation for the foreseeable future. On the flip side, it is also possible that COVID-19 may just disappear like many previous pandemics in human history, and that will cause a big drop in demand of such products. Facing all these challenges and market uncertainties, how could GBT expand into the local and regional markets by creating a more forward-looking, resilient supply chain that allows the company to stay ahead of its competitors? And how can it improve the distribution channels to promote customer products?

This case provides students an opportunity to learn about major concepts of statistical process control, particularly the process control charts, process capability index, and six sigma quality. The protagonist of the case is a third-year business student majoring in operations management, who was working as an intern at Germagic Biochemical Technology (GBT) during the summer of 2021. The intern was tasked with assessing the quality performance of the production process of Germagic 4H Hand Sanitizer, as measured by the actual filled volume within the specifications of 500 ± 10 ml. By using this case study, students can easily relate to the intern's experience as he goes through the entire process of designing the control charts, collecting the data, ensuring the process is in statistical control and stable, and eventually computing the process capability index to determine how much improvement should be made in order to achieve the six sigma quality. This case will cover many technical issues in developing process control charts and the process capability index. Students should be able to complete the necessary calculations to develop the X-bar and R charts to monitor the process mean and range. After the process is found to be in control and stable, students can move on to compute the process capability index with reference to the design specifications and then make conclusions about how capable is the current production process to produce quality products. More importantly, students should be ready to discuss many managerial issues that the intern would face, including how to communicate complicated statistical concepts and the implications of six sigma quality for both manufacturing and service businesses to his supervisor, who is interested in expanding the scope of six sigma quality to the company's other business areas.

Eliminating global carbon emissions by 2050 depends on tackling the one-third of emissions from heavy transport and the heat-intensive manufacture of materials, which are hard to abate. This article argues that not only is abatement feasible it can be profitable. In the current decade, new technologies, materials, design methods, financial techniques, and business models, along with smart policies and aggressive investments, could revitalize, relocate, or displace some of the world's most powerful industries.

New research exposes the conflicts working parents may face when weighing concerns about their careers and where they live and work, highlighting the significance of company real estate decisions for talent recruitment and retention. The authors discuss two dominant factors that influence parents' geographic preferences and recommend five responses from business leaders that will resonate with working parents.

In May 2020, Chris Lyons, a partner at leading venture capital firm Andreessen Horowitz receives the news that his company has reached a verbal agreement with one of Silicon Valley's hottest social-media startups to lead its 'Series A' funding round, in a deal that values the startup in the nine figures. Lyons has been instrumental to Andreessen Horowitz's efforts to secure the deal: he created and led The Cultural Leadership Fund (CLF), a partnership between the VC firm and some of the most influential Black leaders. Launched in August 2018, Lyons' fund had amassed an impressive network of Black executives, athletes and entertainers-including Carmelo Anthony, Chance the Rapper, Sean Combs, Common, Kevin Durant, Quincy Jones, Kevin Hart, Marshawn Lynch, Nas, Shonda Rhimes, and Will Smith-who had signed on as limited partners. Andreessen Horowitz, meanwhile, agreed to donate 100% of its management fees as well as its share of any profits realized by the fund to non-profit organizations dedicated to advancing the position of Black people in the technology sector. "We are doing good, and the Cultural Leadership Fund is a competitive advantage for us," noted Andreessen Horowitz's co-founder Ben Horowitz about the small fund's significance to the wider company. Have Lyons and his colleagues at Andreessen Horowitz found a formula for success with the Cultural Leadership Fund-one that not only creates value for the firm and its portfolio companies but also, and more importantly, for its cultural leaders and for other Black individuals hoping to advance in the tech industry? How can the VC firm best capitalize on its strong ties with the entertainment, media and sports world's biggest stars? And how can Lyons, already thinking of a second act, build on the first fund's eye-catching start?

In May 2020, Andreessen Horowitz secures an agreement with Clubhouse, one of Silicon Valley's hottest startups, to lead its 'Series A' funding round. One of the factors that insiders saw as pivotal in the race to be Clubhouse's VC firm of choice was Andreessen Horowitz's ability to secure celebrity appearances on the app, most notably by stand-up comedian and actor Kevin Hart, a limited partner in the VC firm's Cultural Leadership Fund. After being responsible for what would turn out to be a key moment in the race between competing VC firms, Hart - with his production company HartBeat Ventures - now was first in line to invest in Clubhouse. "I'm an entrepreneur at heart, and venture capital is a world I'm now in love with. And I love the fact that HartBeat Ventures has a chance to align itself with a powerhouse like Andreessen Horowitz," said Hart. "Things make sense when they are supposed to, and joining the Cultural Leadership Fund was a move that made sense. Of course, as we gain success, we can do more and we can want more." How exactly does Andreessen Horowitz and its Cultural Leadership Fund creates value for Black cultural leaders like Hart? And does it provide a compelling proposition for them in the long run as well?

Luckin Coffee Inc. (Luckin), an emerging growth firm that aimed to become the market leader in the coffee industry in China, had quickly grabbed market share by using freebies and discounts to entice cost-conscious Chinese consumers to try its products. Luckin sold its coffee and snacks through a proprietary mobile app, and customers either picked up their orders from strategically located stores or had them delivered. By the end of 2019, Luckin had served 40 million customers from its 4,500 stores. While the path to Luckin’s goal was clear, investigations revealed that key executives and board members had allegedly defrauded investors by distorting revenue and expense figures and engaging in related-party transactions that channeled resources out of the company. The accounting scandal led to further investigations, penalties from Chinese regulators, and a drop in the company’s share price and valuation, which went from $12 billion to below $1 billion within 11 months of listing. By August 2020, the company had been delisted from the Nasdaq exchange, its board composition had been changed, and it had been placed under the supervision of “light touch” provisional liquidators in the Cayman Islands. Was there a chance that Luckin could survive the scandal and its investors could recoup their funds? What could the company do to restore investor confidence and regain its path to becoming the market leader in the Chinese coffee industry? What were the implications of the accounting scandal to current and future listings on US stock exchanges?

The Apax Digital team faced important decisions as they contemplated raising a second fund. Apax Digital Fund I was a $1.1 billion vehicle focused on mid-market growth equity and growth buyouts in the technology sector. The fund had performed well, and the Managing Partners Marcelo Gigliani and Dan O'Keefe felt that demand from investors would be strong for ADF II. However, raising a bigger fund would come with several strategic implications for the team's size, investment strategy, and sourcing model. What should be ADF II's hard cap, and how should they handle the implications of a larger fund?

Why does progress in the data space continue to be so slow? Based on a review of organizations' successes and failures, discussions with experts in data and analytics, and study groups that dived deeply into the topic, the author identifies the underlying factors impeding organizations' data science efforts and points to nine key areas they must address in order to advance their data initiatives.

This technical note is designed to introduce students and practitioners to the body of work associated with creativity and its applications for professionals and the organizations they lead. Creativity is often seen as an intangible subject, and a half-century of research remains remarkably unknown. This note describes actions that professionals can immediately implement to accelerate creativity in the work place.

The Auction Mobility case covers the founding of, and raising capital for, a new venture in the app industry. Doug Brenhouse and Jeremy Paradise (founders) launch a business to bring auctions to cell phones. Initially, they conceived of a peer-to-peer platform (meaning users would put items up for auctions, targeting other users), but eventually found that an enterprise solution to existing auction houses was a better opportunity. As the company evolves, it goes through multiple rounds of fundraising. As the case closes, Auction Mobility is considering whether to sell the company or keep growing it with a IPO as a future goal.

In 2016, four years into her role as Director for Behavioural Analysis and Strategy at Nigeria's Office of the National Security Adviser (NSA), Fatima Akilu was summarily dismissed from her position, amid accusations of corruption at the organisation, and subsequently charged with fraud. Nigeria's fraud agency repeatedly investigated Fatima repeatedly at the insistence of the NSA, but could find nothing to substantiate the claims of malpractice, eventually concluding the allegations were tantamount to harassment on the part of the NSA. In the middle of being investigated, Fatima sat at her kitchen table at home in Nigeria with her sister and considered her options. One particularly attractive option was a job offer at the United Nations - but that would have meant an end to the counter-radicalisation educational and counselling work she had poured herself into, and that was core to her personal values.

In 2015, Fatima Akilu found herself sitting at the kitchen table with her sister, shocked and saddened by what has just happened to her, wondering what to do next. Should she fight to defend her reputation? Or return to a quiet life away from the big government role she has just been fired from?