• Burro: Tools for a Better Life in Ghana

    Burro was a growing start-up in Ghana with a mission to provide “tools for a better life” to Ghanaians by distributing products that addressed local needs. In February 2015, after seven years of operation, the company had finally become profitable. Demand for Burro’s sustainable products was growing quickly in the booming Ghanaian market. The country manager wanted to determine a strategy for growth to maximize the success of Burro's future.
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  • Liyu Ethiopia Tours: Growth and Expansion Options

    In late May 2014, the founder of Liyu Ethiopia Tours was considering his options to grow the company. The small but reputable tour company had become successfull in Addis Ababa, Ethiopia in only seven months. The founder, who faced the challenge of continuing to grow the business on a limited budget, was considering several strategic decisions: should he increase the company’s online presence by using the services of Google AdWords or TripAdvisor; expand local and national partnerships with hotels or with tour companies in neighbouring countries; or participate in a major trade show, with the hope of developing international partnerships. The founder wondered how to align his company’s goals with its capabilities.
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  • Gold Crest Hotel: Filling Room Vacancies

    In 2015, the general manager of the Gold Crest Hotel (Gold Crest) in Mwanza, Tanzania, had only three days to present a compelling marketing strategy for the hotel at the executive board meeting. Though the hotel had recently experienced revenue growth from its conference room bookings, management wanted to increase average yearly hotel occupancy. A new marketing strategy had to include a target consumer segment, a marketing plan, and options that would attract customers to book guest rooms at the Gold Crest. Also, the manager had to decide whether to renovate the ninth floor of the hotel and, if so, whether to add additional conference rooms or additional guest rooms, depending on the targeted market segment.
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  • Tiktauli de Corps: A Branding Dilemma

    In July 2018, the chief executive officer of Tiktauli De Corps (TDC) was thinking about the branding strategy of the company. Founded in India in August 2012 as a casual wear apparel brand, TDC had grown rapidly. The company featured three main business lines: electronic dance music fashion apparel and accessories; sports gear; and affordable fashion wear. The company had adopted a house of brands strategy for its three brands: TDC, Fieldgear, and Koolho. After six years, one of the three brands had started generating profits, but none had achieved recognition outside a niche circle. However, confident that the various brands were aligned with TDC's vision, and encouraged by the company's success, the chief executive officer was considering expanding into international markets. Because of limited access to funds, synergy among the company's house brands, and the impact of macro-environmental factors on his growth plans, he had to choose the best branding strategy for the company's future.
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  • Dalian Venture Workshop Technology Service Co., Ltd.: Business Incubation in China

    Founded in 2012 in Dalian, Liaoning Province, China, Dalian Venture Workshop Technology Service Co., Ltd. (Venture Workshop) was a business incubator that provided early stage start-ups with incubation and investment services. In 2014, China identified Venture Workshop as a "state-level technology business incubator." By 2017, Venture Workshop had become the largest incubator in Northeast China. However, behind its prosperity, it had faced years of losses. Since its establishment in 2012, its only source of income was the fees it charged for renting office space to start-ups. Its standard rates were far lower than market prices, which made it difficult for Venture Workshop to generate sufficient income. In February 2018, the chairman of Venture Workshop needed to increase Venture Workshop's income and avoid subsequent years of losses. What was the best strategy to pursue?
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  • Identifying the Next High-Growth Economies

    This note is an introduction to using macroeconomics in evaluating the long-term growth prospects of emerging markets. Methodologically, it is an application of growth theory, the Solow model in particular, and it gives students the opportunity to practice reading and interpreting the data of international macroeconomics. The textbook Solow growth model and its basic extensions align well with how investors and policymakers think about forecasting growth and stagnation in emerging markets. However, using public data to measure everything that affects Solow factors is not trivial or necessarily possible, so the note explains the broader, but nonetheless "Solow" approach, of Ruchir Sharma at Morgan Stanley. The note provides data on direct and indirect "canary in the coalmine" growth factors. Classes using the note should center on the question, how do we find the next BRICs? The note is designed as a practical follow-up to growth theory in a first year MBA course, but it would also be appropriate for use in a master's or advanced undergraduate course on growth, emerging markets, or international finance.
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  • Tyson Foods, Inc.

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  • Wolfgang Puck: Setting the Table for the Future

    Chef Wolfgang Puck oversees a disparate business empire that includes fine dining restaurants, a catering business, and various licensed products that run from cookware, to soup, to fast-casual restaurants. His businesses activities are divided between three separate entities-Wolfgang Puck Fine Dining Group, Wolfgang Puck Catering, and Wolfgang Puck Worldwide-that share some formal and informal linkages. But the key person holding this all together is Wolfgang Puck himself. Now in his late 60s, Puck wonders what he needs to formalize-in terms of systems, processes, and management-to ensure that his different businesses will endure long after he is no longer involved in the day-to-day management of these three businesses.
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  • Danone North America: The World's Largest B Corporation

    This case study examines the B Corp certification process of Paris-based food products company Danone's North American business. With $6 billion in sales, in 2018 Danone NA became the largest Certified B Corp in the world by a factor of two. The certification of this massive entity created many strategic and logistical challenges for both Danone and B Lab, the non-profit that certifies B Corps. B Corp certification assesses a company's social and environmental performance, and so the case study provides an opportunity to discuss an on-the-ground example of how some of the largest companies in the world are becoming more accountable to the general public. Furthermore, looking forward, students can analyze how the system that B Lab set up to certify mostly smaller and medium-size organizations can be improved in order enable larger organizations to join the B Corp movement. More generally, a key question is about consumer awareness and support. When will large numbers of consumers start making purchases based on their social and environmental values?
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  • Maersk Group: Sailing in a Market Downturn

    Shipping conglomerate and industry leader Maersk Group has to figure out a strategy to remain competitive in the struggling shipping industry. In the face of sluggish global trade, overcapacity in the shipping industry and falling freight rates, the company has managed to stay afloat by conducting cost cuts and operational improvements. But the strategic direction ahead is not clear. And to further complicate the issue, its other major revenue stream in the oil and gas business isn't doing well either. Falling oil prices has severely affected the profitability of its upstream oil and gas division. Søren Skou, recently appointed CEO of the company, now has to forge a new strategic direction for Maersk. Should he look into M&As, alliances, or even dispose of the oil business? How can he further differentiate Maersk and create a competitive strategy for sustainable growth? This case explores the strategic options of a market leader in a competitive dilemma. It touches upon concepts of alliance, M&A, differentiation, horizontal diversification, vertical integration, and technology adoption. It also looks into the issues of companies operating in China, where state-owned firms are incentivized to adopt cross-subsidization.
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  • Gu Sheng Tang: Traditional Chinese Medicine in the Age of Internet+

    Traditional Chinese medicine (TCM) and big data seem at odds with each other, but with the Healthy China 2030 blueprint and China's Internet Plus action plan announced in March 2015, the ambition of Gu Sheng Tang to integrate the two is not too far-fetched. GST's vision is to become a central intelligence unit for Chinese medicine, mining the extensive medical data it harvested toward building a big-data-driven TCM solution. Since inauguration in 2010, the Group has reinvented TCM's outpatient service with its Chinese Medicine Practitioner Partner Scheme, enabling experienced practitioners in the public sector to enter private practice. It has also developed an institutionalized supply chain integrating procurement, processing, testing, and prescription of herbal medicine. It operates an online platform for appointment scheduling and healthcare support services. In August 2017, the company successfully raised CNY1.1bn funding. How should the company use this cash injection to optimize its business strategy to take advantage of China's state mobilization of the Internet Plus strategy?
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  • Intelligent Avionics: Breaking into the Inflight Entertainment Industry

    Intelligent Avionics (IA) was an entrepreneurial company launching three inflight entertainment (IFE) systems. In April 2012, with a small development team working on the IFE system designs simultaneously, the time had come to meet with IA's leaders to determine where the company should focus its efforts. The company's vice-president of marketing contemplated which lines the company should bring to market and wondered how IA should market and launch its offerings. In addition, organizational and locational issues gnawed at him. He struggled with the company's virtual structure, given that IA was composed of fewer than 15 staff members living in five different countries. As he contemplated how the structure was affecting IA's effectiveness, he asked himself who IA's target market should be.
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  • Leadership Problems at Ganzeb Microfinance Institution

    Ganzeb Microfinance Institution (Ganzeb) was formed as an extension of an indigenous non-governmental organization, and provides loans to rural Ethiopians to fund their business ventures. The microfinance industry is heavily regulated by the Ethiopian government, and the political landscape is not very stable. Since its inception in 2000, Ganzeb has been run by the same chief executive officer. The company flourished until 2006, when its financial performance declined as a result of an increasing number of defaulting loans from clients. Many other organizational problems have also emerged, which are quickly degrading the institution's work. Now, in late 2008, the chair of the board of directors is faced with threats from the National Bank of Ethiopia: he must fix the problems or lose Ganzeb's licence to operate. The board chair is being asked to meet with the bank to talk about the situation and the proposed solutions. He must figure out how to fix the problems of high turnover among staff, poor financial performance, and a lack of communication between the different levels of the organization.
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  • Bata Versus Relaxo-Analyzing Performance

    Set in 2016, Bata India versus Relaxo-Analyzing Performance compares the strategies and financial performance of two Indian footwear companies. Bata India had long been the market leader in footwear in India, but its leading market position was being challenged by Relaxo, a relatively young, upstart company. The case is framed from the perspective of an emerging markets financial analyst presented with the financial statements and operational data for both companies. The analyst has to compare and contrast the performance of the two companies based on financial ratios. Students can apply the traditional DuPont decomposition framework to drill down into the business model of the two companies. The case then allows students to use the modified (also known as additive or alternate) DuPont approach with the goal of systematically understanding the differences that arise from operating performance, leverage, and the effect of large cash holdings (in Bata). In doing so, students learn the components of the traditional and modified DuPont frameworks and how to analyze financial statements to better understand how firm performance can arise from operating and financing decisions. The traditional DuPont framework provides for a methodical evaluation of performance for each business, but it has its limits: it does not separate operating assets and liabilities from financing assets and liabilities. When the financing components are separated and reclassified using the modified DuPont framework, students can clearly observe the crucial role that financing activities vis-à-vis operating activities can have in amplifying performance.
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  • Kodak: The Rebirth of an Iconic Brand

    Following its re-emergence from bankruptcy protection in 2014, the marketing team at Kodak has been charged with tripling brand value with consumers, with little marketing budget. The case focuses on the strategies used by senior Kodak marketers Steven Overman and Dany Atkins to leverage the brand's heritage for innovation and creativity with existing and new audiences. With few resources other than heritage, Overman and Atkins have focused on making Kodak 'cool' through partnerships with a range of brands targeting younger users while also reinforcing the brand's historic links with the motion picture industry and benefitting from the so-called 'analog revival'. The case explores issues of cultural branding, focusing on how relevance can be built through connections to crowd cultures, communities and other brands to build a platform for growth and revitalization.
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  • The Nature Conservancy in 2018

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  • Shiseido: Reinvesting in Brand

    Shiseido was in the midst of a six year corporate turnaround, trying to reverse the effects of decades of under-investment in R&D and marketing which had led to a cycle of declining customer support and brand value. Would the CEO's VISION 2020 plan, centered on four strategies: 1.) increasing R&D spending from 1.8% to 3% of sales, 2.) investing an incremental ¥120 billion in brand-building marketing, 3.) moving to a "think global-act local" matrixed brand management structure, and 4.) rethinking brand portfolio strategy, be enough to achieve aggressive 8% per year sales goals while simultaneously increasing the company's operating margin from 8% to 10% in the highly competitive and slow growing beauty industry?
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  • Geely Versus Ford: Threat from an Emerging Market Multinational to a Market Leader

    In 2010, when China surpassed the United States to become the largest global market for automobiles, China's Geely Automobile Holdings Ltd. (Geely) entered the global automobile industry by acquiring Volvo Group's cars division from Ford. Seven years later, Geely bought a controlling stake of 51 per cent in Lotus Cars, a stake in the truck maker AB Volvo, and a 10 per cent share of Daimler AG worth US$9 billion, becoming its largest shareholder. On August 31, 2018, Ford's chief executive officer faced a strategic challenge: assess the level of threat that Geely posed and how to respond to it, if necessary. Was Geely's rise in the market endangering Ford's market position?
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  • China National Offshore Oil Corporation: Operations in Canada

    In 2005, China National Offshore Oil Corporation (CNOOC) began investing in Canada, when it acquired 16.69 per cent equity of MEG Energy Corp., a private Calgary-based energy company. In 2011, it acquired OPTI Canada, a Canadian oil company that had gone bankrupt, followed in 2013 by the contentious acquisition of Nexen Inc., a Canadian oil and gas company. Despite this enticing potential market and the desire to fuel China's rapidly growing economy, CNOOC faced low oil prices, slow economic growth in Canada, fierce competition from other multinational oil companies, and pressure from environmental non-governmental organizations. Given these challenges, how could CNOOC achieve success in Canada?
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  • Ryman Healthcare: Profit and Risk Management in an Aging Society

    We are living in an aging society. In most countries in the developed world, birthrates have been falling since the 1960s, and the average working population age has increased. As the fraction of the population requiring support in old age has increased, and the proportion of workers who can save and pay taxes has shrunk, there have been huge changes in how society provides for its retirees. Among the most pressing issues is suitable accommodation. Ryman Healthcare, a listed New Zealand company, has monetized wealth in retirees' property to provide specialized housing. It has performed well financially and provided homes for thousands of seniors. What were the risks in its business model and its options for expansion, for instance into China?
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