Tony Gascon, general manager for magnetic resonance (MR) value stream operations at GE Healthcare, was preparing for the monthly meeting with the supply chain and inventory management teams, during which they would revise their forecasts for the next quarter. After the meeting, aggregate production schedules based on the forecasts would be locked and pushed to the factories. As Gascon was about to head to the conference room, an e-mail with some startling information came from GE's chief productivity officer. A corporate review revealed that the components of each MR machine traveled more than 260,000 miles before final installation. A full mapping of the supply chain exposed an elaborate logistics structure with myriad technical challenges. Due to this complexity, producing precise forecasts would be more critical than ever, since any uncertainty would be amplified. As the teams met, they explored ways to simplify the structure and reduce the number of miles each machine traveled despite production facilities on three continents, global supply sources, stringent regulatory guidelines, increased competition, and the complexity in the creation and transport of the components. Based on their discussion, Gascon challenged the teams to improve the accuracy of their forecasts, and to better match supply with demand. What steps could they take to simplify/consolidate the logistics structure to make it more efficient? How could they leverage the emerging additive technology to disrupt the supply chain?
This case centers around the United Arab Emirates' (UAE) national goal of raising the happiness of its residents and visitors through ambitious government initiatives. They combined this bold national goal with an accountability structure (incentive plan) built on Key Performance Indicators (KPIs), as more typically done at a company level. A key case protagonist is Ohood Al Roumi: the UAE and the world's first dedicated Minister of State for Happiness and Wellbeing. She was assigned to this role by Sheikh Mohammed, the Prime Minister and Vice President of the UAE and Ruler of Dubai. Al Roumi attempted to drive national progress towards happiness in UAE society through several means: measuring happiness in the community and happiness with government services; aligning and coordinating government entities towards promoting happiness and positivity at work; and promoting happiness as a lifestyle more generally. The case details the UAE's progress through February 2018. The class discussion gives students a chance to reflect on the role of government in promoting happiness and wellbeing and how a government could go about encouraging happiness. The UAE in effect implemented a complex incentive scheme with the aim of coordinating attempts to increase happiness and wellbeing. The connection between the UAE's efforts and incentive schemes emerges in the course of the class discussion, which enables students to reflect on concrete managerial implications of the analysis.
In April 2017, the chief executive officer of Funskool India Limited (Funskool), was formulating a growth strategy to increase the company's annual revenues from ₹1.9 billion in 2016 to ₹5 billion by 2020. The Indian toy manufacturer had primarily catered to the local market while also exporting toys to developed markets. In 2006, the company expanded its line of products, set up an exclusive design department to develop new products, redesigned its advertising and promotional activities, and expanded into retail outlets. However, Chinese importers were upgrading and moving up the product segment ladder, where Funskool had a strong presence, and video games, which Funskool did not produce, were seeing exponential growth. How could Funskool augment the revenue obtained from the sale of its own brands? With Chinese competitors targeting consumers higher up the segment, should Funskool target customers in the lower economic levels? Should it enter the digital space to prevent a growth stall and catapult itself to the next stage in the growth cycle? The company needed to make some decisions and take steps to face these emerging challenges.
In the fall of 2017, Ajanta Packaging (Ajanta) was among the fastest growing glass bottle-packaging companies in India. Although the company had a large buyer base of 1,700 customers, it still earned around 50 per cent of its business from 10 key accounts, including its biggest buyer, S.F. Foods (SF), which accounted for 15 per cent of Ajanta's revenue. The position of privilege enjoyed by SF became a cause of concern for a director at Ajanta because of the client's unrealistic demands. After a $25 million order from SF with a profit margin of less than 7 per cent, a payment period of 60 days, and a very short turnaround time, the director was forced to review his relationship with his company's biggest client, and to decide whether to accept the order on SF's terms, or renegotiate the price, payment terms, and delivery schedule to benefit Ajanta.
Sheng Siong, one of the latest arrival on traditional grocers in the Singapore market, had been delivering better than average earnings. Why is this so? This case provides an interesting comparison of Sheng Siong, a largely domestic focussed, single product company, against Dairy Farm, a multi-national player in the supermarket business in Asia, and NTUC FairPrice, a co-operative. Students will learn how to make comparisons across three different formats.
In April 2017, the chief executive officer of Funskool India Limited (Funskool), was formulating a growth strategy to increase the company's annual revenues from ₹1.9 billion in 2016 to ₹5 billion by 2020. The Indian toy manufacturer had primarily catered to the local market while also exporting toys to developed markets. In 2006, the company expanded its line of products, set up an exclusive design department to develop new products, redesigned its advertising and promotional activities, and expanded into retail outlets. However, Chinese importers were upgrading and moving up the product segment ladder, where Funskool had a strong presence, and video games, which Funskool did not produce, were seeing exponential growth. How could Funskool augment the revenue obtained from the sale of its own brands? With Chinese competitors targeting consumers higher up the segment, should Funskool target customers in the lower economic levels? Should it enter the digital space to prevent a growth stall and catapult itself to the next stage in the growth cycle? The company needed to make some decisions and take steps to face these emerging challenges.
In the fall of 2017, Ajanta Packaging (Ajanta) was among the fastest growing glass bottle-packaging companies in India. Although the company had a large buyer base of 1,700 customers, it still earned around 50 per cent of its business from 10 key accounts, including its biggest buyer, S.F. Foods (SF), which accounted for 15 per cent of Ajanta’s revenue. The position of privilege enjoyed by SF became a cause of concern for a director at Ajanta because of the client’s unrealistic demands. After a $25 million order from SF with a profit margin of less than 7 per cent, a payment period of 60 days, and a very short turnaround time, the director was forced to review his relationship with his company’s biggest client, and to decide whether to accept the order on SF’s terms, or renegotiate the price, payment terms, and delivery schedule to benefit Ajanta.
The founder of Cisca Engineering Limited (CEL), a Canadian engineering consulting firm, announced in 2017 that she would be retiring in the following year. The company's president was considering how to leverage his soon-to-be-expanded authority to ensure that the company's vision and core values would effectively drive the organization's culture. He wanted to avoid vision and mission statements that were simply posted on the company's website and had little resulting impact on employee behaviour. How could he lead the organization beyond defining core values and vision to infuse these principles throughout the organization and to mindfully build a strong organizational culture?
In 2017, both Flipkart and Amazon claimed leadership position in India's recently concluded key annual festive season sale, but it was too early to declare victory. Amazon continues to invest heavily in India. Competition from newer players is increasing. Media reports hint that Reliance Industries, a large Indian conglomerate, is planning to extend its e-commerce offering beyond fashion to electronics, mobile phones and even groceries. As the battle for India's lucrative e-commerce market gains pace, experts wonder--who will win? Is India a winner-takes-all market or is there space for more than one player?
Case describes the career of the iconic French fashion designer Coco Chanel who created a transformational business during the first half of the twentieth century. The case describes how she leveraged relationships to build her fashion business and legendary luxury brand based on understated elegance. Chanel famous little black dress was accompanied by many other innovations including the use of jersey as material and her development of the Chanel No. 5 perfume. The case pays close attention to the importance of Chanel's networks among artists and European high society. It explores how she embraced the Anti-Semitism widely found in that society at that time period. During World War 2 Chanel lived in the Ritz hotel in Paris in occupied France in a relationship with a high-ranking German intelligence officer. She herself became an intelligence operative for Nazi Germany. The case ends with Chanel in Switzerland in 1945 after she had left France after the Liberation by Allied forces. This case can be used to explore multiple issues including creating and building an iconic fashion brand; female entrepreneurship; and ethical responsibility of business.
In 2008, Du and Lu, two experienced professional volunteers passionate about improving the state of mental health and well being among Chinese youth, founded Growing Home in Beijing, China. The nonprofit organization has since evolved from teaching children that have migrated to big cities from rural areas, to focusing on developing bedtime stories particularly for children in rural residential schools. As the demand for Growing Home's program expands, they face a decision on the organization's next step forward. Despite struggling with conflicts such as a lack of expertise and experience in commercializing the program, and establishing relationships with the government and other NGOs, the team is determined to reach the later stages of an ambitious 7-stage timeline designed to scale the NGO's social impact, and ultimately create significant institutional changes within China's education system. Case number 2123.0
Neat is a financial technology (fintech) startup in Hong Kong that offers a basic alternative to those who had previously found it difficult to open bank accounts and access credit in Hong Kong. Having successfully launched a personal account in 2015, the company is facing the classic question of how to expand in a fast-growing and constantly evolving new industry, challenging established incumbents that have strong brands and image recognition. In the Fall of 2017, Neat evolved from its introduction of personal accounts to the launch of business accounts. Neat management was deciding how to take the business forward and, most importantly, how to develop profits. The students are asked to take the viewpoint of David Rosa and the Neat management and decide how to move forward in this environment.
James, a financial advisor at Bank Private, is advising a high net worth client with $1 million to invest. Bank Private can offer an investment that returns a fixed rate of 5.5% (compounded annually) for twenty years. James needs to prepare financial projections for the client that include annual interest and annual taxes as well as total interest and total taxes.
Bakeys Cutlery was launched in India in 2010, after the founder had spent years researching how edible cutlery could counteract the damaging effects of plastics on our health and the environment. In 2017, the challenges the founder faced in the domestic market included the high prices of the cutlery, compared with plastic cutlery, and low environmental awareness. Response to the company was positive in international markets, but how could the founder become successful in his home country?
Bakeys Cutlery was launched in India in 2010, after the founder had spent years researching how edible cutlery could counteract the damaging effects of plastics on our health and the environment. In 2017, the challenges the founder faced in the domestic market included the high prices of the cutlery, compared with plastic cutlery, and low environmental awareness. Response to the company was positive in international markets, but how could the founder become successful in his home country?
Kris Alexander is a newly appointed partner at the private equity firm Kohlberg & Co. Alexander is preparing an exit proposal for one of Kohlberg's portfolio companies, the TeeGolf Company. Alexander believes that TeeGolf has a great opportunity of selling for a purchase price that would achieve a return equal to or greater than the firm's target IRR of 25%. However, Alexander was concerned about the viability of the sale. Specifically, he wondered: would strategic buyers, who would pay premiums to financial sponsors, actually be interested in this business? How would the firm negotiate amongst potential buyers if several submitted bids? What if there was only one buyer interested? Had Kohlberg's valuation accounted for a potential recession? How should he account for the investment banking adviser fees in his recommendation to sell? To answer these questions, students will be required to evaluate different exit strategies from multiple perspectives, understand how to work with a leveraged buyout analysis, a discounted cash flow, and how to add in the effects of synergies. A negotiation exercise between Kohlberg and two potential buyers, private equity firm Leonard Green Partners and a strategic buyer GoGolf, can support the learnings around asymmetric information, ZOPA, and BATNA. This case works well in a module covering firm valuations and financial negotiations. It would complement the HBS note on negotiations and cases such as Kelly Solar and Wrigley/Mars.