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Interpersonal conflicts are common in the workplace, and it's easy to get caught up in them. But that can lead to reduced creativity, slower and worse decision-making, and even fatal mistakes. So how can we return to our best selves? Having studied conflict management and resolution over the past several years, the author outlines seven principles to help you work more effectively with difficult colleagues: (1) Understand that your perspective is not the only one possible. (2) Be aware of and question any unconscious biases you may be harboring. (3) View the conflict not as me-versus-them but as a problem to be jointly solved. (4) Understand what outcome you're aiming for. (5) Be very judicious in discussing the issue with others. (6) Experiment with behavior change to find out what will improve the situation. (7) Make sure to stay curious about the other person and how you can more effectively work together.

A female executive considers whether a staff job is a dead end or the next step to becoming CEO. This fictional case study by Anne Donnellon, Joshua D. Margolis, and Amy Gallo feature expert commentary by Rakefet Russak Aminoach and Nadia Rawlinson.

A female executive considers whether a staff job is a dead end or the next step to becoming CEO. This fictional case study by Anne Donnellon, Joshua D. Margolis, and Amy Gallo feature expert commentary by Rakefet Russak Aminoach and Nadia Rawlinson.

A female executive considers whether a staff job is a dead end or the next step to becoming CEO. This fictional case study by Anne Donnellon, Joshua D. Margolis, and Amy Gallo feature expert commentary by Rakefet Russak Aminoach and Nadia Rawlinson.

In this fictional case, an associate director of business development at a gaming company is selected for a prestigious cross-functional innovation group. When one of her peers in the work group isn't able to meet his deadlines because of his heavy workload, she picks up his slack. But at the end of the project, she needs to give him a rating in the company's new peer-feedback system, and she's worried that if she's honest, it will hurt his career and cause trouble for her. Should she give him the low rating she thinks he deserves? Or should she give him a pass this one time? This fictional case study by Anthony J. Mayo, Joshua D. Margolis, and Amy Gallo features expert commentary by Dan Goldenberg and Aiko Bethea.

In this fictional case, an associate director of business development at a gaming company is selected for a prestigious cross-functional innovation group. When one of her peers in the work group isn't able to meet his deadlines because of his heavy workload, she picks up his slack. But at the end of the project, she needs to give him a rating in the company's new peer-feedback system, and she's worried that if she's honest, it will hurt his career and cause trouble for her. Should she give him the low rating she thinks he deserves? Or should she give him a pass this one time? This fictional case study by Anthony J. Mayo, Joshua D. Margolis, and Amy Gallo features expert commentary by Dan Goldenberg and Aiko Bethea.

In this fictional case, an associate director of business development at a gaming company is selected for a prestigious cross-functional innovation group. When one of her peers in the work group isn't able to meet his deadlines because of his heavy workload, she picks up his slack. But at the end of the project, she needs to give him a rating in the company's new peer-feedback system, and she's worried that if she's honest, it will hurt his career and cause trouble for her. Should she give him the low rating she thinks he deserves? Or should she give him a pass this one time? This fictional case study by Anthony J. Mayo, Joshua D. Margolis, and Amy Gallo features expert commentary by Dan Goldenberg and Aiko Bethea.

An up-and-coming entrepreneur, Gil Lehner is looking ahead and deciding on his next move. But Gil's situation is unusual: He was just diagnosed with small-cell lung cancer and his prognosis is not good. His chance of surviving longer than five years is only 18%. So what should he do with his last few years? Should he return to his home country of Israel and spend the time he has left with his family? Should he continue to work at the promising and possibly lucrative tech start-up that he joined last year? Or should he join two of his former classmates in establishing a nonprofit initiative to award prizes for innovative research on the illness he was just diagnosed with? Expert commentary for this fictional case study is provided by Ben Munoz and Avichai "Avi" Kremer.

An up-and-coming entrepreneur, Gil Lehner is looking ahead and deciding on his next move. But Gil's situation is unusual: He was just diagnosed with small-cell lung cancer and his prognosis is not good. His chance of surviving longer than five years is only 18%. So what should he do with his last few years? Should he return to his home country of Israel and spend the time he has left with his family? Should he continue to work at the promising and possibly lucrative tech start-up that he joined last year? Or should he join two of his former classmates in establishing a nonprofit initiative to award prizes for innovative research on the illness he was just diagnosed with? Expert commentary for this fictional case study is provided by Ben Munoz and Avichai "Avi" Kremer.

An up-and-coming entrepreneur, Gil Lehner is looking ahead and deciding on his next move. But Gil's situation is unusual: He was just diagnosed with small-cell lung cancer and his prognosis is not good. His chance of surviving longer than five years is only 18%. So what should he do with his last few years? Should he return to his home country of Israel and spend the time he has left with his family? Should he continue to work at the promising and possibly lucrative tech start-up that he joined last year? Or should he join two of his former classmates in establishing a nonprofit initiative to award prizes for innovative research on the illness he was just diagnosed with? Expert commentary for this fictional case study is provided by Ben Munoz and Avichai "Avi" Kremer.