Sept 2022. Corinne Avelines, SIBIUS's CEO, had received the news that the results of the first large-scale test of the company's first product had just been published. The test, conducted with children between 3 and 4 years old, validated their approach to early detection of autism. The technology was grounded in research showing that it was possible to identify many atypical cognitive behaviors by simply tracking eye movements in test patients. Digitrack dramatically simplified that process by digitizing it, allowing it to be used on any personal tablet device. The method was proposed as a screening, detection support and outcome tracking tool for a variety of clinical conditions, such as Autism Spectrum Disorder (ASD), Attention Deficit Hyperactivity Disorder (ADHD) and Alzheimer (a form of dementia), among many cognitive conditions. But with the early test validation came business questions that kept Corinne extremely busy. Which market should they first target for this tool? Clearly, its versatility was an asset but each target market (healthcare professionals, concerned parents, etc.) required a differentiated approach. Speed was also of the essence to capture the huge potential in mental health, putting pressure on quickly finding the money to fund the rapid scale-up. High on her mind was also the potential conflict between monetizing the technology aggressively and making a massive difference in the lives of so many young patients and their families, i.e. how to balance the harsh realities of business and investors with those of mental health sufferers and society in general. Despite the promising field test results and numerous shows of support, she had little to show in terms of financial commitments at this point. It was time to revisit the assumptions and all features of the business model to ensure a future for this promising technology.
FULPMES, AUSTRIA, AUGUST 2021. Sergey Ignatyev, the founder and CEO of Bobsla, had arrived in Austria in 2019 from his native Saint Petersburg, attracted to the country by Startup Tirol, a foundation dedicated to bringing top technology startups to Austria. His revolutionary electric vehicle, a hybrid between a snowmobile and a sled on tracks, had already won multiple prestigious technology and innovation awards and was the talk of the town on European slopes. The list of possible uses was growing every day. At the same time, the quest for investors had proved more arduous than expected. The question now was whether he could salvage his startup and finally turn it into the "Tesla on Snow." Prototypes were making the rounds between exhibitions and technology fairs already, attracting attention and supportive editorials. The thrill of riding an electric snowmobile at 30 km/h sitting only millimeters above the snow was an incomparable and addictive experience. The hard part now was to define a proper business model (Selling hardware? Organizing events? Licensing the patented technology? B2B or B2C? Austria, US or Canada?) and developing a robust business plan to take the Bobsla to the world's snowy slopes. Every dimension of the plan needed to be internally consistent and sustainable to make the Bobsla the "Tesla on Snow," the ideal replacement for the snowmobiles craved by nature lovers around the world but which were actually environmental disasters: noisy, polluting and gas guzzling.
MAY 2022: The planning phase for the Engage project has taken way too long, in part because the technological platform was so critical to the success of the project. After months of discussions with a fintech company, a proof of concept had been delivered, showing promising results but it was still far from the fully integrated solution that had been promised. The final quote for the full project finally came in late and higher than expected. This was a big setback for Adam and Gabriele. They thought they had signed up with a development partner, but now they had the distinct impression the fintech saw its role more as a simple service provider, agreeing to client requests without bringing up the cost issues. Adam was particularly upset as he had spent countless days with the technology provider to make sure they understood the requirements and came up with a realistic budget ahead of time. The time felt wasted now, with the whole project on the brink of a complete breakdown. Without the technology-enabled platform delivering the functionalities needed, the whole transition to a new active advisory function was in trouble... There was barely enough time to negotiate again with the fintech. Was it time to reconsider doing it internally? Was it even reasonable to expect they might be able to salvage the project by going to another solution provider? Were they in any way responsible for the budget creep, thanks to the engagement of some many parties, each with its own requirements? How could they ensure Engage did not head for the trash bin of project history? They still believed, but maybe it was time to put milestones and deadlines to the dreams. Very much the definition of strategy...
SEPTEMBER 2020: Adam Tejpaul and Gabriele Zaninetti were just tasked with the most transformative project J.P. Morgan Private Bank had faced in over 15 years, i.e. the integration of advisory services as part of their offerings. Adam knew the private banking industry inside-out and had witnessed all major changes in the private banking industry. J.P. Morgan private bank was renowned for the quality of its services and an insightful advising culture, but it needed to capitalize on its strengths, namely its strong due diligence and advisory services. How could Adam convince the organization that a change in the investment service model was needed despite being profitable? What options did Adam have to change the advisory model and prepare the bank for the new market environment? How would the new model answer the needs of internal (advisors) and external (clients) customers? How could he implement such an important IT-heavy initiative to bring the most value to the client advisors and clients? What would be the key success factors in this new technology- and fee-based advisory model? What options did they have to implement Engage within J.P. Morgan's IT infrastructure?
The case documents the genesis and development of Israel Secondary Fund (ISF), an innovative venture capital secondary fund operating in Israel, a country dubbed "the start-up nation" for its very dynamic technology sector, in particular in leading-edge applications such as drones, cybersecurity, avionics, advanced materials, software, etc. It offers an exciting exploration of the inner workings of the Israeli venture capital industry through the eyes of a pioneer of its secondaries market. To operate effectively, secondaries funds need to master all dimensions of the industry, facilitating deals and providing liquidity between general and limited partners. The brainchild of two pioneers of Israel's nascent venture capital industry, ISF was launched in 2008 and grew to become the second-largest Israeli secondary fund, with a focus on technology. In February 2021, the fund sold one of its most significant positions, an investment in MyHeritage, generating exceptional internal rates of return for the fund and validating the fund's original business model of providing valuable liquidity to the country's venture capital industry. But the exit brought about new strategic questions: Was the original business model adapted to the new post-pandemic environment? What adjustments could they make to increase the attractiveness of the vehicle to global institutional investors? What would be the optimal size of the next fund to be raised soon, ISF III? What else could be done to facilitate the fund manager's scaling up?
London, UK, July 2020. G. Garvin Brown IV, the chairman of Brown-Forman Corporation and 5th generation family shareholder, was preparing to celebrate the firm's 150th anniversary. Despite its current global footprint, a turnover in excess of $3.3 billion and over 4,800 employees worldwide, Brown-Forman had remained in Louisville, Kentucky, close to the Old Forester Distillery, the founding brands' Pre-Prohibition headquarters (1882-1919), on Louisville's historic Main Street, also known as "Whiskey Row". COVID-19, however, had ruined the party, forcing the family to cancel the celebrations. Every family member had received their 150th Anniversary bottles of the limited-edition bourbon, taken from 6 barrels aged for 150 months, as well as a recently published book documenting the amazing history of Brown-Forman through photos, illustrations and artifacts. The pandemic would have a dramatic impact on economies around the world, affecting not only employees' lives but also the livelihoods of partners in the broader hospitality industry. The publicly listed, family-controlled company had weathered worse storms in the past, including Prohibition, which had tested the firm's resilience. Having a long-term-focused, engaged stockholder base and a strong governance system were tremendous advantages in such situations, especially when selling aged products with time-tested brands. Together with the two former CEOs and the board, Brown had painstakingly put together solid company and family governance structures and processes and carefully rebalanced the portfolio in a bid to mitigate the impact of downturns. Still, Garvin could not help wondering how well the delicately crafted system would hold under this real-world "stress test."
Lionheart Agrotech Limited, the holding company of Lionheart Farms is developing a large-scale sustainable hybrid coconut plantation with integrated processing and manufacturing capacities in the Philippines. The case describes the idea of the founders, their journey, the challenges they met and how they solved them. The case explores the key challenges and principal constraints that the company faced - and continues to face - during the development and execution of its sustainable agricultural project.
Lionheart Agrotech Limited, the holding company of Lionheart Farms is developing a large-scale sustainable hybrid coconut plantation with integrated processing and manufacturing capacities in the Philippines. The case describes the idea of the founders, their journey, the challenges they met and how they solved them. The case explores the key challenges and principal constraints that the company faced - and continues to face - during the development and execution of its sustainable agricultural project.
Orsières (Valais, Switzerland) April 2020. Opaline, an original juice production company with high social and environmental standards had begun in 2010. It took founder Sofia de Meyer over 10 years to build a responsible and impactful company aligned with her own aspirations, not just a lifestyle venture but one that would capitalize on her deeply rooted values, shared with many in the valley. Opaline was her experiment to prove to the world that a different type of capitalism was possible, one that put human and environmental aspects where they belonged - at the epicenter of a business revolution. De Meyer had regularly been asked in interviews why Opaline was not trying to grow faster, rather than ensuring that its existing suppliers and distributors developed alongside the company. She always replied by drawing an analogy with a growing forest, in which no tree stood much higher than the others or else it would fall, alone, with the next storm. The analogy proved robust but now a more violent storm - a global pandemic - was brewing that was hurting everyone at once. What would it mean for all the projects the team had set out for 2020? And more fundamentally, could Opaline weather this storm as it had already done several times thanks to its strong ecosystem of partners? Would it pay the price for not having extended its roots deep enough when it could?
Orsières (Valais, Switzerland) April 2020. Opaline, an original juice production company with high social and environmental standards had begun in 2010. It took founder Sofia de Meyer over 10 years to build a responsible and impactful company aligned with her own aspirations, not just a lifestyle venture but one that would capitalize on her deeply rooted values, shared with many in the valley. Opaline was her experiment to prove to the world that a different type of capitalism was possible, one that put human and environmental aspects where they belonged - at the epicenter of a business revolution. De Meyer had regularly been asked in interviews why Opaline was not trying to grow faster, rather than ensuring that its existing suppliers and distributors developed alongside the company. She always replied by drawing an analogy with a growing forest, in which no tree stood much higher than the others or else it would fall, alone, with the next storm. The analogy proved robust but now a more violent storm - a global pandemic - was brewing that was hurting everyone at once. What would it mean for all the projects the team had set out for 2020? And more fundamentally, could Opaline weather this storm as it had already done several times thanks to its strong ecosystem of partners? Would it pay the price for not having extended its roots deep enough when it could?
The case documents the efforts by Lone Stubberup, Global Director of Quality, Health, Safety and Environment (QHSE), to convert her employer to the highest sustainability standards through all its activities. In this way, Jupiter Bach, a Denmark-based producer of nacelles and spinner covers for wind turbines could differentiate itself in a highly competitive, cost-driven industry. Deeply committed to the need of address issues such as material recycling and CO2 emissions, Lone set out to convince the executive board and the firm's VC investors to push sustainability to top of the agenda. A surprising feature of the case is the realization that the wind turbine industry, a much-acclaimed key player in the anticipated energy transition, has been operating as if exonerated from doing its part thanks to the very nature of its activities. Wind turbine producers have been lambasted for their poor sustainability footprint and their disregard for most social and environmental impacts. Cost has been the single focus, in a mad drive to reduce the cost of energy production to levels that competed with other energy sources. Lone knew from the outset she was in for a rough ride, but she was committed to making the case for sustainability at Jupiter Bach. In her mind, this was in line with the firm's leading status in its field and a legitimate value addition that would set the company up for further success. She spent months working on a solid sustainability strategy showing a clear path forward, at a pace the company could handle, that was aligned with the firm's core value of "We Care." She received the necessary support, but reality intruded in 2020 with the COVID-19 crisis, when most clients reverted to a purely cost-driven agenda. Jupiter Bach initially lost significant business because of its higher costs, testing its resolve to put societal benefits near the top of its agenda. Keeping sustainability to the fore was going to be a challenge, but one Lone felt she could
The case, based on extensive interviews with top executives and two generations of Dachser family owners, documents the genesis and spectacular growth of the global logistics specialist, a group that now has close to 400 locations on all five continents and employs 30,000+ people. Despite its global footprint, Dachser stayed loyal to both its core business - intelligent logistics - and to Kempten, a picturesque town of 70,000+ inhabitants and the center of gravity for Dachser's operations and the place the Dachser family owners call home. Dachser received the IMD Global Family Business Award in 2019
The case is about Plastecowood, a company that turns plastic packaging waste into assembly products and sustainable lumber. It was founded by John Northcott in 2012 with the vision of taking a global issue - waste from plastic packaging - and turning it into a business. Two years later, when Plastecowood was struggling with ineffective production and lack of profitability, Henning von Spreckelsen came to the rescue and invested in the company. With his approach to radically rationalizing the production process and focusing on gross margin, he succeeded in pulling the company into profit. The company received orders from a number of large respectable clients and finally was able to make to stock rather than to order, which opened the door to larger volumes than ever before. Although the first COVID-19 phase caused disruption, Plastecowood quickly recovered with record sales. Today, with the company building up speed, it has several strategic options. Should the company enter new markets or expand in existing ones? Should it develop new, higher margin products? Will organic growth suffice, or should it consider acquisitions? Finally, might new business models, such as licensing the technology, bear fruit? Henning needs to present a clear strategy on where to take the company next.
The case documents the efforts by Lone Stubberup, Global Director of Quality, Health, Safety and Environment (QHSE) to convert her employer, Danish wind-mill nacelle and nose cone producer Jupiter Bach, to the highest sustainability standards through all its activities as a means to differentiate in a highly competitive, cost-driven industry. Deeply committed to the need of address issues such as material recycling and CO2 emissions, she set out to convince the executive board and the firm's VC investors to push sustainability to top of the agenda. A surprising feature of the case is of course the realization that the windmill industry, a much-acclaimed key player in the much-anticipated energy transition, has very much been operating so far as if exonerated from doing its part thanks to the very nature of its activities. Wind turbine producers have been lambasted not only for their extremely poor sustainability footprints but also their total disregard for most social and environmental impacts. Cost has been the single focus of attention, in a mad drive to run down the cost of energy production to levels competitive with other energy sources. Lone Stubberup knew from the beginning she was in for a rough ride, but she was committed to making the case for sustainability at Jupiter Bach. In her mind, this was perfectly in line with the firm's positioning as a leading Denmark-based nacelle and spinner cover producer for off- and onshore wind turbines, and a most legitimate value addition that would set the company up for further success in the future. She spent months putting together a solid sustainability strategy showing a clear path forward, at a pace the company could handle, that was completely aligned to the firm's core value of "We Care". She received the support she needed but reality intruded in 2020 with the COVID crisis, and a sudden return by most clients to a pure cost-driven agenda. Jupiter Bach initially lost significant business because of its higher
The case documents the original mattress leasing program initiated by François Pugliese, the owner of premium mattress firm Elite in Etoy (Switzerland). Since the beds he sold targeted the higher end of the market, it quickly dawned on him that customers could be tempted by a leasing offer instead of a standard purchase arrangement. In 2012, François launched the Smart Lease program: Mattresses were equipped with connected pressure sensors that could identify occupancy and relayed the information to a centralized system that monitored mattress usage and invoiced the client accordingly. Smart Lease was an immediate hit, earning some distinguished innovation awards in the process. On the financing side, though, François faced a dilemma. Smart Leasing was so successful that it created serious issues in his finances, made worse by the fast growth of his flagship stores. How could he raise a large, flexible line of credit to finance these strategic endeavors without diluting himself? He engineered a very original affinity financing solution, a convertible loan program offered to friends and family, with conversion possible under conditions to non-voting participating shares. DAMICI was a triple win: Money raised at favorable variable interest rates, a chance for friends and supporters of the firm to get involved in its future success, and a balance-sheet strengthening move. The case documents in great detail the operational and financial features of the Smart Leasing program and the DAMICI affinity financing model used to provide the funding both for leasing and for general growth options for the company. It offers rare insights into an original financial engineering montage that offered cheap, flexible financing to a high-growth entrepreneur.
MUNICH, GERMANY, JANUARY 2019. Bastian Nominacher pondered how much Celonis had changed from its start in 2011, when he and his two co-founders were coding in a crammed 15-square-meter room in his flat. Reaching unicorn valuation felt "like driving a car at 250 kilometers per hour while changing the wheels," he liked to say. It had been quite a ride. The journey had entailed sending a thousand hand-written letters to leads, dropping in (uninvited) to a fancy golf club to pitch Celonis to an enterprise resource planning (ERP) tycoon, bootstrapping without external funding for seven years, despite the prevailing view that technology startups should aim to scale as fast as possible ... and a few even less glamorous activities that sounded quite surreal today. Graduating into the unicorn club had attracted the attention of prospects, current clients and competitors alike. The surge in leads required not only growing the sales team but also tightening the ties with SAP's sales team. Current clients were asking for increasingly complex projects requiring tighter integration with their information systems; hence, Celonis' younger management team had to pitch to more senior executives. Finally, the focus on scaling prompted Celonis to undergo a technological shift towards a cloud-based platform model and Celonis launched the Intelligent Business Cloud in October 2018. Was that not too much for the client base? Would the company culture survive the fast growth? And would the founders' leadership team survive the transformation?
Alfa Group for a long time was named as one of the leading private banking groups in Russia and CIS countries with successful and continuous business growth. Alfa-Bank (Kazakhstan), a subsidiary of the group operating in Kazakhstan, had been focused on corporate clients in previous years and was reasonably good in that. However, that segment didn't support the expected growth rates. Hence the bank made the decision to diversify its business by developing Small and Medium Enterprises segment (SME), as well as retail markets, which required revision of its current business model and introduction of innovative practices. To execute the initiative agile, principles were implemented, organizational structures and processes were changed in line with the intrapreneurial framework. Nowadays agile teams are actively engaged in developing innovative digital products and services, which resulted in significant growth dynamics in target segments (SME clients: from 9 to more than 45 thousand and Retail clients: from 359 to more than 581 thousand). The journey was not easy, and the case describes many issues that arose during the implementation phase, as well as doubts regarding the sustainability and efficiency of the intrapreneurial framework in future. Following the 3 years of intensive development and initial successful results, the intrapreneurship initiative was clearly on the crossroads. The key question addressed in this case is whether Alfa-Bank (Kazakhstan) should continue to develop the intrapreneurship framework, and if so, what are the next steps to be taken by protagonists to develop the bank into a truly intrapreneurship organization, with efficient agile-based innovation framework, contributing to the bank's profitability.
From 2009 to 2015 was a crucial expansion period for Gastón Acurio and the holding company Acurio Restaurantes under which he combined the creation and day-to-day operations of his Peruvian restaurant empire. The case gives an overview of Peruvian cuisine and of how Gastón, starting from a single restaurant, built a food empire. Between 1994, when he founded his first restaurant Astrid y Gastón in Lima, and 2005 Gastón Acurio quietly established himself as a star chef and a leader in the international culinary scene. He also gained experience not only running a restaurant but also establishing a local supply chain and working with producers and suppliers. In 2005, Acurio Restaurantes began expanding internationally - first in Latin America and then overseas, creating different restaurant concepts for different customer segments and dining experiences. The case describes the challenges associated with expanding to new markets each with its own culinary specificities and practices, the need for local partners, and the financial aspects of an aggressive expansion strategy. Gastón Acurio is the central figure, with his quest to replicate for Peruvian cuisine the global expansion that Italian cuisine had enjoyed a few decades earlier. His strong values and leadership style contributed significantly to the success of the past 10 years. After stepping back from running his flagship Astrid y Gastón in Lima, how could he continue to realize his vision for Peruvian cuisine and facilitate access to the world markets for Peru's farmers and manufacturers?.
Golf over the years emerged as a global, cash-driven property development industry with nearly 4.4 million registered players in Europe alone in 2014. It developed as a business relying on a dense network of small- and medium-sized enterprises steeped in tradition. The combination of high growth and low brand value led to the golf industry lagging significantly behind other industries in terms of sustainability and social and environmental responsibility. With the downturn of 2008, things started to change, reluctantly at first then more proactively. Sustainability emerged as a hot topic on greens around the world. Bert Stadhouders knew more about it than anyone else. Freshly appointed in January 2014 as project manager for the Sustainable Golf Project, he was himself a dedicated golfer and a sustainability specialist. He had witnessed firsthand the disdain with which the sport was treating its sustainability footprint, as if oblivious to the CSR higher callings. In fact, beyond its green image and vocabulary, the game generated massive environmental and social challenges. Bert wondered how he could help drive sustainability to the top of the agenda in a reluctant industry steeped in conventions and history. Were the economic difficulties of the time a bounty or a boon for sustainability as a cause? To address sustainability on a global scale in golf, how could he factor in the huge differences between upcoming markets in Asia and more mature markets in Europe and the United States?