The case is based on the fixed income investment team at Value Partners Group Limited (VP), a publicly-listed, Hong Kong-based fund and asset management company founded in 1993, focusing primarily on Greater China and Asian investments and following an investing approach referred to as value investing. Set in December 2014, the cumulative returns from September to November 2014 for the Value Partners Greater China High Yield Income Fund (The Fund)-the firm's flagship fixed income fund-were negative. The year had started out slowly, but momentum picked up in the summer until a number of external events affected returns, including: Occupy Central in Hong Kong; the market's concern about the end of the US Federal Reserve's quantitative easing; Chairman Xi's anticorruption campaign in Beijing; and the Chinese property market suffering from excess inventory. Investors reacted to these events by pulling their money out of The Fund, and September returns for The Fund were down 2.2% for the month. The December bond market movement was drastic enough that Gordon Ip, Fixed Income Fund Manager for VP, and his team needed to react. Ip was under intense pressure to increase performance, since December was the last month of the year and investors would more closely scrutinize his performance. He needed to make a decision.

This case is based on Citibank's consumer banking business in Hong Kong which aims to capture the impact of emerging fintech technologies and its impact on consumer banking behavior. The case explains about fintech, its evolution, especially in China and Hong Kong, and dives deeper into the three areas where Citibank product delivery could be enhanced using technology: basic transactional services, value-added services and, lastly, being able to provide a fintech ecosystem that would allow greater engagement with customers.