個案總覽

This two-part case describes the efforts of the Longueuil agglomeration police department (SPAL) and Fady Dagher, its chief of police, to improve relationships between the officers and the communities they serve. In the wake of a policy implemented by the Quebec government to create a more community-based police force, the SPAL had adopted a community policing approach to this effect. The focus of this case is the fundamental transformation of police culture to highlight not just protection but also collaboration, with the police also playing a social role.

This two-part case describes the efforts of the Longueuil agglomeration police department (SPAL) and Fady Dagher, its chief of police, to improve relationships between the officers and the communities they serve. In the wake of a policy implemented by the Quebec government to create a more community-based police force, the SPAL had adopted a community policing approach to this effect. The focus of this case is the fundamental transformation of police culture to highlight not just protection but also collaboration, with the police also playing a social role.

Presented in the form of a comic book, this two-part case follows the efforts (or lack thereof) of Richard, the Quebec regional manager of Frippe, a cross-Canada chain of fashion boutiques, to implement a new performance indicator. Four years earlier, Mary, the founder's daughter, had taken over the reins of the company and repatriated production to Canada. Her next goal was to improve the customer experience with the help of a new performance indicator: the conversion rate. Richard was not fully on board with the idea and paid little attention to its implementation, but, at the end of the fiscal year, he had to submit a progress report to Mary.

Case Supplement for Case HEC304

This case tells the story of Alain St-Pierre, fire captain and the most decorated firefighter in Montréal's history, from childhood through retirement. It describes the key points of Alain's career, his heroic feats as firefighter, his influence as lieutenant and captain, and his failures. Alain's management "philosophy" and personality traits are also discussed.

This case tells the story of Alain St-Pierre, fire captain and the most decorated firefighter in Montréal's history, from childhood through retirement. It describes the key points of Alain's career, his heroic feats as firefighter, his influence as lieutenant and captain, and his failures. Alain's management "philosophy" and personality traits are also discussed.

This case tells the story of Alain St-Pierre, fire captain and the most decorated firefighter in Montréal's history, from childhood through retirement. It describes the key points of Alain's career, his heroic feats as firefighter, his influence as lieutenant and captain, and his failures. Alain's management "philosophy" and personality traits are also discussed.

After reading some confusing management texts for an Executive MBA course he is taking, a manager falls asleep. He dreams that he is standing before a beautiful classical-style building, within which a man sits on some stones, chatting with three younger men. The manager is drawn to the seated figure and, to his delight, realizes that it is Socrates. He approaches him with a longstanding preoccupation and a discussion ensues regarding what 'leadership' really is.