Supplements the (A) case.

Supplements the (B) case.

Growth in demands on the bank's "back office" required a totally new approach to management. New stress on systems orientation, objectives, measurement, process design and control has resulted in lower costs, fewer people, and higher quality. Also resulted in fear, suspicion, and alienation in middle management. How to get the benefits of change without the unanticipated consequences?

Growth in the banking field has produced new demands on the "back office." Traditional management practices in check processing and paper handling operations have resulted in ten years of cost increases and quality loss. New manager of the operating group faces an action question--can he turn the back office into a production-oriented factory?

An S-curve represents the irregular pattern of an electronic data processing system's development. The curve designates crisis points, which divide four growth stages. Each stage's unique problems demand different managerial approaches to computer applications, computer specialization, and computer personnel.

Personal history of David Alpert, with emphasis on psychoanalytic developmental issues.