AI is intimidating employees. As machines perform intellectually demanding tasks that were previously reserved for human workers, people feel more excluded and less necessary than ever. The problem is only getting worse. Eighty percent of organizations say their main technological goal is hyperautomation-or the complete end-to-end automation of as many business processes as possible. Executives often pursue that goal without feedback from employees-the people whose jobs, and lives, will feel the greatest impact from automation. In this article the author examines what keeps leaders from involving rank-and-file employees in AI projects, how they should model inclusive behavior, and what organizations must do to develop employee-inclusive AI practices. Those practices will make companies more likely to improve long-term performance-and to keep their employees happy, productive, and engaged.

Although Chinese giant Huawei surpassed Ericsson in 2012 to become the global telecom leader in terms of sales revenue and net profit, the company is still relatively unknown in the West. Many Chinese believe the blueprint for Huawei's success was created by its founder and long-time CEO, Ren Zhengfei. The authors describe seven characteristics of Zhengfei's leadership style, including 'adaptive vision', 'humble dedication' and 'winning by cooperating'. Characterized by his employees as someone who 'leads with his heart and moves with his mind', Zhengfei's purpose, inspiration and humility in leading China's most global company will provide inspiration for leaders everywhere.