• Santiago Artemis: Growing a Luxury Brand and Business

    Five years after the debut of his Netflix series - and on the eve of the launch of its sequel - fashion designer Santiago Navarro finds himself and his brand, Artemis, at a critical juncture. Unless he develops a sustainable growth strategy for the business, Artemis is in danger of languishing as an Argentinian niche brand, lacking economies of scale and scope. The case outlines several potential paths for growth in terms of target audiences, price points and product mixes, with each strategic alternative requiring a different business model and all requiring the brand to be more clearly defined and codified.
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  • ECOALF: Fashion for the Future

    ECOALF, a Spanish fashion brand and sustainability pioneer, aimed to tackle the industry's challenges of excessive consumption and production. The brand's mission was to create timeless apparel exclusively from recycled and eco-responsible materials, matching the quality and design of the best non-recycled alternatives on the market. ECOALF sought to demonstrate that success extended far beyond the reaches of financial profitability, though expanding the business was sometimes at odds with the brand's ambitious goal of achieving net-zero carbon emissions. Could ECOALF reconcile purpose and profit?
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  • Can Friction Improve Your Customers' Experiences?

    The conventional wisdom in e-commerce is that the purchase process should be seamless and fast, lest consumers stop to reconsider their decisions and abandon their carts. But friction that gives them time to think through buying decisions can result in more satisfied, more engaged customers, the authors argue. Different kinds of online sales might benefit from more or less friction; an assessment that accompanies the article can help managers determine what is appropriate in their own situation.
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