As he considered his plans for the future, Glenn Sanford, CEO of eXp World Holdings, Inc., faced an exciting conundrum. He had built the first all-remote real estate brokerage firm, eXp Realty, which had been growing exponentially and was thriving, even amidst the COVID-19 pandemic. eXp now had tens of thousands of agents, growing profits, and the potential for expansion into new global markets. Meanwhile, the virtual platform on which eXp was built, Virbela, was rapidly gaining enterprise-scale clients, as a wide range of industries looked to transition to remote operations during the pandemic. Sanford needed to decide how to allocate his company's talent, time, and resources. Should he maximize eXp Realty's growth and profits or focus on promoting Virbela's game-changing virtual platform?

Goldman Sachs runs an annual internship for over 3,000 participants, spread across dozens of the firm's global offices. In 2020, the team brought all its resources to bear to transform the internship program into a fully virtual format in just a few short weeks. The new all-virtual internship faced challenges, but also benefited from unexpected opportunities. As the program ended, the team reflected on what worked, what they would change, and what the future of the internship program at Goldman Sachs could look like in 2021 and beyond.

Tulsa Remote sought to attract a diverse group of remote workers to the city of Tulsa, Oklahoma-and was willing to put its money where its mouth was, offering $10,000 and a range of wraparound services for its program participants. After a successful pilot year, which saw the program select 100 participants out of more than 10,000 applicants, Tulsa Remote was excited to begin its second round of applications. However, the program faced an ongoing challenge attracting Black men to participate in the program. The team wondered what they could do to make their program-and their community-feel more welcoming. Meanwhile, as the second group of remote workers began making plans to move to Tulsa, the COVID-19 pandemic hit. How would the program deal with the effects of the pandemic, both on the local economy and on remote work in general?

GitLab is arguably one of the world's largest "all-remote" companies. Started in 2011 and with more than 1,000 employees at present, it has no physical offices and all employees, including the entire C-Suite, work remotely from all parts of the world. The case highlights the value created for companies and employees from the adoption of the all-remote model. It also sets up a debate for how GitLab should customize organizational processes related to communication, coordination, and socialization as the firm scales up.