• International Needs Canada: Transforming Child Sponsorship

    In January 2022, the leaders of the Canadian charity organization International Needs Canada recognized that individual child sponsorship had serious flaws and was not as impactful as it once had been. They sought to move donors from individual child sponsorship to the more beneficial group sponsorship model. The director of communications and marketing had to determine which donor group to target as he launched the program. As the new model could disrupt the industry. The organization also had to consider the reaction of much larger competitors. Furthermore, International Needs Canada was not replacing its own individual child sponsorship model with group sponsorship; instead, both programs would run simultaneously.
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  • Eagles Nest Association of Waterdown: To Hire or Not to Hire?

    Eagles Nest Association of Waterdown was a not-for-profit organization in Waterdown, Ontario. It had two active programs: the HOPE Centre (Home of Practical Education) and Rescued & Restored (R&R), a thrift shop that provided up to 40 per cent of the organization’s revenue. Changes in the retail environment caused by the COVID-19 pandemic and increased turnover of volunteers at the store have forced the volunteer coordinator to evaluate the costs and benefits of the organization’s staffing model. Should Eagles Nest hire paid staff as sales associates for the thrift store or recruit volunteers to fill those roles?
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  • Eagles Nest Association of Waterdown: Decisions at the Crossroads

    Eagles Nest Association of Waterdown (Eagles Nest) was a not-for-profit organization (NFP) in Waterdown, Ontario which focused on assisting women and children fleeing abusive situations. They closed a transitional home because the lease was not renewed on the property and the lease on their thrift shop was not being renewed. That left a centre which provided support to families. The executive director had to recommend a new strategy, one that left Eagles Nest less reactive to environmental factors. Should Eagles Nest look for another property for the transitional home? Should it move the thrift shop or find another source of funding? Should it just focus on The HOPE Centre; and if so, should it expand the Centre’s programming?
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