On February 10, 2023, Toronto mayor John Tory stunned the city by holding an evening press conference to announce his resignation. Tory admitted to having an inappropriate relationship with a junior staff member in his office. While Toronto city council scrambled to deal with the fallout of Tory’s abrupt announcement, public opinion about it was deeply divided. From politicians to pundits to the general public, it seemed everyone had something to say about Tory stepping down as mayor and the reason why he did so. In the absence of clear rules and regulations, what should Tory have done? Was his resignation, as some said, too hasty? Or was he correct to step down?
The case highlights the courage, tenacity, and drive of a young woman pursuing her law degree part-time while working full-time in a financial role in Maryland. She applied to a posting for a government relations role in her parent company’s head office in Washington, D.C. The job involved advocacy work with members of the US Congress, which aligned with her interests even though it was intended for candidates several levels above her current role. However, given her interest in the opportunity, she reached out directly to the hiring executive, bypassing her manager and circumventing her organization’s standard human resources processes and protocols. She left the call with a request for an interview, although she thought that it could result in either a rapid climb or a painful fall from grace with reputational risk, which could impact her future career. Time would soon tell.
Lisa LaFlamme was the trusted face of CTV National News. In 2022, she was at the height of her career. It was therefore a shock to her colleagues and viewers when, on August 15, 2022, she posted a video on Twitter to announce that she had been abruptly ousted from CTV by its parent company, Bell Media Inc. (Bell Media). Bell Media was hit with seemingly never-ending waves of negative press, including speculation that sexism and ageism had been the reasons behind LaFlamme’s ousting. The choice to get rid of LaFlamme, and the manner in which that choice was exercised, had lasting negative effects that Bell Media surely had not anticipated. Looking back, was replacing LaFlamme unequivocally the wrong choice? Or could it have been handled in a way that would have prevented such backlash?
The chief financial officer (CFO) of AngloGold Ashanti Limited (AngloGold Ashanti), one of the world’s largest gold mining companies, had for one year served as the company’s interim chief executive officer (CEO). In the summer of 2021, she accepted an invitation to speak at a luncheon for young female business leaders in the mining industry prior to learning of the unsuccessful outcome of her attempt to secure the permanent CEO position. The company had just announced that a man and seasoned CEO from Colombia would be assuming the role. She now found herself struggling with how to best position her message of inspiration to the young leaders, given the personal impact of the outcome of the CEO search. As a values-based leader, she acknowledged the importance of delivering a message of hope to the aspiring leaders, as well as the importance of honouring her own values. The outcome of her application for the permanent CEO position had also left her with the decision of whether to stay with or leave the organization.
<p style="color: rgb(197, 183, 131);"><strong> AWARD WINNER - Responsible Leadership Category at European Foundation for Management Development (EFMD) Case Writing Competition</strong></p><br>In early 2021, McKinsey & Company (McKinsey) agreed to pay US$573 million to end US state-level investigations into claims that it had helped exacerbate the global opioid crisis. Tom Peters, an influential and highly respected management guru, was upset by how far his former employer had been willing to go in helping US drug maker Purdue Pharma LP increase sales of OxyContin, a narcotic-based painkiller that helped drive an opioid epidemic responsible for hundreds of thousands of tragic deaths. As far as Peters was concerned, there was no question as to whether what McKinsey did was wrong: it had ignored the “moral responsibility of business” by helping an unethical client maximize profit by aggressively promoting the wide-scale use of a highly addictive drug. In addition to asking why McKinsey was still open for business, Peters posed a previously unimaginable question: “At this moment in time, why would anyone want to go to work for McKinsey?”
The exercise directs students to watch specific scenes from the movie Hidden Figures, which is loosely based on the book by Margot Lee Shetterly that tells the story of three African American women who were mathematicians working at the Langley Research Center in Virginia in the 1960s. The women encountered racism and sexism as they attempted to contribute to the Center’s work for the National Aeronautics and Space Administration (NASA) and its space race with the Soviet Union. The clips assigned to students for viewing portray moments of leadership in the story of the three Black women who were considered “human computers.” The students are expected to view the assigned clips and consider how the scenes portray leadership and what character dimensions the actors demonstrate in their roles.
In 1989, Tracy Edwards, at age 26, led the first all-female crew in the prestigious and grueling 59,264-kilometre (32,000 nautical mile) Whitbread Round the World Race. Edwards had developed a deep love for sailing in general and for the Whitbread Round the World Race in particular. However, she soon found that it was impossible, as a woman, to participate as a fully integrated member of a crew. Hence, she sought to organize an all-female team to compete in the race. She located, bought, and restored an old racing yacht, which eventually was christened Maiden. The idea of a team of women racing in the Whitbread Round the World Race was unthinkable to many men in and around the world of yacht racing, so the backlash was predictable and intense, and the hurdles to successfully complete the race seemed insurmountable. This six-part case series chronicles the myriad challenges faced by Edwards and her colleagues before and during the race, including rampant sexism and misogyny. Each of the six cases sets the stage for the next challenge Edwards has to overcome.
In the summer of 2019, the Centre for Addiction and Mental Health (CAMH), Canada’s largest mental health teaching hospital, found itself at the centre of a high-profile media crisis after three patients absconded from care at its forensic mental health unit. The events had led to public concern from the community, the media, and the government, putting CAMH’s reputation at risk. Much of the concern manifested through stigmatizing statements due to a common misunderstanding and ignorance towards mental health, especially in the forensic area. CAMH’s chief executive officer, Dr. Catherine Zahn, and her team had to decide how they would address the crisis both externally with the public and internally in their own organization.
Mathilde Johnsen was a highly motivated environmental systems engineer in the real property branch of Public Services and Procurement Canada. Johnsen advanced a job grade about every 18 months, and in 2016, she successfully applied to the management stream. In 2019, after completing an MBA, Johnsen pursued an opportunity in the executive stream of the civil service. Her past behaviour raised concerns for the selection committee, who decided that, rather than promote Johnsen, they would give her a one-year secondment in the executive position so they could assess her growth. Unfortunately, her inability to deal effectively with subordinates, peers, and superiors resulted in Johnsen’s effective demotion and transfer out of the department. Could this unfortunate career derailment have been avoided?
On March 20, 2020, in an effort to stem the transmission of the COVID-19 pandemic and under the direction of government officials, Canada’s Stratford Festival halted work on its 2020 productions and ultimately postponed the entire season. Additionally, social justice issues had come to the forefront with the killing of George Floyd on May 25, 2020 in Minneapolis, Minnesota, United States. Watching the protests unfold across North America, the Stratford Festival’s executive and management team recognized the pain their black colleagues were experiencing and set their sights on doing something meaningful to champion anti-racism. The executive team offered the Black Caucus and the Indigenous Circle—two informal groups of the Stratford Festival artists and administrators—the opportunity to take over the Festival’s social media channels for a 48-hour period and to conduct a town-hall session on the Stratford Festival’s YouTube channel. The question remained, however, whether turning over the social media channel was a prudent strategy, given the difficulty of predicting the outcomes of activities that start out with good intentions.
Isaac Park was only six weeks into the role of leading all technology operations for Primal Leadership Solutions, a global leadership advisory organization that offered consulting services and executive recruitment. The lifeblood of the business was its database, which contained the critical and comprehensive information for all of the organization’s past and current projects as well as its employees, clients, and recruits. The legacy system had to be replaced by a single, efficient, and reliable database. Although implementing a new database sounded straightforward, about halfway through implementation, pandemonium had broken out. The project’s leader was asked to step aside, and Park was asked to step in as the new leader. Park knew that going back to the old system was not the right answer; it was imperative that the company find a way forward. Both Park’s own credibility and the credibility of the project were on the line.
An alarming number of leaders have been failing to serve as role models for future generations at a time when positive examples of leadership have never been more important. Like everyone, leaders make mistakes, which we often attribute to bad morals. But in most cases, these mistakes occur as consequences of poor judgment resulting from weaknesses in character. Most organizations fail to understand the key role that developing and maintaining character plays in improving judgment, and fail to seriously focus on character when hiring. In Developing Leadership Character—which offers a deep dive into Ivey’s research on how the interrelationships of various dimensions of character support good judgment—the case for character development is broken down into four parts. First, individuals can work on developing their own character strengths. Second, organizations can contribute to the character development of both individuals and organizations. Third, these processes must occur if individuals and organizations are to succeed in the contexts in which they operate. Finally, the results from character development will yield critical benefits to individuals and organizations, thereby justifying the effort required. While there are long-established selection criteria for competencies, it’s relatively rare for employers to discuss the character dimensions required to succeed in leadership roles. When hiring and promoting in today’s disruptive world, organizations need to ensure that leadership candidates have the essential dimensions of character required to selflessly lead others.