Rebel Foods started as a quick service restaurant and eventually morphed into a cloud kitchen provider. The company launched multi-brand cloud kitchens, leveraging the same food preparation space and delivery infrastructure to serve a variety of food missions. Its technology stack included software for inventory management, kitchen management and delivery, as well as kitchen automation and robotics. They partnered with third-party food brands to leverage Rebel Foods' kitchen infrastructure, supply chain and logistics, and software platforms. The case study examines various business model innovations and strategic shifts the company has undergone over the years and raises questions about their future strategy.

This case details the setting up and growth of a high technology venture, Shanakt Consulting, in India. The company is founded by skilled academicians who had limited experience in setting up and managing a business. Shanakt's innovative RFID technology can be useful across several industries including mining, healthcare, heavy industries, and aviation, among others. RFID is the precursor to the Internet of Things, which is considered by many to be the next big wave in the field of networks and communication. Being in a promising but niche domain, with few competitors, Shanakt is likely to face a positive scenario for its business. However, the events in the Shanakt story do not unfold as planned, causing its management to arrive at crossroads. Shanakt toys with several business models including refining its products to target a particular industry, providing training kits, and manufacturing and developing prototypes. It has to decide on its future course of action. This case provides a detailed view, through the eyes of a technology startup, of the internal thought processes and strategy, and the external environment in a developing country that influences the growth of a new venture. It also sheds light on interactions of the startup with public sector firms, an important part of the Indian economy. Moreover, it highlights the impact of management team composition, and strategic decision making on the performance of such a firm.

On 8 June 2010, India's leading integrated telecom service provider, Bharti Airtel Ltd ("Airtel"), completed its acquisition of the mobile operations of Kuwaiti company Zain in 15 countries throughout Africa. At US$10.7 billion, it was Airtel's most expensive and ambitious acquisition yet, and the largest ever cross-border deal from one emerging market to another. Airtel hoped that, with this deal, the company would be transformed into a truly global telecom company, fulfilling its vision of building a world-class multinational. Airtel was a pioneer in India's telecom sector and was the flagship company of the Bharti conglomerate of industries. Sunil Bharti Mittal had founded the Bharti group in 1976, and it had grown from being a small-scale manufacturer of bicycle parts into one of the largest business groups in India, with operations in the telecom, financial services, retail and food sectors. Airtel had started its telecom services business in 1995 by launching mobile services in Delhi, India. In a short span of about 15 years, the company had become India's largest cellular service provider and one of the top five wireless operators in the world, with revenue of US$8.8 billion and net income of about US$2 billion as of 31 March 2010. The acquisition of Zain would add 40 million subscribers, bringing its total user base to approximately 185 million. What strategy should Bharti pursue to ensure its success in Africa?

The Chief Information and Security Officer (CISO) of HDFC Bank Ltd, a leading private sector bank in India, is examining the options before him in strengthening the bank's online security subsequent to a phishing attack on the bank's customers. Introducing an additional level of security involving new gateways for each online transaction seems a foregone conclusion. But the CISO must contend with customer convenience which is becoming a source of differentiation in a competitive banking scenario. The case provides an opportunity for students to develop a road map for the CISO in reinforcing the online security of a new generation bank.

The head of the Green IT team at Wipro Ltd, a leading IT services company headquartered in Bangalore, India, is facing dilemmas with regard to the company's goal of becoming carbon neutral by 2014. The green computing program has been in operation for over a year at Wipro, but the strategy remains inadequate. On the positive side, a strategy is in place, an organizational structure has been put together and virtual staff members have been enlisted. However, the company has not yet developed a core set of skills in green computing. A shared belief is not resonating across the organization, there are no systems with which to measure and monitor the progress of green computing, and execution is falling short. This case provides background for understanding the inception and implementation of Wipro's green strategy and enables students to analyze the situation from the perspective of a team leader who is expected to deliver results.

On 27 November 2006, Bharti Enterprises Ltd ("Bharti"), one of India's principal business groups, and American retail giant Wal-Mart Stores Inc ("Wal-Mart"), entered into a joint venture with equal partnership for both companies. The partnership would give Wal-Mart access to the highly regulated Indian retail market, which was valued at US$320 billion. Bharti would own retail shops under the Wal-Mart franchise and the companies would jointly operate in areas of the Indian retail industry which were accessible for foreign investment, such as logistics and cash-and-carry. This partnership between the US retail giant and one of India's most successful corporate houses was expected to bring a dose of modernity to the Indian retail landscape. It could be questioned, however, how Wal-Mart would cope with the opposition it faced from local shop owners and civil rights groups given its poor reputation with regard to social responsibility. In addition, the state of the country's transportation network was very poor and the question remained how Wal-Mart planned to implement its supply chain management model in India.

This case discusses the concepts of broadband and its adoption in developing and developed countries around the world, specifically in Indonesia. The telecom sector in Indonesia had under-developed infrastructure, and been dominated by two monopolies, PT Telkom and PT Indosat ("Indosat"), for many decades until September 2000, when the government opened up the sector to competition. The market has subsequently become highly competitive. This case highlights the strategies proposed by Indosat to succeed in this market, with broadband penetration being identified as one of the primary revenue-generating and growth areas for 2008. As is the case with most developing countries where the fixed-line infrastructure is minimal, the plan is for broadband technology to evolve through wireless platforms. This case can be used to understand Indosat's proposed strategy to promote broadband, particularly wireless broadband, in Indonesia. It can also be used to discuss the general issues that emerge in providing telecom services in a developing country, particularly where a formerly government-owned monopoly player faces an increasingly competitive market. The case provides students an opportunity to discuss the best way to implement the company's proposed strategy, given its competitive advantages and the constraints imposed by the external political, regulatory and economic environments.

Jharna Software was a medium-sized Indian software developer with an offshore center in the United States. The team in the United States usually performed systems analysis and design work at the customers' sites, while the rest of the development process was done in Indian development centers. Jharna Software was doing very well and had earned many prizes for export performance from the Indian government. It was, however, increasingly pressured by its main U.S. clients to adopt the emerging methods of producing quality software in a shorter time and with smaller budgets. Builds on the fundamental concepts of software engineering such as the plan-based approach (e.g., waterfall model) and the agile approach (e.g., extreme programming). Although agile methods are seen as an improvement over plan-based methods, they have various requirements (e.g., dynamic requirements analysis, frequent face-to-face meetings, lack of structure, strong emphasis on people rather than processes) that are difficult to meet in the offshore environment. Explains why plan-based methods are therefore commonly used in offshore locations.