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- Leadership Imperatives in an AI World
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Fintech Solutions: Under Pressure
In October 2022, Priyanka Bhat, the project manager leading a project for Fintech Solutions, was contemplating her options to handle issues plaguing the project. Foremost among them was to find an effective solution to the many conflicts between the team’s business analyst, Jada Goodwin, and the other team members. Although Goodwin was a competent employee and liked by the client, she had been accused by several team members of creating a hostile work environment. Bhat needed to quickly devise a plan that restored a collegial team environment and ensured on-time delivery of the project to the client. -
The Canadian Television Industry Confronts Subscription Video on Demand (SVOD)
In late 2015, developments in the Canadian television industry led the incumbent players to reconsider their traditional distribution strategies. The conflux of changes to technology, regulatory reforms, and consumption patterns was complicated by the entry of new players, forcing established firms to consider revising their business models. The regulated oligopolistic industry structure that once protected the players and ensured superior performance was under attack from many directions. The Canadian Radio-television and Telecommunications Commission, which regulated the incumbent players, was pushing for reforms, yet the ramifications of such changes remained unclear. The incumbents responded to the advent of subscription video on demand services that were enabled by widespread high-speed Internet access, the entry of new non-traditional competitors, and changing regulations. How would the industry evolve? What was the role of the regulator? How would customers respond to the new delivery options? How would the incumbent firms, the regulator, technology providers, and content developers and providers reconcile their ambiguous relationships?