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Proven Tactics for Improving Teams' Psychological Safety
The authors' earlier research found that an employee's psychological safety and relationship with their manager are key drivers for them to feel able to bring up ethical concerns. The authors investigated further and tested managerial interventions that were found to increase that sense of safety and speaking-up behaviors. -
Embracing Digital: ING's Journey to a New Way of Working - Supplement 4: PO of Blue Mountain - ING's Classic Card Squad
Supplement to case IN1530 and IN1533 -
Embracing Digital: ING's Pioneering Journey to Agile (Part 1)
The case starts by describing the transformation of ING Netherlands from a traditional bank with functional hierarchies to an organization that embraces digitalization and 'Agile' principles. Then it illustrates how the bank is re-organized around self-managed teams without traditional managers. Finally, the narrative recounts how employees are empowered to make decisions. -
Embracing Digital: ING's Pioneering Journey to Agile (Part 2)
The case starts by describing the transformation of ING Netherlands from a traditional bank with functional hierarchies to an organization that embraces digitalization and 'Agile' principles. Then it illustrates how the bank is re-organized around self-managed teams without traditional managers. Finally, the narrative recounts how employees are empowered to make decisions. -
Embracing Digital: ING's Journey to a New Way of Working - Supplement 1: Agile Coach
Supplement to case IN1530 and IN1533 -
Embracing Digital: ING's Journey to a New Way of Working - Supplement 2: CPO + PO of Robusta - ING's Reward Card
Supplement to case IN1530 and IN1533 -
Embracing Digital: ING's Journey to a New Way of Working - Supplement 3: PO of Arabica - The Student Credit Card Squad
Supplement to case IN1530 and IN1533 -
Embracing Digital: ING's Journey to a New Way of Working - Supplement 5: The COO
Supplement to case IN1530 and IN1533 -
Embracing Digital: ING's Journey to a New Way of Working - Supplement 6: The Tribe Lead of the Payment Services Tribe
Supplement to case IN1530 and IN1533 -
Compensation Plans at Pearson & Daye Securities
In 2003 Harry Pearson and James Daye established - along with three other equity partners - a boutique investment banking firm with an entrepreneurial, informal office culture that delivered high quality customer service. In so doing, they offered a streamlined compensation plan that, in their view, would directly and fairly reward their employees' performance. However, as the firm grew, some members of their staff sought a more transparent process by which to measure their progress and the associated financial benefits - as well as the possibility to acquire equity in the firm. What compensation scheme would allow Pearson and Daye to reward their valued employees without losing sight of their initial goals? And how much would the five original partners consider diluting their holdings? -
MacAfee Building Supply: Improving Performance Across Retail Stores (B)
MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in the world by incentivizing profit-maximizing behavior at the local level. John Smith, a senior manager at the company's Build subdivision, had nevertheless grown concerned that MacAfee's incentive scheme, which incentivized profits at the branch level, was actually hindering long-term global profitability by creating a lack of cooperation among branches and discouraging branch manager's investment in long-term endeavors. In this three-part case students first recommend strategies for better aligning employees to a long-term focus, and then evaluate the results of the program the company selected. -
MacAfee Building Supply: Improving Performance Across Retail Stores (C)
MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in the world by incentivizing profit-maximizing behavior at the local level. John Smith, a senior manager at the company's Build subdivision, had nevertheless grown concerned that MacAfee's incentive scheme, which incentivized profits at the branch level, was actually hindering long-term global profitability by creating a lack of cooperation among branches and discouraging branch manager's investment in long-term endeavors. In this three-part case students first recommend strategies for better aligning employees to a long-term focus, and then evaluate the results of the program the company selected. -
MacAfee Building Supply: Improving Performance Across Retail Stores (A)
MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in the world by incentivizing profit-maximizing behavior at the local level. John Smith, a senior manager at the company's Build subdivision, had nevertheless grown concerned that MacAfee's incentive scheme, which incentivized profits at the branch level, was actually hindering long-term global profitability by creating a lack of cooperation among branches and discouraging branch manager's investment in long-term endeavors. In this three-part case students first recommend strategies for better aligning employees to a long-term focus, and then evaluate the results of the program the company selected.