This case presents an interesting sequel to a successful product innovation called Carvaan. The product offering could be recognized as reverse positioning. In a market that had a proliferation of sophisticated technological gadgets, the retro-transistor-like device that could shuffle and provide Hindi music of yesteryear was welcomed for its simplicity. Managing Director Saregama India, Vikram Mehra, was confident that the hundred-year-old company could shift from a B2B to a B2C company with Carvaan. As a result, in the next two years, the firm came out with several product variants in quick succession. The latest in the line were CarvaanGo, launched in April 2019 and Carvaan 2.0 in June 2019. While CarvaanGo was a pocket-sized-iPod-like version of the original Carvaan, Carvaan 2.0 was an advanced version, still shaped like a retro transistor but loaded with additional features to enhance the listening experience. Mehra had great hopes that with these brand extensions, the entire music-listening consumer, regardless of age, could be targeted. However, as was evident from the sales figures, these variants had not been able to garner the same success as the original. It was quite clear that Carvaan 2.0 and CarvaanGo both needed promotional backing. The quintessential question was, should the Carvaan product range cover the entire spectrum of music listeners- both old and young- or would it be wiser to stay with the older generation.

Sirona Hygiene Private Limited (Sirona Hygiene) started operations in 2015 with its launch of PeeBuddy—a portable urination device for women. For Sirona Hygiene, the first four years had been extremely satisfying, as the company was able to launch five unique products and 15 differentiated products across its three brands—PeeBuddy, Sirona, and BodyGuard. Each brand had its own unique value proposition and operated in a different product space. The company’s founder was looking for additional funding as he moved toward achieving his mission of tripling the company’s growth by 2022. When it came to investor mindsets, most investors were traditional in their thinking and sought to invest in single brands. As such, the company’s founder was considering consolidating all of the brands under the corporate brand—Sirona Hygiene. Brand articulation, strategy formulation, and fundraising were all interlinked, and to steer the firm to its next journey, a sequential path was imperative. The question was clear, but there were no straight answers.

Sirona Hygiene Private Limited (Sirona Hygiene) started operations in 2015 with its launch of PeeBuddy-a portable urination device for women. For Sirona Hygiene, the first four years had been extremely satisfying, as the company was able to launch five unique products and 15 differentiated products across its three brands-PeeBuddy, Sirona, and BodyGuard. Each brand had its own unique value proposition and operated in a different product space. The company's founder was looking for additional funding as he moved toward achieving his mission of tripling the company's growth by 2022. When it came to investor mindsets, most investors were traditional in their thinking and sought to invest in single brands. As such, the company's founder was considering consolidating all of the brands under the corporate brand-Sirona Hygiene. Brand articulation, strategy formulation, and fundraising were all interlinked, and to steer the firm to its next journey, a sequential path was imperative. The question was clear, but there were no straight answers.

Saregama India Limited (Saregama), a 117-year-old music company, was on a growth trajectory. Its third-quarter financial results in 2017-2018 had shown unprecedented growth. Over the previous three years, Saregama had converted its conventional copyrighted music into high-quality digital formats and made a rare stretch from the business-to-business (B2B) to business-to-consumer (B2C) market. The company had added new intellectual properties (IP) in audio and video. Then in 2017, Saregama launched Carvaan, a portable music player with 5,000 evergreen songs. Cleverly created to meet the needs of its older target audience, the Carvaan was largely responsible for the company's turnaround. Saregama's goal was to be a ₹20 billion IP content company in the next five years. To make that happen in the context of rapidly evolving technologies and consumer trends, the company needed sharply defined short- and long-term strategies that addressed content acquisition, its success with Carvaan, and its pursuit of B2B and B2C markets.

Saregama India Limited (Saregama), a 117-year-old music company, was on a growth trajectory. Its third-quarter financial results in 2017–2018 had shown unprecedented growth. Over the previous three years, Saregama had converted its conventional copyrighted music into high-quality digital formats and made a rare stretch from the business-to-business (B2B) to business-to-consumer (B2C) market. The company had added new intellectual properties (IP) in audio and video. Then in 2017, Saregama launched Carvaan, a portable music player with 5,000 evergreen songs. Cleverly created to meet the needs of its older target audience, the Carvaan was largely responsible for the company’s turnaround.<br><br>Saregama’s goal was to be a ?20 billion IP content company in the next five years. To make that happen in the context of rapidly evolving technologies and consumer trends, the company needed sharply defined short- and long-term strategies that addressed content acquisition, its success with Carvaan, and its pursuit of B2B and B2C markets.

The Indian luxury leather brand Nappa Dori, founded in 2010 in Delhi, had a product range that included a luxury line of trunks, bags, accessories, and bespoke projects for its prestigious clients, which included international luxury hotels and airlines. The brand had earned worldwide recognition from global luxury clients, and by 2017, it had seven stores, a design studio, and two cafés in India as well as one destination store at a luxury resort in the Maldives. The company's self-taught designer-owner wanted his brand to be globally recognized as an affordable luxury brand from India by 2020. However, he often wondered whether his brand story was on the right track. For instance, was it a good idea to expand into related categories while creating a unique user experience? Should Nappa Dori focus on setting up shops in luxury destinations around the world? Did the young brand have the right story to resonate with globe-trotting luxury connoisseurs? To build a global luxury brand, the firm needed to craft a unique experience that resonated with luxury connoisseurs. The founder knew that what had started as an organic exploration into luxury now needed a well-crafted blueprint as it entered the next phase of sustainable growth toward achieving global recognition.

The Indian luxury leather brand Nappa Dori, founded in 2010 in Delhi, had a product range that included a luxury line of trunks, bags, accessories, and bespoke projects for its prestigious clients, which included international luxury hotels and airlines. The brand had earned worldwide recognition from global luxury clients, and by 2017, it had seven stores, a design studio, and two cafés in India as well as one destination store at a luxury resort in the Maldives. The company’s self-taught designer-owner wanted his brand to be globally recognized as an affordable luxury brand from India by 2020. However, he often wondered whether his brand story was on the right track. For instance, was it a good idea to expand into related categories while creating a unique user experience? Should Nappa Dori focus on setting up shops in luxury destinations around the world? Did the young brand have the right story to resonate with globe-trotting luxury connoisseurs? To build a global luxury brand, the firm needed to craft a unique experience that resonated with luxury connoisseurs. The founder knew that what had started as an organic exploration into luxury now needed a well-crafted blueprint as it entered the next phase of sustainable growth toward achieving global recognition.

Spreadsheet to accompany product 8B18A064.

LaundryWala was an online, on-demand laundry service provider in the suburbs of Delhi, India. In 2018, three years after its inception, the firm had more than 30,000 individual and business customers. The 33-year-old owner had to make quick strategic decisions regarding the next phase of the firm's growth. She looked at the firm's operation details to assess the following: Was her service model viable and profitable? Should the customer segment focus be business-to-consumer or business-to-business sales? Was a company-owned business model the best option, or should she look at outsourcing operations? Could the young start-up move into new territories and service offerings?

Additional Supplement to accompany product 9B18A064.

Student spreadsheet for case W18729

LaundryWala was an online, on-demand laundry service provider in the suburbs of Delhi, India. In 2018, three years after its inception, the firm had more than 30,000 individual and business customers. The 33-year-old owner had to make quick strategic decisions regarding the next phase of the firm's growth. She looked at the firm's operation details to assess the following: Was her service model viable and profitable? Should the customer segment focus be business-to-consumer or business-to-business sales? Was a company-owned business model the best option, or should she look at outsourcing operations? Could the young start-up move into new territories and service offerings?

Clubb International Private Limited (Clubb) was a 26-year-old travel goods and accessories firm based in Kolkata, India. The owner believed in a complete ownership model. The firm had come a long way since its beginning and now had close to 200 product offerings. In March 2017, the owner’s son (the second-generation director of Clubb) felt it was time to scale up the business and acquire a leadership position in the market. Clubb had at its core a legacy of innovation, quality, and a bootstrapping philosophy, but it might not be conducive to the new strategic vision. For the road ahead, the company needed a professional and streamlined product and retail strategy. Could the desired scale of operations be achieved with the complete ownership model and mantra of no advertising?

Clubb International Private Limited (Clubb) was a 26-year-old travel goods and accessories firm based in Kolkata, India. The owner believed in a complete ownership model. The firm had come a long way since its beginning and now had close to 200 product offerings. In March 2017, the owner's son (the second-generation director of Clubb) felt it was time to scale up the business and acquire a leadership position in the market. Clubb had at its core a legacy of innovation, quality, and a bootstrapping philosophy, but it might not be conducive to the new strategic vision. For the road ahead, the company needed a professional and streamlined product and retail strategy. Could the desired scale of operations be achieved with the complete ownership model and mantra of no advertising?

NourishCo Beverages Ltd. (NourishCo) was founded as a fifty–fifty joint venture between one of the world’s best-known companies, PepsiCo India Holdings, and one of India’s most respected and trusted brands, Tata Global Beverages. The long-term corporate vision of NourishCo was to focus on the health and wellness needs of India. In May 2016, after a considerable amount of investment in product, packaging, manufacturing, and innovation, NourishCo had successfully met the objectives of its business model. The company wanted to continue its expansion nationwide. NourishCo had a distinct, low-cost, and effective business model. However, the low barriers to entry in this segment could lead to fierce competition. To retain its first mover advantage and achieve financial viability, it needed to move quickly to become a national company. How could NourishCo strike a balance between managing cash flows and expansion?

Spreadsheet to accompany product 8B17A062.

NourishCo Beverages Ltd.'s newest drink, Tata Gluco Plus, was an innovative ready-to-drink product that offered instant energy and wellness with a blend of dextrose, electrolytes, and iron. It was available in six different flavours and packaged in a 200-millilitre cup. The economical cup was targeted to consumers at the bottom of the economic pyramid. Despite strong initial sales and customer recognition, the brand was unable to build a distinct identity or a clear connection with consumers, and sales dropped by 11 per cent in 2014. In 2016, the vice-president of marketing and innovations, who was given the task of reviving the brand, was left with several questions to resolve. How would he create an image for the brand that could be adapted to local energy needs? Would the brand be able to relate locally while resonating nationally? Could the brand compete in territories where both regional and international cola brands dominated the market? NourishCo Beverages Ltd.'s business model emphasized operational efficiency and cost efficiency, but would the challenge of achieving a national presence be possible with a conservative promotional budget?

NourishCo Beverages Ltd. (NourishCo) was founded as a fifty-fifty joint venture between one of the world's best-known companies, PepsiCo India Holdings, and one of India's most respected and trusted brands, Tata Global Beverages. The long-term corporate vision of NourishCo was to focus on the health and wellness needs of India. In May 2016, after a considerable amount of investment in product, packaging, manufacturing, and innovation, NourishCo had successfully met the objectives of its business model. The company wanted to continue its expansion nationwide. NourishCo had a distinct, low-cost, and effective business model. However, the low barriers to entry in this segment could lead to fierce competition. To retain its first mover advantage and achieve financial viability, it needed to move quickly to become a national company. How could NourishCo strike a balance between managing cash flows and expansion?

NourishCo Beverages Ltd.’s newest drink, Tata Gluco Plus, was an innovative ready-to-drink product that offered instant energy and wellness with a blend of dextrose, electrolytes, and iron. It was available in six different flavours and packaged in a 200-millilitre cup. The economical cup was targeted to consumers at the bottom of the economic pyramid. Despite strong initial sales and customer recognition, the brand was unable to build a distinct identity or a clear connection with consumers, and sales dropped by 11 per cent in 2014. In 2016, the vice-president of marketing and innovations, who was given the task of reviving the brand, was left with several questions to resolve. How would he create an image for the brand that could be adapted to local energy needs? Would the brand be able to relate locally while resonating nationally? Could the brand compete in territories where both regional and international cola brands dominated the market? NourishCo Beverages Ltd.’s business model emphasized operational efficiency and cost efficiency, but would the challenge of achieving a national presence be possible with a conservative promotional budget?

The case presents the dilemma of Vivek Gupta, director Sanmarg pvt limited as he contemplates the road ahead for the 70 year old Hindi daily-Sanmarg. Headquartered in Kolkata and catering to the Hindi literate of west Bengal, Sanmarg also came out with state level editions from Bihar, Orissa and Jharkhand. The 16 page daily newspaper had stayed constant in its offering and only lately had come out with an on-line version. Was this consistency a strength or did the customer seek variety? Was it time to reinvent the newspaper? Or would it be easier to tap the untapped potential of neighboring states? Digital new age media and English dailies eying the language market demanded quick action. Makeover or market expansion, what was the right path for Sanmarg?