Chai Point was an Indian food and beverage company focused on chai. It started in 2010 as a retail store network but soon expanded to corporate offices by developing an IoT-enabled automatic tea and filter coffee machine. By 2023, Chai Point had 170 stores and 5000 machines nationwide. However, it was still a fraction of India's vast tea market. With ambitions for greater scale, Chai Point launched a promising third vertical, MyChai Corner, to aggregate the unorganized chai market via a tech platform. MyChai Corner was in its pilot stage, but its expansion would require significant capital expenditure and an aggressive pricing strategy. How should ChaiPoint allocate its resources between its various verticals? Which vertical would help it achieve the maximum growth? How could the company create synergies between them?
This supplement provides an early investor pitch deck for Hey Jane, a telehealth medication abortion provider. It is meant to accompany "Hey Jane: Delivering Abortion Pills to the Doorstep" (case no. 724-408).
This case tells the story of Hey Jane, a telehealth clinic founded in 2020 that provides virtual medication abortion services to eligible patients in nine U.S. states. By January 2023, the company had served more than 20,000 patients and raised nearly $10 million in venture capital, all while navigating an ever-evolving regulatory landscape. At the time of the case, Kiki Freedman, Hey Jane's CEO and founder, is considering expanding the company's holistic support model to another highly stigmatized reproductive health need-maternal mental health.
This supplement provides background on abortion in the U.S. It is meant to accompany "Hey Jane: Delivering Abortion Pills to the Doorstep" (case no. 724-408) and would be especially useful for students new to the U.S. healthcare context.
In March 2023, Garry Cooper, cofounder and CEO of Chicago-based Rheaply, needed to demonstrate that Rheaply's expanded vision could translate into building cash flows and metrics needed to raise a Series B and turn the business into a model for financial and environmental sustainability. The eight-year-old company had originally been founded as an asset exchange platform for surplus materials at university science laboratories. Over time, the company evolved well beyond its initial market and expanded into a circular economy marketplace where cities, enterprises, and academic institutions exchanged everything from lab equipment to furniture to building materials. Cooper needed to determine whether the strategic shift to sustainability was working, and what, if anything, needed to change.
In November 2021, Roxanne Petraeus and Anne Solmssen, founders of Brooklyn-based software-as-a-service (SaaS) startup Ethena, were looking to expand their compliance training business. The founders hired Arnie Gullov-Singh, an outside revenue consultant, to advise on whether to pursue mid-market sales or enterprise sales as the company scaled. Gullov-Singh performed a diagnostic of Ethena's sales funnel and found mid-market to be a reliable, growth-oriented trajectory for the company. The data for enterprise, however, was more limited, making it harder to recommend pursuing with confidence. Petraeus felt enterprise was attainable, nonetheless, especially given Ethena's client base already included some high-profile enterprise firms. Together with Vice President of Customer Success Akhila Iruku, the group discussed whether pursuing both mid- market and enterprise was feasible, and in light of the limited data on enterprise, whether it was wise. Ethena: A Go-to-Market Dilemma (HBS No. 723-363) also includes supplements: Ethena: Pre-Seed Pitch Deck Supplement 1 (HBS No. 723-385); Ethena: Seed Pitch Deck Supplement 2 (HBS No. 723-386); and Ethena: Series A Pitch Deck Supplement 3 (HBS No. 723-387).
In May 2014, Alex Frommeyer, cofounder and CEO of Kentucky-based Beam Dental, a seed-stage startup that developed connected toothbrushes that tracked brushing habits, needed to decide which strategy to pitch to a venture capital firm. The first pitch deck played to the founders' strengths as engineers and requested funds to develop a market-leading, next-generation connected toothbrush. The second pitch deck requested capital to start a dental insurance company, an industry in which the founders had limited knowledge, that would distribute the toothbrush and offer premium credits for healthy brushing habits. This case is the first case in a two-part series (second case 723-356), and there are two supplements (723-374 and 723-375) for this case.
In May 2016, venture-backed Beam Dental was on the brink of financial collapse. Cofounder and CEO Alex Frommeyer weighed the unattractive terms of a bridge loan offered by Beam's largest investor. Frommeyer needed to decide whether to accept the terms or concede defeat and close the company. This case is the second case in a two-part series (original case 723-355); the A case has two supplements (723-374 and 723-375).
In 2022, after revamping operations and expanding retail stores, Framebridge founder and CEO Susan Tynan is optimistic for the future but realizes changing market dynamics. New competitors are entering the market, and margin pressures remained. This case is part two of a two-part series (A case 723-353).
In December 2018, Susan Tynan, founder and CEO of Framebridge, a four-year-old venture-backed startup that sold online custom framing, formulated plans for the future. Her vision was to revolutionize the $4 billion industry by making custom framing easy, transparent, and affordable by leveraging digital technology and automation. Early demand for the product was strong, and Framebridge began experimenting in retail. The company built a high-tech, robotics-driven manufacturing plant in Kentucky but struggled to achieve economies of scale. In the first part of this two-part series (B case 723-353), Tynan needed to decide whether to pivot her operations strategy or remain true to the tech-enabled robotics approach in which her backers had invested. Further, she had to determine her vision for retail and how this might impact the business model.