• Introduction

    Speaking Up at Work is intended for individuals who fear speaking up about their ideas or have done so but are frustrated by their lack of success, It provides stories of others who have been a "lone voice" or an "independent thinker" and their attempts at change-both successful and unsuccessful. It offers insight into effective tactics and pitfalls to avoid. It also offers various tools and tactics to leaders who want to get the best ideas from their teams. The book explores the individual characteristics and situational conditions that lead an individual to develop an independent point of view and to openly voice this view regarding an organizational performance issue. The implications are to better understand how to encourage independent thinking and to understand the personality characteristics and developmental experiences that foster this ability. The author conducted over 50 interviews with individuals about numerous "voice events" throughout their working lives. Chapter 1 begins this effort with stories of speaking up as an "independent thinker" and what that experience is like.
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  • Cultivating a Capacity for Independent Thinking

    Speaking Up at Work is intended for individuals who fear speaking up about their ideas or have done so but are frustrated by their lack of success, It provides stories of others who have been a "lone voice" or an "independent thinker" and their attempts at change-both successful and unsuccessful. It offers insight into effective tactics and pitfalls to avoid. It also offers various tools and tactics to leaders who want to get the best ideas from their teams. The book explores the individual characteristics and situational conditions that lead an individual to develop an independent point of view and to openly voice this view regarding an organizational performance issue. The implications are to better understand how to encourage independent thinking and to understand the personality characteristics and developmental experiences that foster this ability. The author conducted over 50 interviews with individuals about numerous "voice events" throughout their working lives. Chapter 2 examines some of the individual and situational factors that support the capacity for thinking independently.
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  • Persuading Without Authority

    Speaking Up at Work is intended for individuals who fear speaking up about their ideas or have done so but are frustrated by their lack of success, It provides stories of others who have been a "lone voice" or an "independent thinker" and their attempts at change-both successful and unsuccessful. It offers insight into effective tactics and pitfalls to avoid. It also offers various tools and tactics to leaders who want to get the best ideas from their teams. The book explores the individual characteristics and situational conditions that lead an individual to develop an independent point of view and to openly voice this view regarding an organizational performance issue. The implications are to better understand how to encourage independent thinking and to understand the personality characteristics and developmental experiences that foster this ability. The author conducted over 50 interviews with individuals about numerous "voice events" throughout their working lives. Chapter 3 discusses examples of being an independent thinker without formal authority and considerations in how to become more persuasive with our ideas.
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  • Leading Change

    Speaking Up at Work is intended for individuals who fear speaking up about their ideas or have done so but are frustrated by their lack of success, It provides stories of others who have been a "lone voice" or an "independent thinker" and their attempts at change-both successful and unsuccessful. It offers insight into effective tactics and pitfalls to avoid. It also offers various tools and tactics to leaders who want to get the best ideas from their teams. The book explores the individual characteristics and situational conditions that lead an individual to develop an independent point of view and to openly voice this view regarding an organizational performance issue. The implications are to better understand how to encourage independent thinking and to understand the personality characteristics and developmental experiences that foster this ability. The author conducted over 50 interviews with individuals about numerous "voice events" throughout their working lives. Chapter 4 explores the process of leading change for those who have limited formal authority (i.e., who are not CEOs). It asks what you should do next if you are immediately successful in getting a green light on your idea, or whether and how to proceed if you don't get a green light. It also discusses some models and mindsets to help individuals implement change?
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  • Promoting Independent Thinking

    Speaking Up at Work is intended for individuals who fear speaking up about their ideas or have done so but are frustrated by their lack of success, It provides stories of others who have been a "lone voice" or an "independent thinker" and their attempts at change-both successful and unsuccessful. It offers insight into effective tactics and pitfalls to avoid. It also offers various tools and tactics to leaders who want to get the best ideas from their teams. The book explores the individual characteristics and situational conditions that lead an individual to develop an independent point of view and to openly voice this view regarding an organizational performance issue. The implications are to better understand how to encourage independent thinking and to understand the personality characteristics and developmental experiences that foster this ability. The author conducted over 50 interviews with individuals about numerous "voice events" throughout their working lives. Chapter 5 explores ways to promote independent thinking in a team and organization. Unlike prior chapters, it assumes one is doing so from a position of formal authority in their group and/or organization. It explores a wide range of techniques and mindsets for avoiding groupthink and surfacing the best thinking within a team.
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  • Regretting Inaction and the Road Ahead

    Speaking Up at Work is intended for individuals who fear speaking up about their ideas or have done so but are frustrated by their lack of success, It provides stories of others who have been a "lone voice" or an "independent thinker" and their attempts at change-both successful and unsuccessful. It offers insight into effective tactics and pitfalls to avoid. It also offers various tools and tactics to leaders who want to get the best ideas from their teams. The book explores the individual characteristics and situational conditions that lead an individual to develop an independent point of view and to openly voice this view regarding an organizational performance issue. The implications are to better understand how to encourage independent thinking and to understand the personality characteristics and developmental experiences that foster this ability. The author conducted over 50 interviews with individuals about numerous "voice events" throughout their working lives. Chapter 6 explores the role of regret and whether, over the long term, we regret taking action more than doing nothing. In addition to exploring what the psychology of regret teaches us, the chapter looks at the concept of self-efficacy, including its sources, which can enable individuals to act and think independently.
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  • The Real-time Power of Twitter: Crisis Management and Leadership in an Age of Social Media

    This article focuses on crisis management and leadership by executives, boards, and institutions and applies research on resilience, power, and sensemaking in the analysis of the ousting and subsequent return of a chief executive by the board of directors. Insights are shared on the transparency of information, the power of social media, the role of leaders in a crisis, and the ability of different voices to be heard and exert influence in our social media age. This case study provides a set of recommendations for leadership and crisis management in the contemporary business environment by showing how a crisis can be fueled by social media. Twitter is analyzed as a source of real-time news and information, which can have a significant impact on organizations and their strategies. Furthermore, implications for new executives are highlighted, with a focus on how their initial sensemaking process shapes the ability to respond to a crisis.
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