P. N. Gadgil Jewellers Private Limited, based in India, was formed from the most recent separation of the original Gadgil family business, whose origins dated back to the 18th century. The company's gold, silver, and diamond jewellery were all sold under the P. N. Gadgil (PNG) brand. The company expanded from six stores and revenue of ₹13 billion in 2012 to 26 stores and revenue of ₹21 billion in 2016. Although the company focused on professionalizing the business operations by recruiting professionals and adopting new systems and processes, more work was needed to fully achieve a separate identity. Repeated instances of unsatisfactory customer experiences, which had occurred at the other Gadgil family businesses, were having a negative impact on the company's brand image. What strategy could the company follow to differentiate its own PNG brand from the other Gadgil businesses? Should it pursue an expensive brand valuation and hold the other family business to a contractual agreement that disallowed the use of the PNG brand name? Would the other businesses consent to such an agreement?
In 2009, a former engineering student set out with some like-minded friends to create a unique fast food service in Bangalore. Hungry Hogs Private Limited adapted a classic western favourite — hot dogs — to the local palate. The company went on to experience substantial success with revenues in excess of INR 7 million in 2013. The founding partner who set the business in motion must decide between expanding his successful business through franchising options or through the continued establishment of company-owned stores. He is concerned about maintaining the integrity of his products, keeping control over his business and maintaining the brand's favourable image.
The managing director, founder and promoter of Manjushree Technopak Limited, based in Bangalore, India, had exploited various market opportunities to establish his third venture, which over 20 years had become the largest manufacturer of polyethylene terephthalate bottles and preforms in Southeast Asia. His brother and sons had also joined the company, which was listed on the Bombay Stock Exchange, and were now co-directors under his leadership. By 2013, the company was ready to expand to meet the growing demand for plastic containers in the food, beverage, health care and pharmaceutical industries and to counter its competition. It needed to convey a clear vision to all its stakeholders. Growth also meant the need for clarity in leadership roles and a sound internal governance structure. The managing director had three choices: 1) continue the status quo with himself as head of the company; 2) step aside and allow his professionally qualified sons to step up to the company leadership; or, 3) hire a professional from the corporate world as a new chief executive officer.
The general manager of an engineering solutions department at Robert Bosch Engineering India, a subsidiary of a major German supplier of automotive components, must expand his department from captive to non-captive (i.e., non-Bosch) business and grow rapidly. He believes that non-linear growth is feasible if he leverages competencies and talent built over the years within his division. He faces complex strategy execution challenges, including challenges related to funding, sales and marketing and the existing captive-oriented culture, in shifting from a captive to non-captive mode of business for growth. The automotive ecosystem, within India and abroad, is rapidly changing with its focus on high technology and offers opportunities while also posing threats. At the same time, senior management’s expectations for the general manager are high. He must decide whether to focus more on the development of non-linear products/services or on captive jobs in order to meet his firm’s revenue goal. He could also adopt a hybrid approach.
<p style="color: rgb(197, 183, 131);"><strong> AWARD WINNER - Responsible Leadership category, 2014 European Foundation for Management Development (EFMD) Case Writing Competition</strong></p><br>In February 2014, a McKinsey Global Institute report proposed tracking an empowerment line that could enable India’s citizens to get out of poverty by providing the resources they needed to build better lives. This prompted Ela Bhatt, founder of the India-based Self-Employed Women’s Association, to take stock of her initiative to empower women working in India's informal sector. Since 1972, her organization has been widely acclaimed as a global first mover and active champion of grassroots development. Quickly approaching two million members in India and six neighbouring countries, and inspiring similar efforts in South Africa, Ghana, Mali and Burkina Faso, it exemplifies a unique form of positively deviant organizing by speaking to the centrality of human beings at work. Given resources, support and encouragement, its many members have used their own human agency even in the direst of circumstances to better their lives in ways most meaningful to them, for instance, by creating childcare, health care, banking, farming and education cooperatives. However, as she reaches retirement and contemplates the future, Bhatt wonders if the new generation of Indian leaders will take up the Gandhian socially minded path or follow the commercial careers opening up in the country’s multinational sector. Also see B case 9B14C019.
International Oncology Services Private Limited initially had plans to start operations as a stand-alone facility offering cancer care to patients in Delhi, India, but escalating real estate costs combined with the capital intensive nature of the business were a big barrier. Moreover, the high gestation period in a greenfield project led the company founders to think of an alternative business model: a collaborative arrangement on a hub and spoke basis with an established healthcare provider in the city of Jaipur. This was a success. The company could leverage the infrastructure and in-patient facilities of the partner hospital, while adding its own medical, technological and research expertise to offer services at a cost-effective price. Though the company grew rapidly in its initial years, continued success was by no means assured. The management has to decide whether to expand with a single partner or adopt a multi-partner approach to take the business to the next level of growth.
Goli Vada Pav Pvt. Limited (GVPPL) identified an opportunity to brand one of Mumbai’s favourite fast foods — the vada pav. GVPPL’s founders saw a huge opportunity in the Indian fast food industry, which was highly unorganized and largely serviced by small-time local vendors. There was a need in the market for a hygienic, branded product and Goli Vada Pav was created to fill this void. GVPPL broke the stereotype of unhygienic, manhandled vada pav. Its strategy for success was built on the four-point formula for a high-quality product, with value for money and efficient delivery to customers. The absence of a hygienic, branded product in the Indian fast food industry contributed to the initial success of GVPPL. This case series illustrates an entrepreneur’s ability to identify and exploit a market opportunity. It details challenges faced by GVPPL in the competitive dynamics of the Indian fast food industry. These cases further question the viability of GVPPL’s business model as one of the founders aspired to expand to the national and international markets. Would he be successful in strategizing GVPPL’s future growth?
The case traces the milestones of a 26-year history of a social entrepreneur creating a social enterprise, Madras Craft Foundation (MCF). The story leads up to a three-decade retrospective on the role social ventures play in our lives. Based on the entrepreneur’s critical reflection, the case shows how the paths of the social entrepreneur and the social enterprise became closely interwoven. After MCF had been self-sufficient for three years, the success of the social venture precipitated a crisis as to who could succeed the founding social entrepreneur, whose love for South India’s arts, crafts, and culture had become inseparable from MCF and its best-known offering, Dakshina Chitra. The case details MCF’s revenue-generation model and shows the interdependence between the social entrepreneur and the social enterprise — their “co-becoming” over almost three decades. The analysis makes apparent links between the founder and her venture, and challenges the divide between social entrepreneur and social enterprise. It also provides an opportunity to discuss what is alike or different in social entrepreneurship and traditional entrepreneurship.