This case on Delhivery highlights how a young enterprise had grown phenomenally, embracing a variety of business models - hyperlocal delivery, software-as-a-service, pipeline business models for services, and a platform business model. The case is particularly useful to highlight how each of these business models within the firm complement each other, and what value addition they do to each other's business verticals and stakeholders. Being an advanced case (to be taught later in the course), the case narrative includes the network effects and other descriptions of the platform business model. The case is positioned as a growth/diversification question facing the entrepreneurs as they seek to sustain their core (technology) when the market is yet to tip (achieve critical scale).

This industry note is a supplement to the case "Delhivery: Leveraging the Platform".