Many executives and scholars have argued that effective strategy implementation is at least as important as-if not more important than-developing a brilliant strategy. While there are several extant viewpoints regarding what is required for successful strategy implementation, perhaps the most influential perspective is that business success requires a fit between strategy and organizational architecture. Organizational architecture subsumes structural variables and capabilities. For the past 10 years, we have studied the performance implications of matching marketing's organizational architecture to four generic business strategies: Prospectors, Analyzers, Low-Cost Defenders, and Differentiated Defenders. Through six empirical studies we have identified best practice matches between these strategy types and: (1) marketing organization culture, (2) marketing strategy, (3) market strategy formation process, (4) market-focused strategic organizational behaviors, (5) marketing organization structure, and (6) marketing control systems. In this article, we bring together findings from each of these studies to provide a comprehensive overview of those marketing actions and policies that are associated with superior firm performance.

Does an organization's commitment to diversity--as reflected by CEO commitment, human capital, corporate communications (internal and external), and supplier diversity - result in competitive advantage and superior financial performance? Diversity can bring new voices and perspectives into the strategy dialogue, help managers understand and address the needs of a demographically diverse customer base, and stimulate a wider range of creative decision alternatives. However, the anticipated benefits of corporate diversity efforts may also be accompanied by costs that can affect shareholder wealth. In a study comparing the financial performance of the DiversityInc Top 50 Companies for Diversity to a matched sample, we find evidence that firms with a strong commitment to diversity outperform their peers on average. For commitment to diversity to become ingrained in corporate culture there must be visible and ongoing support from senior management, a clear articulation of the business case for diversity, line manager accountability, and training programs directed at communications, conflict resolution, and team building.     

A study involving over 200 senior managers demonstrates that overall firm performance is strongly influenced by how well a firm's business strategy is matched to its organizational structure and the behavioral norms of its employees. Identifies a taxonomy comprised of four different combinations of structure/behavior types: Management Dominant, Customer-Centric Innovators, Customer-Centric Cost Controllers, and Middle Ground. These alternative structure/behavior types are then matched with specific business strategies (i.e., Prospectors, Analyzers, Low-Cost Defenders, Differentiated Defenders) to identify which combination(s) of structures and behaviors best serve to facilitate the process of implementing a specific strategy.

Many managers have adopted a balanced scorecard approach to measuring performance. But "balance" implies that all measures are equally important in all settings. The authors endorse the multimeasure approach, but challenge the idea that all measures are equally important regardless of the product-market strategy adopted. Results of a survey of more than 200 businesses support this position. The most successful performers emphasized the measures and perspectives (customer, internal business, innovation and growth, financial) most appropriate to their strategy type (prospector, analyzer, low-cost defender, differentiated defender).

Today's strange, new business world needs an augmented model of industry and market analysis that reflects recent developments in industry dynamics, such as globalization, entrepreneurship, technological advances, and the Internet. Here is such an updated model, built on and expanding the basic premises that underlie Michael Porter's Five Competitive Forces Model. Suggestions are offered for how managers can position their businesses for success in the current competitive environment. Competitive rivalry (the force with the greatest influence on ROI and risk) includes both substitute products and the threat of potential entrants, combined because they are so highly interrelated. The presence of durable barriers to imitation is the most powerful deterrent to destructive turbulence. Strategic positioning in competitive markets requires creating a market-focused organization, a new market space, and relationships with key customers and suppliers. Strategy must be conceived as a series of real options.

"Create shareholder value" has become management's mantra. Managers have developed an extensive set of tools for determining which parts of their businesses add to or subtract from shareholder value. Unfortunately, merely applying the tools of value-based analysis does not suffice to add shareholder value; these tools focus on financial management and what top managers do, whereas value creation results from actions by individuals and groups throughout the firm. A comprehensive value-based management (VBM) system must engage, motivate, and reward people throughout the organization who create shareholder value. The system offered here targets five stages of development: value-based analysis; management of commitment and stretch targets; VBM training and open-book management; employee empowerment and task-focused training; and sharing the value. The VBM system continues with dialogue among top managers about where stretch goals should be focused in the future and the involvement of all employees in determining the best means to achieve those goals. Equally important is an ongoing commitment to training in VBM and the tasks that derive from it. VBM cannot create a strategic vision for a company. But when it is focused on creating both economic value and enhanced customer value, and is an integral part of the culture, the firm maximizes its future prospects.