Describes the changes made to Frost, Inc. to exploit CNC technology. The focus is on the impact in each functional area.

Supplements the (B) case.

In many ways Frost is an archetypal, small, dying manufacturing firm. With profits gone in a no-growth business and unable to diversify, Charles Frost bets the company on computer numerically controlled (CNC) equipment to replace the existing 1940s era screw machines. The case is designed to allow discussion of: 1) why they can't diversify? (they have no unique skills and are unable as an organization to change from the existing processes which focus on the current product), 2) whether CNC can solve the problem and whether they can afford it, and 3) how each functional area will have to change if Frost is to evolve into a "capability house."