In the late 1990s, faced with a number of burning management issues, a growing inmate population, and a problem of officer recruitment, the director of the Singapore Prison Service implemented a thorough transformation process, developing a new paradigm for modern prison management which impacted the whole of Singaporean society. Case A describes the brave decisions and innovative ideas championed by the directorate, inviting students to slip into the role of senior management and discuss the pros and cons of a key management decision without knowing the outcome (Case B).

In the late 1990s, faced with a number of burning management issues, a growing inmate population, and a problem of officer recruitment, the director of the Singapore Prison Service implemented a thorough transformation process, developing a new paradigm for modern prison management which impacted the whole of Singaporean society. Case A describes the brave decisions and innovative ideas championed by the directorate, inviting students to slip into the role of senior management and discuss the pros and cons of a key management decision without knowing the outcome (Case B).