With a fine division of labor across different countries, the global value chains use global sourcing and combines developed countries' know-how with developing countries' low-cost labor to produce lower-priced and higher-quality products, bringing benefits to all parties joining the global value chains. This case, which is based on Foxconn, a major supplier to Apple and other global technology giants, enables students to understand that several forces are challenging and reshaping these global value chains. Foxconn, officially known as Hon Hai Precision Industry, plays an important role as an electronics manufacturer in the global supply chains. The company manufactures different parts in multiple locations to lower costs and offers good quality and competitive prices. Foxconn's main manufacturing plants are all located in China, but Foxconn is under pressure from major US customers such as Apple to move production facilities to other countries. Many factors that are reshaping the global value chains, such as the US-China trade war and COVID-19 pandemic, all have affected Foxconn's operations and forced Foxconn to adjust its strategies. This case sheds light on the risks of global value chains. It provides an opportunity for students to discuss how a company can be affected by global value chain restructuring, especially the US-China trade war and the COVID-19 pandemic, and what strategies a company might adopt to cope with global value chain restructuring.
This case follows the story of Suelin Chen in her career as the founder of Cake, a digital platform that provided "one-stop access" to a wide range of advance care and end-of-life planning products and services. The case highlights the societal, technological, and cultural trends that led to innovation in end-of-life planning. Chen debates which users to target and whether to utilize a B2B or B2C business model to do so.
Florian Hillen, co-founder and CEO of VideaHealth, a startup that used artificial intelligence (AI) to detect dental conditions on x-rays, spent the early years of his company laying the groundwork for an AI factory. A process for quickly building and iterating on new AI products, Hillen believed that the AI factory would prove a competitive advantage when he took his company to market. The AI factory consisted of four stages: the data pipeline, which required labeling dental pathologies on x-rays; algorithm development, which required writing computer programs that learned to recognize the presence of dental conditions and identify them in un-labeled x-rays; an experimentation platform, which tested the accuracy of Videa's diagnoses and determined the appropriate sensitivity of the AI models; and software infrastructure, which deployed the company's AI programs and managed the process for cleaning, storing, and transmitting data. Hillen knew that his company's technology would appeal to individual dentists or dental service organizations (DSOs), who could use AI to make diagnoses more accurate and improve patient trust. Yet Videa would also benefit insurance companies, who could use the technology during the claims review process. Poised to take the company to market, Hillen must decide which customer segment to pursue.
Trichloroethylene, or TCE, was a chemical used by tens of thousands of businesses in the United States. It was an affordable tool for many. Yet, TCE had been associated with important health risks, including cancer and autoimmune disease. TCE potentially posed other risks as well: some researchers argued that low doses of TCE caused deformities in fetal hearts, while others argued that there was not enough science to back up this claim. Over twenty years, a vigorous debate encompassing academic, government and industry voices played out around just how toxic TCE was. The American chemical industry and TCE end-users used lobbying to advocate for their positions. A loose coalition of activists, academics and journalists promoted their own, different, perspectives on TCE. Developments in the TCE story were often communicated to the public through investigative reporting, a field of journalism facing economic crisis. The U.S. government and its Environmental Protection Agency were responsible for assessing TCE's toxicity, leading to secondary policy decisions around how the chemical should be regulated. Yet, by the end of 2020, controversy remained around whether successive governments had been untowardly influenced by special interests in their TCE decision-making. Which stance should the Biden administration take in regards to TCE? More broadly, which broader lessons could be drawn from the TCE case? In particular, should the influence of lobbying on regulations and policies be constrained in any way?
This case describes the life choices of Bill Wilson, the founder of Alcoholics Anonymous. A young man with tremendous potential, Wilson hit rock bottom as a drunk. An epiphany, coupled with his personal drive, led him to build a worldwide organization that has helped millions of people recover from alcohol addiction. Students will learn how he navigated life's choices to leave a lasting impact on the world.
In November 2020, the owner of Tranquility by Jen Candle Company located in Canmore, Alberta, Canada, was reviewing her company's financial performance for its third fiscal year. The company was a candle manufacturer located in Canmore, Alberta, Canada. The owner had gathered the company's statement of financial position for fiscal year 2018-19, the list of cash receipts and disbursements for 2019-20, and various related miscellaneous information. Her task was to record all necessary accounting transactions for the current fiscal year, ending October 31, 2020.
This case uses the impact of the global pandemic on the concentrated meatpacking industry to explore management of supply chain disruptions. COVID-19 had created massive problems at Tyson Foods, with high infection rates among workers, plants closing, and farmers unable to deliver livestock to processing plants. This translated into shortages at grocery stores. Then the president of the United States issued an executive order that meat-processing plants were to stay open to ensure the food supply. At the time, Tyson Foods had decided to close the majority of its facilities, but with the order, the meat-processing giant could remain open and workers could not hold the company liable if they got sick on the job. Tyson Foods struggled with workers getting sick, with creating protocols for clean line work, and with getting products to supermarkets. The material in this case brings the opportunity to explore a vitally important supply chain, the resiliency of that supply chain, and important decisions around fragility, security, fairness, and employees' welfare. In addition, the case allows exploration around how Lean operations leads to efficiencies, but supply chains may not be resilient to disruption. Furthermore, examining John Tyson's public letter in select newspapers provides the opportunity to explore crisis communication and crisis leadership.
Mathilde Johnsen was a highly motivated environmental systems engineer in the real property branch of Public Services and Procurement Canada. Johnsen advanced a job grade about every 18 months, and in 2016, she successfully applied to the management stream. In 2019, after completing an MBA, Johnsen pursued an opportunity in the executive stream of the civil service. Her past behaviour raised concerns for the selection committee, who decided that, rather than promote Johnsen, they would give her a one-year secondment in the executive position so they could assess her growth. Unfortunately, her inability to deal effectively with subordinates, peers, and superiors resulted in Johnsen's effective demotion and transfer out of the department. Could this unfortunate career derailment have been avoided?
Supplement to case W21081. Mathilde Johnsen was a highly motivated environmental systems engineer in the real property branch of Public Services and Procurement Canada. Johnsen advanced a job grade about every 18 months, and in 2016, she successfully applied to the management stream. In 2019, after completing an MBA, Johnsen pursued an opportunity in the executive stream of the civil service. Her past behaviour raised concerns for the selection committee, who decided that, rather than promote Johnsen, they would give her a one-year secondment in the executive position so they could assess her growth. Unfortunately, her inability to deal effectively with subordinates, peers, and superiors resulted in Johnsen's effective demotion and transfer out of the department. Could this unfortunate career derailment have been avoided?
Supplement to case W21081. Mathilde Johnsen was a highly motivated environmental systems engineer in the real property branch of Public Services and Procurement Canada. Johnsen advanced a job grade about every 18 months, and in 2016, she successfully applied to the management stream. In 2019, after completing an MBA, Johnsen pursued an opportunity in the executive stream of the civil service. Her past behaviour raised concerns for the selection committee, who decided that, rather than promote Johnsen, they would give her a one-year secondment in the executive position so they could assess her growth. Unfortunately, her inability to deal effectively with subordinates, peers, and superiors resulted in Johnsen's effective demotion and transfer out of the department. Could this unfortunate career derailment have been avoided?
The general director of Northern Canada Evangelical Mission (NCEM) wanted to make some changes to the organization's accounting system to coincide with the calendar year-end. The changes involved consolidating the financial records for 20 separate ministries operating across the country to reduce the number of redundant, time-wasting, manual entries needed and to align the general ledger accounts with the charitable activities report required by the government. As well, the process for tracking and reporting taxes needed to be improved. Finally, NCEM's board of directors wanted an increased level of professionalism and timeliness in the organization's financial statements. The chief financial officer and accounting staff would need a carefully planned schedule to carry out the changes, which would involve bookkeepers, ministry leaders, and the executive team, all while minimizing the interruption to NCEM's operations. How could the general director make the changes without causing additional problems along the way?
In September 2019, the newly appointed manager of the procurement department at Jiangxi Hengda High-Tech Company Ltd., located in China, was wondering how to make his department more efficient. He took some time to understand the working relationships of his department with other internal departments and with external suppliers. During his research, he uncovered sources of conflict between the procurement department and other functional departments, including the marketing, manufacturing, warehousing, and finance departments, as well as the company's suppliers. The manager took his findings to the company's chairman and reported that the low efficiency of the procurement department was caused by the company's lack of synergy across departments. The chairman acknowledged the issue and agreed that some reform of the company's departments was necessary. However, he also pointed out that this would be a complex, costly, and difficult task. The manager of the procurement department was adamant that the company would have to resolve this systemic issue at some point and decided to prepare a proposal for his next meeting with the chairman.
In early 2019, just a year after opening a gallery in Sydney, Australia, the elders of the APY Art Centre Collective proposed opening a second gallery in Adelaide, a much smaller city. The first year in Sydney had been profitable, in part due to an aggressive digital presence. The Collective had some seed money, an offer of a small gallery space, and the draw of serving a large number of the APY community who were residents in Adelaide. But the Adelaide art market was tiny compared to Sydney's, staff was stretched thin, and budgets were tight. The board's vision was certainly compelling, but was it practical? Could a digital strategy help Adelaide's success without cannibalizing the Collective's success in Sydney? What would such a strategy look like?
This case follows Jason Wright and Umang Kajaria at Apax Partners as they consider an investment in Duck Creek Technologies, a technology provider for property & casualty insurance companies. The deal required a complex carve-out from Accenture, Duck Creek's parent organization, and several operational improvements to rejuvenate the company. The case provides the opportunity to evaluate the deal's investment thesis, structure, and risks, along with calculating Duck Creek's valuation.
The case follows Ziad Abi Chaker, founder and CEO of Cedar Environmental, as he weighs options for how to grow the company in the face of growing economic and political instability in Lebanon in 2019. Founded after the Lebanese civil war, Cedar Environmental was an engineering company whose primary business was designing, building and operating small-scale sorting and composting plants to recycle household waste. Refusing to participate in the political patronage and cronyism that were widespread in the industry (and had precipitated the garbage crisis in 2015), Abi Chaker found it difficult to expand his business. Following the garbage crisis, he had developed a new partnership model with a municipality to design, build and operate a recycling plant, but after a successful pilot project, he struggled to find another suitable partner. One option was to take the technology abroad in response to new opportunities that presented themselves, but Abi Chaker did not want to live outside Lebanon. Another option was to shift more into innovating new products, as he had with Eco-boards, a multipurpose building material made out of recycled plastics. Or should he be more flexible about dealing with corruption for the sake of realizing the dream of a zero-waste Lebanon?
This case is set in November 2020. Lao Hung Jia (LHJ) was a progressive chicken rice hawker stall that had embraced digital transformation and open innovation from e-retailing, e-payment, e-distribution to e-marketing. Even though these digital transformation initiatives had helped LHJ improve its customer service, productivity had remained an issue, especially when 50 percent of a hawker's work was spent on food preparation. CK Ng, the son of the founder of LHJ, reached out to the Food Innovation and Resource Centre (FIRC) at Singapore Polytechnic to conduct R&D to develop pre-mixed and pre-packaged sauces so that cooking chicken rice could be simplified. When the R&D at the FIRC was completed, Ng went to Sin Hwa Dee, a local sauce and paste manufacturer, to further develop and batch manufacture these three sauces, namely, the chicken stock, soya sauce and chilli sauce. Sin Hwa Dee was able to replicate the chicken stock and soya sauce, but it could not do so with the chilli sauce as the food retort production method used had altered the taste, colour and texture of the chilli sauce. Ng did not want LHJ to remain as a single chicken rice hawker stall. He had envisioned a LHJ franchise and dreamed about serving LHJ's chicken rice in vending machines or unmanned stalls so that more people in Singapore and abroad could savour the dish. But all these plans were dependent on getting the pre-mixed and pre-packaged chilli sauce right - without it, many Singaporeans would agree that the chicken rice was 'incomplete'. What should Ng do to make his dreams for LHJ a reality?