<p align="justify">Bhagwati Steel Centre, a family-owned trading firm located in Ghaziabad, India, was facing a short-term decline in revenue from its core business, trading iron and steel components, during the COVID-19 pandemic. The company’s four partners felt that this was the right time to diversify and expand their business to establish more sources of revenue and income; they were considering diversifying and expanding their business using a business integration strategy and had to choose between two options: backward or forward integration. However, the partners had several financial factors to consider before making the final choice. What factors would influence and determine the better option for the company’s cash flow? What effect would a potential boom or bust in the market have on the two proposed expansion strategies and on cash flow? What financial techniques were available to evaluate the two proposals and which should be the preferred technique? Finally, should the company opt for backward or forward integration?</p>
In August 2021, uTrade Solutions Pvt. Ltd. (uTrade) was considering various options for its future. The financial technologies (fintech) company was founded in 2011 and based in Mohali, India. By 2021, uTrade had become a trusted state-of-the-art technology solutions provider to India’s major stockbrokerage firms. However, the changing market landscape, declining brokerage margins, and market disruption by discount brokers were creating challenges for uTrade’s business model, forcing the company to consider alternative growth strategies that were more aligned with the new market requirements. Although vertical integration could help uTrade capture a larger share of the value chain, it could also create a potential conflict of interest with existing clients. Horizontal expansion through a new banking, insurance, or digital payment venture could also have benefits and potential challenges in terms of resource deployment and compatibility with the existing business model. Another issue was a push from uTrade stakeholders to sell the company and enter another segment of the fintech industry. The founder had to make a decision.
In April 2020, Rudra Industries and Services Private Ltd., a diesel generator product and service provider in Uttar Pradesh, the largest state in northern India, was facing a dilemma. Diesel generators (DGs) were heavily used by telecommunication companies to provide uninterrupted power supply to their towers, despite frequent power outages. However, consolidation in India’s telecommunication industry had led to stagnation in the company’s core business. To maintain a continuous flow of income, the company was considering a business expansion to leasing diesel generators to clients. The company was asked to prepare a bid proposal for leasing 100 DG sets to a local bank with numerous branches across the state. What factors would influence the pricing estimates in the bid? How should the company finance the purchase of generators that will be leased out to the client? How could the pricing estimate be calculated to ensure the project would be profitable? Should the company even consider entering the leasing sector, considering recent reductions in power outages and increasing diesel prices?
In May 2015, the new director at Schneider Electric’s plant in Rudrapur, India, faced a challenging situation. The company had an ongoing struggle with quality issues and consistently missed its production targets. From a human relations perspective, employee engagement and morale were low and the shop-floor workers had very little respect for the plant’s management team. The new director quickly launched a program of human resource initiatives aimed to turn the plant around, but in the midst of his efforts, a sister plant submitted a high-volume order that seemed well beyond Rudrapur’s production capabilities. Against the advice of his superiors, and in the face of some resistance from his staff at the plant, the plant director accepted the order and used an adaptive leadership approach to implement several plant-level changes in the production processes at Rudrapur. While the team had made a lot of progress in improving the overall function of the Rudrapur plant, there was still a long way to go and a huge production hurdle to be crossed. Were the director’s interventions likely to succeed? Should he adopt a different approach to meet the challenges?
In January 2007, Metro do Porto, a light rail network, entered into an interest rate swap agreement with Banco Santander Totta on a notional principal of €89 million. The intent was to reduce the interest costs that Metro do Porto was incurring. This was a complex swap agreement that brought immediate benefits to Metro do Porto but proved catastrophic in the long run. Two years after the swap commenced, a “snowball clause” in the swap agreement took effect, increasing Metro do Porto’s liability beyond 60 per cent per annum at a time when market interest rates were low and expected to drop even lower. It was unclear whether the company entered into this agreement out of ignorance, political pressure, or both, but the end result was a lawsuit. Students are expected to analyze the terms of this swap and decide whether the swap constituted good practice from a risk management perspective and whether Metro do Porto should have been able to anticipate the possible losses.
The owner and chief executive officer of the India Holiday Bureau (IHB), was besieged by calls from irate travelers seeking an explanation for the poor customer service they had received. It was the peak of the tourist season in India, with international visitors pouring into the country to explore its temples, palaces, hills, beaches and wildlife reserves. IHB had accepted several online hotel-booking requests, but because the hotel did not have sufficient staff to follow through on these requests, several customers were left stranded at the airport without their promised airport transfers. Others had been forced to go without hotel rooms altogether. IHB knew that a lack of accurate forecasting and proper planning was at the root of this problem. How could the owner accurately predict the growth that would continue to overwhelm IHB unless the company prepared for it?
CAPRO Group is a small electrical engineering services firm operating out of New Delhi, India. In December 2011, with falling revenues due to macroeconomic conditions and increasing competition, the firm’s owner and founder appoints his son to look into restructuring the business. The electrical distribution control panel manufacturing and installation industry is highly fragmented, with only a few big firms and many small firms. Most firms specialize in one niche of the industry, whether it be manufacturing of equipment or panels, installation, or consultancy services. Different niches require different inputs in terms of labour, finances, and technical knowledge. Given the labour problems in India, combined with the country’s spiraling interest rates and slowing economic growth, the owner’s son must decide on a plan to bring his company out of its current slump.