While the existence of workplace discrimination has been firmly established, individual employees often feel uncertain about classifying a negative personal experiences as such. For example, if a woman is passed up for a promotion in favour of a man, she may wonder whether her colleague's performance was simply superior to hers, and may never resolve whether or not it was discriminatory. The authors refer to such experiences as 'ambiguous incidents,' and in this article they describe what these look like and their implications for women at work. In the end, they show that understanding and addressing gender inequality demands considering not only overt discrimination, but ambiguous incidents, as well.

No one would argue that that online and mobile banking have transformed the financial services industry. Tech-savvy customers welcome online banking for its convenience, and banks view it as a way to increase efficiency. But the author argues that despite the rapid growth of digital tools and solutions, personal relationships remain critical in the financial sector. She describes her research findings, which indicate that there are hidden costs to abandoning personalized banking relationships - and that such relationships between borrowers and lenders can benefit both parties.