Manoj Dawane founded an advertising technology (AdTech) start-up in Delhi, India in 2020 that provided digital consumer behaviour intelligence for targeted digital advertising without using third-party internet cookies. His patented technology solved the issue of personal data privacy created by cookie-based targeting. His unique competitive advantage would not last long and he faced three dilemmas. First, to define a clear business model that would be a balance between the core competency of the company and the emerging market opportunities. Second, to identify an alliance partner for a faster growth. Third, to redefine his go-to-market strategy for seven times growth in two years, as demanded by investors.
When they are posed with two intriguing offers on the fund-raising television show Shark Tank India, the co-founders of Menstrupedia Technologies Pvt. Ltd. (Menstrupedia), Aditi Gupta and Tuhin Paul, are faced with a tough decision. Should they forgo the social brand they have built over several years to pursue the seemingly smart business decision of becoming a sanitary napkin producer, or should they scale up their comic business despite so many competitors in the menstrual awareness landscape, or should they do both? Menstrupedia Comic is an educational comic book about menstruation for adolescents created by Gupta and Paul in 2009. Its aim is to shatter deep-rooted, widespread menstruation myths. Although Menstrupedia has started out as a comic book producer, the company's social impact has been enormous, with Gupta having been recognized for her social outreach efforts by organizations such as Forbes Media limited liability company and British Broadcasting Corporation. By 2022, the co-founders seek to grow their impact, and the need to scale up Menstrupedia propels them to appear on Shark Tank India. Two "Sharks" (members of a panel of potential investors) each offer them a different avenue for growth. The first Shark is in agreement with the co-founders' vision of social change and growth, while the other suggests that they diversify their business by manufacturing and selling sanitary napkins, an immensely profitable endeavour, while using their comics as a complementary product.
When they are posed with two intriguing offers on the fund-raising television show Shark Tank India, the co-founders of Menstrupedia Technologies Pvt. Ltd. (Menstrupedia), Aditi Gupta and Tuhin Paul, are faced with a tough decision. Should they forgo the social brand they have built over several years to pursue the seemingly smart business decision of becoming a sanitary napkin producer, or should they scale up their comic business despite so many competitors in the menstrual awareness landscape, or should they do both? Menstrupedia Comic is an educational comic book about menstruation for adolescents created by Gupta and Paul in 2009. Its aim is to shatter deep-rooted, widespread menstruation myths. Although Menstrupedia has started out as a comic book producer, the company’s social impact has been enormous, with Gupta having been recognized for her social outreach efforts by organizations such as Forbes Media limited liability company and British Broadcasting Corporation. By 2022, the co-founders seek to grow their impact, and the need to scale up Menstrupedia propels them to appear on Shark Tank India. Two “Sharks” (members of a panel of potential investors) each offer them a different avenue for growth. The first Shark is in agreement with the co-founders’ vision of social change and growth, while the other suggests that they diversify their business by manufacturing and selling sanitary napkins, an immensely profitable endeavour, while using their comics as a complementary product.
Although Blaser Swisslube (Blaser)'s market share in the coolant space in the Indian industry is relatively low as compared to other players, India is an important market for the company. With India becoming a global sourcing hub for many auto companies, the auto sector is the prime driver for the metalworking fluids segment. Since starting operations in 2002, the company has, over the years, operated as a sales subsidiary of its parent company located in Switzerland. The parent company strongly believes in innovation and delivering value globally to customers through customized solutions and safe products. Blaser is facing a challenge in India in convincing industrial customers of the value of its products and solutions and their potential to create financial returns for them. The reason is that most Indian customers are price-conscious. And the price of Blaser's coolants is higher than the price of its competitors. It is in the context of this challenge that Punit Gupta, the managing director of the Indian subsidiary, is facing some dilemmas. How should his sales team convince Indian customers to try out Blaser coolants? Who could be the right person to approach in each organization to sell the concept of the coolant as an investment in productivity improvement rather than as a consumable? Where does the ongoing digitalization of Indian manufacturing fit in? What holistic approach can the company take to intensify its growth journey in India?
Boond, a last-mile energy access company, was founded to serve the rural base of the pyramid market in India. The company operated in the two states of Rajasthan and Uttar Pradesh(UP). It came face to face with multiple challenges like low purchase capacity, lack of awareness about solar technology and difficulty of reaching out to the remote consumers. Boond innovated its business model to provide customized solution for energy access at an affordable price along with doorstep servicing. It created social capital that facilitated the collectivity of the stakeholders like banks, suppliers, grassroots organizations and community. This led to energy access and had a multi-dimensional impact on human well-being (health, education, employment, etc.), thereby improving lives of many. The challenge for Boond is in scaling up its business model for energy access to the other Indian states, each of which pose unique challenges along with varying environmental factors.
In 2007, Trek Bicycles (Trek) entered the Indian market. Although Trek’s market share in India was small compared to its global presence, India held an important position in Trek’s global aspirations, and the country’s potential for growth drove Trek to enter that market. The company strongly believed in innovation and in delivering value to customers through a bundle of services and schemes. Trek operated in the country through a partnership with an Indian distributor and in 2017 set up its Indian subsidiary. The company had a first-mover advantage with respect to the sale of super-premium bicycles in India, but in 2019, after more than a decade, how could the company increase its retail network and grow the community that was connected with cycling?
Founded in 2016, Critterati was India’s first luxury hotel for pets, located in one of the most prominent residential and commercial areas of Gurgaon, India. The basic philosophy of the hotel was that pets provided unconditional love to their owners, so they deserved more than just basic care in return. The number of customers visiting Critterati over the previous three years had increased consistently from 500 in the first year to 1,200 in the second year and 2,600 in the third year. In a short time, the start-up had become a self-sustaining business. By early May 2019, the hotel’s top luxury Critterati Suite was already booked for most of June and the overall hotel was nearly fully booked for the next two months. The Critterati differentiator was an annual membership plan that had been carefully crafted to provide a package of services for one year at a cost effective flat rate. However, the number of customers who chose the membership plan was still low, at around 250, but 1,000 memberships were needed to break even. How would pet owners be convinced about the benefits of the plan? Partnering with other service providers would also increase brand awareness, but which partnerships were most important?
In 2007, Trek Bicycles (Trek) entered the Indian market. Although Trek's market share in India was small compared to its global presence, India held an important position in Trek's global aspirations, and the country's potential for growth drove Trek to enter that market. The company strongly believed in innovation and in delivering value to customers through a bundle of services and schemes. Trek operated in the country through a partnership with an Indian distributor and in 2017 set up its Indian subsidiary. The company had a first-mover advantage with respect to the sale of super-premium bicycles in India, but in 2019, after more than a decade, how could the company increase its retail network and grow the community that was connected with cycling?
Founded in 2016, Critterati was India's first luxury hotel for pets, located in one of the most prominent residential and commercial areas of Gurgaon, India. The basic philosophy of the hotel was that pets provided unconditional love to their owners, so they deserved more than just basic care in return. The number of customers visiting Critterati over the previous three years had increased consistently from 500 in the first year to 1,200 in the second year and 2,600 in the third year. In a short time, the start-up had become a self-sustaining business. By early May 2019, the hotel's top luxury Critterati Suite was already booked for most of June and the overall hotel was nearly fully booked for the next two months. The Critterati differentiator was an annual membership plan that had been carefully crafted to provide a package of services for one year at a cost effective flat rate. However, the number of customers who chose the membership plan was still low, at around 250, but 1,000 memberships were needed to break even. How would pet owners be convinced about the benefits of the plan? Partnering with other service providers would also increase brand awareness, but which partnerships were most important?
Care Unlimited was a start-up in Kolkata, India, engaged in providing support and services to elderly customers whose children lived far away. The venture, four years old, had garnered a clientele who strongly believed in supporting the well-being of their elderly parents. The start-up endeavoured to change the experience of old age by supporting its customers in various chores, and by meaningfully engaging them in the various activities they enjoyed. By April 2018, the set-up had captured a share of the early market in Kolkata; however, the concept that the needs of elderly people extended beyond a need for emergency services had yet to gain wide-scale acceptance. Should the founder consider adding emergency services? Or should he continue to focus on driving home the point that elderly people needed far more than emergency services? Was there a need to explore alternative ways of earning revenue and diversifying his business?
Care Unlimited was a start-up in Kolkata, India, engaged in providing support and services to elderly customers whose children lived far away. The venture, four years old, had garnered a clientele who strongly believed in supporting the well-being of their elderly parents. The start-up endeavoured to change the experience of old age by supporting its customers in various chores, and by meaningfully engaging them in the various activities they enjoyed. By April 2018, the set-up had captured a share of the early market in Kolkata; however, the concept that the needs of elderly people extended beyond a need for emergency services had yet to gain wide-scale acceptance. Should the founder consider adding emergency services? Or should he continue to focus on driving home the point that elderly people needed far more than emergency services? Was there a need to explore alternative ways of earning revenue and diversifying his business?
In 2018, Neat and Clean Solutions (Neat and Clean), a cleaning services start-up in Gurgaon, India, had grown steadily in its 10 years of operations. Its founder realized the importance of building trust with clients and knew that modifying the cleaning process to suit Indian market conditions and the skill set of his team was critical to outsmarting the mounting competition in his industry. However, with an increase in population and the number of residential complexes in the business's target area, there was a huge market of potential clients available. Although Neat and Clean had managed over the years with the same set-up, its founder wanted to expand so that he could have an office, buy new equipment and more vehicles, operate in multiple strategic locations, and employ more people. Unfortunately, he lacked the necessary funds to make these changes himself. Now he must decide whether to expand the scale of his operations and who to approach for the necessary funding.
In 2018, Neat and Clean Solutions (Neat and Clean), a cleaning services start-up in Gurgaon, India, had grown steadily in its 10 years of operations. Its founder realized the importance of building trust with clients and knew that modifying the cleaning process to suit Indian market conditions and the skill set of his team was critical to outsmarting the mounting competition in his industry. However, with an increase in population and the number of residential complexes in the business’s target area, there was a huge market of potential clients available. Although Neat and Clean had managed over the years with the same set-up, its founder wanted to expand so that he could have an office, buy new equipment and more vehicles, operate in multiple strategic locations, and employ more people. Unfortunately, he lacked the necessary funds to make these changes himself. Now he must decide whether to expand the scale of his operations and who to approach for the necessary funding.
In December 2016, the founder of Nukkad, The Chaitastic Teafé Pvt. Ltd. (Nukkad), an organized tea café retail chain, was pleased to see that Nukkad had garnered positive reviews and ratings on numerous social media pages. He was proud of his social enterprise, which encompassed two cafés based in Raipur, Chhattisgarh, India. Since its inception in 2013, Nukkad had created quite a buzz for its distinctive initiative: it specifically employed youths with speech- and hearing-related disabilities. Its founder’s aim was to expand Nukkad to more locations so that more people with these disabilities could be employed and a larger customer base could be reached. What was the best way to achieve this aim? Should he continue expanding with his own outlets (traditional expansion) or through franchising? If the latter, what type of franchising model should Nukkad follow?
Sumith Dutta was the founder of Emerald Trail (ET), a resort near a well-known tourist destination in the Himalayas, which treated resort guests’ pets as no less important than their owners. Dutta’s passion for pets inspired him to offer this experience, which was different from what was offered at other resorts. The case details the decisions Dutta made in executing his strategy and invites students to consider how Dutta could have scaled up his business in 2017: Should he have invested in upgrades at the existing location or should he have opened a new resort in another location in India? If he opened in a new location, could he replicate his existing model? In either case, is he financially prepared for the growth?
Sumith Dutta was the founder of Emerald Trail (ET), a resort near a well-known tourist destination in the Himalayas, which treated resort guests' pets as no less important than their owners. Dutta's passion for pets inspired him to offer this experience, which was different from what was offered at other resorts. The case details the decisions Dutta made in executing his strategy and invites students to consider how Dutta could have scaled up his business in 2017: Should he have invested in upgrades at the existing location or should he have opened a new resort in another location in India? If he opened in a new location, could he replicate his existing model? In either case, is he financially prepared for the growth?
In 2017, Volkswagen Group was not satisfied with its performance in India. Tata Motors Limited, on the other hand, had been dealing with increased competition from new automobile players. In March 2017, both players made the announcement of a potential strategic alliance with one another. However, the alliance talks soon stalled over the potential use of a platform and the practicality of the business model. The question facing both companies was whether to work out their differences and move the alliance forward, or to terminate the negotiation talks and operate independently.
In 2017, Volkswagen Group was not satisfied with its performance in India. Tata Motors Limited, on the other hand, had been dealing with increased competition from new automobile players. In March 2017, both players made the announcement of a potential strategic alliance with one another. However, the alliance talks soon stalled over the potential use of a platform and the practicality of the business model. The question facing both companies was whether to work out their differences and move the alliance forward, or to terminate the negotiation talks and operate independently.