Firms with higher information technology (IT) spending and expertise often achieve greater margins, yet many business leaders still lack IT savvy. Recent decades have witnessed the migration of information systems from specialized divisions to all parts of firms, but a lack of IT-savvy employees has led to underperforming IT investments. IT savvy is not a technical skill, but rather a basic understanding of technology, a knowledge of technology’s evolution, and an ability to scan the environment for new and innovative technological trends. Firms must gain familiarity with cloud technology, mobile platforms, digital strategies, social media, and big data. IT-savvy executives should include IT use in job descriptions, implement rewards and incentives that promote information and systems sharing, measure the performance of IT investments, create technical support functions, and create information systems and resources that are accurate, relevant, and shareable.

Despite leaders’ best intentions, the execution of strategy is often fraught with obstacles. This is frequently due to hidden, unobvious commitments lying beyond leaders’ awareness that counteract their espoused commitments. There are four key areas that contribute to leaders’ ability to perform: 1. Are they smart enough to manage complexity? 2. Do they possess the knowledge and skills required? 3. Do they care enough about their work? 4. Are they mature enough to manage relationships? <br><br> This article distinguishes between technical challenges (complex and critically important work with known solutions) and adaptive challenges (such as creating a corporate culture more oriented to innovation). Adaptive challenges can only be addressed through changes in employees’ priorities, beliefs, and habits. Overcoming these challenges depends greatly on how much a leader cares about his or her organization. This article suggests that leaders focus too much on running a business and meeting technical challenges, and not enough on changing a business and addressing adaptive challenges. In order to meet adaptive challenges, leaders should know their main priorities, understand their hidden commitments and faulty assumptions, and apply this learning to their teams.

Roger Osayende, a former management consultant, must advise the Ministry of Health of Ektu, a fictional country in Central Africa, on how to implement a new point-of-care diagnostic test for infants with HIV. In Ektu, mothers often transmitted HIV infection to infants during pregnancy, delivery, or breastfeeding due to inadequate resources to invest in prevention efforts. The existing procedure to diagnose infants with HIV required collecting dried blood samples at more than two hundred healthcare facilities around the country and transporting them to a central laboratory in the capital for testing. This process was characterized by significant delays due to long transportation times, batching of samples in transportation and processing in the lab, and concomitant congestion in the lab. This delay resulted in loss to follow-up, that is, lost patients due to mothers not collecting their infants' results. A new point-of-care device was about to be introduced, which would obviate the need for this centralized processing and the resulting diagnostic delay. The key decision under consideration is where to place the devices to maximize their effectiveness.

Better World Books was founded as a for-profit "B corporation" committed to a triple bottom-line of financial, social, and environmental performance. After early growth, BWB now faces challenges growing while sustaining their social-entrepreneurship business model. Problems such as narrow margins, shrinking supply, low brand awareness, and even copycat competitors are a few of the issues BWB faces. CEO David Murphy must decide how to handle these issues in a way that keeps BWB competitive in the crowded used-book industry and creates value for all of BWB's stakeholders.

Now a public company, Tesla Motors has grown from an IPO and partnerships with Daimler and Toyota. Telsa has forgone the traditional dealership business model to sell directly to the public creating a unique customer experience. Now faced with negative press and reports from analysts that Tesla vehicles are too expensive, Elon Musk must decide what the next steps for Tesla Motors are.

After a series of entrepreneurial successes, Elon Musk invested and took a leadership role in Tesla Motors, a company dedicated to commercializing the fully electric car for the mass market. Tesla's current product, the Tesla Roadster, is considered the first fully electric vehicle capable of replacing a gasoline-powered automobile due to its high performance and acceptable range. As other companies, including the traditional vehicle manufacturers and new entrants, develop their own electric vehicles, Musk must decide what to do with Telsa Motors as a company. Should he sell to a larger manufacturer, take the company public to generate the capital for growth, or remain a private niche company? Could Tesla expand their product line to compete with the traditional players in the market?

Jeff Hawkins, founder of Palm Computing, wants software that "thinks" like the human brain. His latest company, Numenta, has developed "Hierarchical Temporal Memory" (HTM), a cutting-edge pattern-recognition software that functions as the human brain does. Hawkins struggles with how to license Numenta's software while protecting Numenta's intellectual property. He must also balance moving his research forward with creating a profit and sustaining his company. Hawkins, who doesn't want to lose control of this company like he lost control of Palm Computing, must decide what strategic alliances to make or not make to ensure that his dream of making computers "more human" becomes reality.

Teaching Note for Product #MH0004 Following Ray Anderson's guidance and vision, Interface, a modular carpet and commercial broadloom company, had implemented a business model focused on sustainability. The results had been not just good for the environment but also for Interface's costs and bottom line. When larger companies such as Wal-Mart came to see Interface's sustainability practices in person to learn how sustainability could benefit their companies, Anderson started InterfaceRAISE, a sustainability consulting company, and made Jim Hartzfeld Managing Director. Now faced with growing the business, Jim must consider what he will need to do to increase InterfaceRAISE's influence for sustainable business on the corporate world.

Best Buy has survived the economic recession that took out competitor Circuit City only to find an increasingly competitive landscape. Their dominance of the retail electronics industry is being challenged by online retailers and big-box retailers such as Walmart and Target. CEO Brian Dunn is scheduled to present a five-year growth plan to shareholders in just two months. With an uncertain economy and invading competitors, what strategies for growth should he present to keep Best Buy from the same fate as Circuit City?

Bank of America has historically pursued a strategy of growth through acquisition. The bank acquired Countrywide Financial in 2008 and Merrill Lynch in early 2009, but at the same time took on $100 billion in toxic assets and exposure to potentially massive losses in the mortgage industry. After being bailed out by the U.S. government preventing what would have been the largest bankruptcy in history, Bank of America is looking to the future and new opportunities. Stephanie Miller is part of a team tasked with developing a new strategy for the bank. How should the bank position itself strategically to compete successfully and grow in the future?

The onset of the cloud computing industry reshaped IBM's strategy. Previously, it had excelled at vertically integrating all in-house activities to drive the value of their mainframe computers. The rise of personal computing was met with corporate denial at IBM. And, by the time it tried to enter the PC market, major players, like Apple, had a five-year lead. IBM then outsourced its operating system and microprocessors and sold its stake in Intel. The series of missteps after the era of mainframe computing brought IBM to its lowest point. After missing out on the PC boom, Cloud computing presented IBM with a new opportunity for it to become the dominant player in computing again. The question had become "How far should IBM venture into the cloud computing industry? And, which market segment would prove the most profitable for IBM?" This case shows the dynamism of the IT industry by the fact that even though IBM missed a cycle of innovation with the PC industry, it had the chance to catch the next wave with the advent of cloud computing.

The pharmaceutical industry faces the threat of patent expirations, diminishing new drug breakthroughs, adverse regulatory laws, increasing competition, and a harsh economic climate. Merck & Company felt these mounting pressures and had become increasingly reliant on blockbuster drugs. With its new drug pipeline running dry, Merck accepted that the biotech industry is too complicated for it to navigate alone. As it stood, it was producing only 1% of the biomedical research in the world. Thousands of new ideas were emerging around the world, both inside and outside of the company. An open innovation strategy would allow the company to source new ideas externally and at a faster rate. This came with many risks including the reduced competitive advantage of protected intellectual property. While Merck had been moving toward an open innovation strategy, its history of internal research and development had created a culture resilient to working externally. Should Merck pursue an open innovation strategy? If so, how?

Jeffrey Immelt started his tenure as General Electric's CEO in what would be called the "Decade from Hell". It started in 2001 with an economic depression due to the 9/11 terrorist attacks and was followed by the global financial crisis in 2008. GE's stock price fell 13% in a single day after missing its quarterly earnings forecast in 2009. On the heels of that loss, Standard & Poor's downgraded GE's AAA credit rating. Despite Jeffrey Immelt's efforts, the share price reached its all-time low of $6.66 on March 5, 2009. By 2010, GE's market capitalization was cut in half to $200 billion. Immelt knew that something had to change with GE's Corporate Strategy. He focused efforts on innovation in energy and healthcare that became known as ecomagination and healthymagination initiatives. Ecomagination sought innovative solutions to ecological challenge while healthymagination focused on delivering solutions for the healthcare industry. By 2010, the efforts from these initiatives had restored some of GE's market capitalization, but were far from the original $400 billion that he had inherited as CEO. Was Immelt's strategic plan enough to carry the company back to its former glory? And, would investors have the patience to stick o this path?

The global sentiment towards energy has focused on reducing fossil fuel dependence. This move to alternative energy represents an opportunity for the world's largest energy technology companies, such as Siemens, to lead the future with a disruptive innovation. There are many new and developing technologies vying to unseat fossil fuels. Wind, solar, geothermal, hydropower and nuclear are the most mature technologies. Siemens Energy has a hand in each of these technologies with its greatest focus in wind and solar, although the time has come to choose which alternative it will focus on to disrupt the industry. This decision comes down to anticipating the most successful technology for the future. Should Siemens wait to acquire a smaller company with an innovative product in order to limit its risk? Or, should Siemens partner with competitors despite bad history?

Infosys' global delivery model was being challenged by the United States backlash against outsourcing. Tax incentives and H1B visas for foreign workers were being reformed to support this policy. The tax incentives being proposed were meant to save American taxpayers $210 billion over ten years by repatriating taxes on foreign profits. Arguments for the H-1B reform advocate ensuring that where there are qualified American workers, those jobs are filled with those individuals before foreign workers. Also, competitors like Wipro and Tata were challenging Infosys' global consulting strategy. How should Infosys react to pressure to hire costly local talent while trying to remain competitive?

Roche had just finished purchasing the last public shares of Genentech in an effort to secure their expertise in biotechnology. However, the recent failure of the colon cancer drug, Avastin, had raised questions about the partnership. Roche's main motives in the acquisition were to gain rights to Avastin and use it for a myriad of other applications. Positive clinical trials would have lead to significantly increased sales and growth into other cancer applications. Instead, the negative results caused Roche shares to drop by 10 percent. The incident raised questions at Roche about the efficiency of drug development at Genentech. Phase III trial failures represented a significant loss of time and money. And, in this case, the FDA revoked Avastin's approval for treatment of breast cancer causing further harm to revenue opportunities for Roche. Now that Roche was in charge, expectations were raised for producing successful Phase III trials that would bring more products to market. But, what was the appropriate resource allocation for early drug discovery and Phase II and III trials? On one side, Genentech wanted to focus on early drug development as a means to keep the future product pipeline well stocked; on the other side, Roche was focused on getting drugs through Phase II and III trials and into the market to generate revenue.

Apple Inc.'s rise to success was punctuated by culture that Founder/CEO Steve Jobs had instilled in the company for over thirty years. This culture created the successful fusion of computing, industrial design, and brand power that led to popular innovations such as the iPod, iPhone and iPad. Apple experienced ups and downs along the way. Externally, it had to defend itself from competitors like IBM, Microsoft, and Dell. Internally, Apple suffered through power struggles that left it without Jobs for a season between 1985 and 1997. During that time, Apple's market share sunk to its lowest point - a mere three percent worldwide. Jobs returned as CEO after successfully founding Pixar Animations Studio and NeXT computer company. His return hailed one of the greatest corporate comebacks in modern history. However, what would happen to this company whose success seemed to be so closely tied to its founder when he was no longer able to lead?

Better World Books was founded as a for-profit "B corporation" committed to a triple bottom-line of financial, social, and environmental performance. After early growth, BWB now faces challenges growing while sustaining their social-entrepreneurship business model. Problems such as narrow margins, shrinking supply, low brand awareness, and even copycat competitors are a few of the issues BWB faces. CEO Andrew Perlmutter must decide how to handle these issues in a way that keeps BWB competitive in the crowded used-book industry and creates value for all of BWB's stakeholders.

Why is a U.S. solar technology firm manufacturing in China instead of the U.S.? Chuck Provini faces this question not just from the market, but also from the U.S. government. This case examines the making of a new joint venture in China at a time when both the U.S. and Chinese governments are eager to expand and develop their clean tech sectors.

Ctrip is a $437 million Chinese on-line travel services company with a scientific, data driven approach to management. The case explores Ctrip's founding and early growth, its expansion into multiple market segments including hotel reservations, air ticketing, leisure travel, and corporate travel, and the sources of its competitive advantage. The firm's culture, organization and call center operations are described in detail, as are its decision-making and business processes. At the end of the case, executives are considering whether Ctrip should actively pursue either the budget or luxury travel segments, which would mean shifting attention from the company's core customer base of Frequent Independent Travelers.