In the A case, Rose Matthews, vice president for patient advocacy at University Hospital, must decide how to handle a startling discovery about patient risk. Weeks after a patient dies, lab results revealed the cause was prion disease, a deadly condition similar to mad cow disease. Since the diagnosis of this very rare condition was not known at the time of the patient's brain biopsy, surgical instruments used for the procedure were conventionally sterilized (rather than using special methods required to kill prions) and reused in up to 100 other surgeries. Now Matthews and her team must decide an ethical communication dilemma: (1) disclose the potential, though very low risk that patients may years later develop the disease; or (2) choose to protect patients from mental anguish related to worrying about a disease they most likely will not develop. The B case reveals that the medical team decided not to disclose this news to patients, only to have the news leaked to the media by a disgruntled hospital employee. The forthcoming teaching note offers three potential teaching plans for this case depending on the desired learning objectives: (1) writing a risk or crisis communication plan; (2) setting up a two-minute role-play of an oral statement delivered at the beginning of an internal meeting or for a press conference; and (3) responding to the media leak.
In the A case, Rose Matthews, vice president for patient advocacy at University Hospital, must decide how to handle a startling discovery about patient risk. Weeks after a patient dies, lab results revealed the cause was prion disease, a deadly condition similar to mad cow disease. Since the diagnosis of this very rare condition was not known at the time of the patient's brain biopsy, surgical instruments used for the procedure were conventionally sterilized (rather than using special methods required to kill prions) and reused in up to 100 other surgeries. Now Matthews and her team must decide an ethical communication dilemma: (1) disclose the potential, though very low risk that patients may years later develop the disease; or (2) choose to protect patients from mental anguish related to worrying about a disease they most likely will not develop. The B case reveals that the medical team decided not to disclose this news to patients, only to have the news leaked to the media by a disgruntled hospital employee. The forthcoming teaching note offers three potential teaching plans for this case depending on the desired learning objectives: (1) writing a risk or crisis communication plan; (2) setting up a two-minute role-play of an oral statement delivered at the beginning of an internal meeting or for a press conference; and (3) responding to the media leak.
The goal of this technical note is to give students tools for thinking about how exchange rates will move over a period of five years into the future. While forecasting exchange rates is arguably more art than science, managers, policymakers, and investors are nonetheless often required to form opinions about the future evolution of exchange rates. Specifically, this note defines the real exchange rate and purchasing power parity (PPP) and illustrates that PPP is useful in forecasting nominal exchange rate movements for advanced economies (AEs). For emerging market economies (EMEs), the note explains that PPP is less useful and instead offers a relatively new International Monetary Fund (IMF) model, which evaluates exchange rate over- and undervaluation in EMEs (as well as AEs). The note is designed to be used in a first-year MBA course, specifically in a class structured around exchange-rate forecasts based on recent supplemental data (to be added by the instructor). In that case, the class would build from a question like, "What will the US dollar/British pound exchange rate be in five years, and why?" Note that the IMF material is advanced and, depending on the level of the students and place in the course, may need to be presented as a useful "black box." In any case, this note could also be employed in an advanced undergraduate or master's level course on international finance or macroeconomics.
When Justin Thomas began as principal of Shining Star Academy, an elementary school in Alabama, the school had been failing for eight years and was in serious risk of state takeover. One of Thomas's innovations was to implement data-driven instruction, but teachers struggled to change their routines. As hard as everyone was working, progress was minimal after a year. Thomas was heartbroken, and he didn't know what else to try. This case is used at Darden in executive programs for leaders in education and second-year MBA courses on leading change. It would also be suitable in courses covering data-driven instruction, school transformation, leadership, and change processes.
Supplement to case UV7726 When Justin Thomas began as principal of Shining Star Academy, an elementary school in Alabama, the school had been failing for eight years and was in serious risk of state takeover. One of Thomas's innovations was to implement data-driven instruction, but teachers struggled to change their routines. As hard as everyone was working, progress was minimal after a year. Thomas was heartbroken, and he didn't know what else to try. The B case follows Thomas in his second year, as he continues to lead the school through its transformation. This case is used at Darden in executive programs for leaders in education and second-year MBA courses on leading change. It would also be suitable in courses covering data-driven instruction, school transformation, leadership, and change processes.
Maxine Hall, the new principal at Northwest Middle School, knew when she started that the school was suffering from a sense of distrust between teachers and administration, as well as a high degree of student disengagement and absenteeism. To unlock student achievement and instill much-needed consistency and alignment across the school, Hall implemented data-driven instruction, but her efforts were stymied by an unwillingness to change among staff and teachers. This case is used at Darden in executive programs for leaders in education and second-year MBA courses on leading change. It would also be suitable in courses covering data-driven instruction, school transformation, leadership, and change processes.
Supplement to case UV7729 Maxine Hall, the new principal at Northwest Middle School, knew when she started that the school was suffering from a sense of distrust between teachers and administration, as well as a high degree of student disengagement and absenteeism. To unlock student achievement and instill much-needed consistency and alignment across the school, Hall implemented data-driven instruction, but her efforts were stymied by an unwillingness to change among staff and teachers. The B case follows Hall in her second year, as she continues to lead the school through structural changes. This case is used at Darden in executive programs for leaders in education and second-year MBA courses on leading change. It would also be suitable in courses covering data-driven instruction, school transformation, leadership, and change processes.
The manager of a rapidly expanding tax and accounting services franchise had been impressed by the performance his right-hand man, but also worried about the pressure he put himself under. Possessing an unusual and valuable skillset, this employee was able to anticipate his manager's needs exceptionally well. Unfortunately, his manager found out he had hacked into his email to do so. The case is designed to surface students' instinctive decision-making tendencies. Thus it is short enough to be read and responded to in class. Students are assigned readings and assignments related to the case after class discussion in which they are encouraged to reflect on their initial responses. The case is quite flexible and would work in any course that deals with leadership, ethics, difficult conversations, decision-making, organizational behavior, human resources, or related topics. It is appropriate for a range of levels and audiences, including undergraduate, MBA, and executive education.
Eneco Group, the second largest utility company in the Netherlands, launched a smart thermostat, Toon, that served as a platform for energy management services. Toon quickly became the gold standard for smart homes in the Netherlands. In January 2017, top management needed to discuss the strategic priorities to keep Toon's lead and hold off the competition.
TokenFunder Inc. (TokenFunder) was a Canadian blockchain start-up focused on developing a platform to help companies perform token offerings in a legal and compliant way. The Ontario Securities Commission had granted the firm a sandbox that permitted it to bypass certain securities regulations for a brief window to test out its business model. TokenFunder's chief executive officer and chief operating officer knew that potential partnerships with various accounting firms, legal firms, incubators, and venture capitalists could be incredibly beneficial to the business. TokenFunder thus had to decide whom to partner with and how to get firms into its ecosystem.
In order to shift 30 per cent of the country’s transport fleet to electric by 2030, the Indian government had launched multiple programs to promote usage of hybrid and electric vehicles (EV) in the country and had agreed to provide various fiscal and non-fiscal incentives to EV firms up until 2020. Many leading automobile manufacturers in India were investing millions of dollars in designing and manufacturing EVs, building the infrastructure required for running EVs, and creating the components required for the battery system used in EVs. Despite these multiple public and private initiatives, by September 2018 it had became apparent that many macro and micro issues were present in the overall environment that was being built for the smooth running of EVs. Would Mahindra Electric Mobility Limited and other automobile firms be able to effectively formulate strategies and compete successfully in this dynamic and changing business environment?
The chief executive officer of Bamboos Health Care Holdings (Hong Kong) Ltd. (Bamboos) started her entrepreneurship journey in 2005 with a telephone and a fax machine. She created a platform to match the demand from patients or their relatives with the supply of services from health care professionals. After 12 years in operation, following one consistent business model, Bamboos was listed on the main board of the Hong Kong Stock Exchange. Despite several challenges in its early years, the Bamboos business model proved to be sustainable in Hong Kong and became resistant to change. In early 2018, the founder was considering entering the health care market in mainland China and changing the company’s business model for the first time. Could the current business model in Hong Kong be modified to enter mainland China and other countries? What changes would be required with respect to strategy and management?
Jiang Yong founded Tiantong & Partners in 2002, seeking to radically improve the level of litigation-related services in China. By 2015, Tiantong was the premier Chinese litigation firm with the highest per lawyer revenues. The firm focused exclusively on high-stakes litigation, particularly Supreme Court appeals, and enjoyed a 90 percent win rate. Building off its success, Tiantong also began offering Internet apps. Yong was betting that the tiny 23-lawyer firm would transform litigation in China. In 2014, Tiantong developed an application called Tiantong Litigation Circle on the WeChat platform with the goal of connecting lawyers across the legal profession. Within the first year, the program recorded 150,000 followers, one million shares, and 10 million page visits. The firm figured that more than half of all practicing lawyers in China were followers. By the end of the year, Tiantong had also released the first professional reading app for lawyers. In May 2015, Tiantong released an Internet tool to support case research, accessible to anyone who needed to find precedents. The firm faced significant opportunities in both businesses. Yong needed to decide whether to continue making efforts in both directions, or whether to prioritize one over the other.
In late 2017, Camber Creek, a real estate technology focused venture capital firm, had to evaluate a potential investment in Measurabl Inc. which provides real estate companies of all sized with a full SaaS solution for sustainability data.
"The Shy Investor: CryptoCurrencies" is a fictional case written from the point of view of an investor carrying out investment risk analysis. The protagonist is a reasonably wealthy woman in Russia who wishes to diversify her investment portfolio. The case uses a fictitious cryptocurrency called URLBoyzCoyn issued by or on behalf of an equally unreal thrash heavy metal band called the URLBoyz. The overall theme is the assessment of risk and the factors to consider before investing in cryptocurrency. The case contrasts the high returns that can be and have been made by early speculators in cryptocurrencies generally. With the risks that later entrants to the market may have to shoulder.
A bank manager is thinking about how to manage the new private banking advisers (PBA) practice in her region. For that she needs to determine how many PBAs she needs, where they should be located, and to which branches each of them should be assigned. This three-case series exposes students to the underlying sequence of analytical tasks, which culminate in solving an integer-programming optimization model-a main tool of prescriptive analytics. The assignment part of the problem (e.g., given the home-base locations of advisers, how should branches be assigned) is solvable in Excel, but the higher-level problem of where the PBAs should be located is beyond the scale of the built-in Excel solver. The case's teaching note recommends the Gurobi solver (which is available to students for free), that is controlled through a Python interface (which is on track to becoming world's most popular programming language). The (A) case presents the problem and data ""as they are."" The (B) case focuses on the descriptive analytics task of visualizing the branch locations to gain intuition. Tableau software is used with default and advanced mapping functionality. The (C) case focuses on the predictive analytics task of estimating travel times between branches. Python code for that is provided, which repeatedly calls Google Maps to obtain the travel times-a task known as the application programming interface (API). By following the A-B-C sequence, the students will have all they need to build the optimization model. With A-B, they have a lot of intuition but still need to estimate travel times. With just the A case, the situation is mostly open ended: it is up to the students to decide what to do, in addition to how to do it. The case is suitable for advanced undergraduate or MBA electives on analytics, or for fast-growing Masters in Analytics programs.