• SATA CommHealth: Resilient Community Care in the Post-pandemic Era

    During the COVID-19 pandemic, SATA CommHealth, a Singapore-based social enterprise, made several strategic decisions in order to turn itself around, sharpen its organizational purpose, and reformulate its organizational strategy. SATA’s new strategy enabled it to secure a significant public contract in 2022, giving it a mandate as a primary care provider for migrant workers. As SATA’s financial performance stabilized, the board and the management were confronted with the next strategic dilemma: On the one hand, the organization could align itself with the national movement focusing on preventive care and population health; on the other, it could attempt to establish new capabilities to provide chronic disease care for an aging populace or dialysis care to a rapidly growing population of persons with end-stage kidney failure. Which course should SATA take to fulfill its mission of promoting lifelong health and serving the community in Singapore?
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  • Medicloud Singapore: Digital Health Entrepreneurship in an Evolving Industry

    In December 2016, two years after the founding of Medicloud, a Singapore-based start-up that offered a medical appointment-booking application, the founder and chief executive officer recognized that the start-up had yet to monetize. A decision regarding a pivot was imminent. He also recognized that there were new opportunities in the areas of employee benefits and insurance for small- and medium-sized enterprises (SMEs). He needed to answer two pressing questions before the company’s initial funding ran out: Should the start-up pivot to serve SMEs? If so, what kind of products and services should it offer to the SMEs?
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