個案總覽

Project Communication from Start to Finish is a five-chapter book by Geraldine Hynes, Ph.D., a communications expert, university lecturer, and author. Its key premise is that skills in project management are critical in a broad range of businesses and industries. A key knowledge area for project managers is communication. This book offers techniques and strategies that enhance communication in diverse environments. It offers innovative ways to bridge cultural gaps, increase understanding, and ensure project success. Project managers will learn how to build trust and rapport, manage conflict, listen, communicate expectations, give performance feedback, and overcome communication barriers. A look to the future includes best practices for using emerging technology when communicating with distributed teams. This book's concise format makes it a readable, practical guide, and it can also be used as a reference for fixing the most frequent communication breakdowns. Cases and examples are presented to illustrate applications of the communication principles from a project's start to finish. This chapter begins by explaining that communication is a key knowledge area for project managers and presents research findings that show the correlation between communication effectiveness and project success as well as organizational success. It then introduces the Guide to the Project Management Body of Knowledge (the PMBOK Guide), the premier resource for project managers, particularly the sections of the Guide that focus on communication competencies for project managers. In the third section of this chapter, project life cycles are described, as well as the role of communication at each stage of the life cycle. Finally, the chapter provides an overview of the book's conceptual model "The Sequence for Success"-and shows how the model embodies ideas that are found in the PMBOK Guide.

Project Communication from Start to Finish is a five-chapter book by Geraldine Hynes, Ph.D., a communications expert, university lecturer, and author. Its key premise is that skills in project management are critical in a broad range of businesses and industries. A key knowledge area for project managers is communication. This book offers techniques and strategies that enhance communication in diverse environments. It offers innovative ways to bridge cultural gaps, increase understanding, and ensure project success. Project managers will learn how to build trust and rapport, manage conflict, listen, communicate expectations, give performance feedback, and overcome communication barriers. A look to the future includes best practices for using emerging technology when communicating with distributed teams. This book's concise format makes it a readable, practical guide, and it can also be used as a reference for fixing the most frequent communication breakdowns. Cases and examples are presented to illustrate applications of the communication principles from a project's start to finish. Chapter 2 is designed to help project managers learn strategies and techniques for communicating in agile and waterfall methods of project management; overcoming communication barriers; appreciating diversity; and developing cultural competence. It begins by demonstrating the importance of communication in two typical methods of project management-agile and waterfall. It then lays two "cornerstones" or basic concepts that are the foundation on which the Sequence for Success model of project management, introduced in Chapter 1, is built. The first cornerstone is diversity appreciation (Figure 2.1). The chapter also suggests several communication strategies that you, as a project manager, can adopt to capitalize on the advantages of workforce diversity. In the final section, the chapter identifies and defines the model's other cornerstone, cultural competence.

Project Communication from Start to Finish is a five-chapter book by Geraldine Hynes, Ph.D., a communications expert, university lecturer, and author. Its key premise is that skills in project management are critical in a broad range of businesses and industries. A key knowledge area for project managers is communication. This book offers techniques and strategies that enhance communication in diverse environments. It offers innovative ways to bridge cultural gaps, increase understanding, and ensure project success. Project managers will learn how to build trust and rapport, manage conflict, listen, communicate expectations, give performance feedback, and overcome communication barriers. A look to the future includes best practices for using emerging technology when communicating with distributed teams. This book's concise format makes it a readable, practical guide, and it can also be used as a reference for fixing the most frequent communication breakdowns. Cases and examples are presented to illustrate applications of the communication principles from a project's start to finish. Chapter 3 focuses on helping project managers learn strategies and techniques for various situations that entail formal interpersonal communication, including: receiving formal communications-listening, responding, and asking questions; communicating performance expectations; delivering negative information and corrective feedback; giving positive performance feedback; conducting formal performance reviews; and managing conflict.

Project Communication from Start to Finish is a five-chapter book by Geraldine Hynes, Ph.D., a communications expert, university lecturer, and author. Its key premise is that skills in project management are critical in a broad range of businesses and industries. A key knowledge area for project managers is communication. This book offers techniques and strategies that enhance communication in diverse environments. It offers innovative ways to bridge cultural gaps, increase understanding, and ensure project success. Project managers will learn how to build trust and rapport, manage conflict, listen, communicate expectations, give performance feedback, and overcome communication barriers. A look to the future includes best practices for using emerging technology when communicating with distributed teams. This book's concise format makes it a readable, practical guide, and it can also be used as a reference for fixing the most frequent communication breakdowns. Cases and examples are presented to illustrate applications of the communication principles from a project's start to finish. Chapter 4 focuses on helping project managers learn strategies and techniques for interpersonal communication competencies that can be applied in informal settings, such as: developing trust; developing emotional intelligence; increasing employee engagement; and building rapport. These conversations will help you get along with your project team, sponsors, and stakeholders and increase the likelihood of a project's success.

Project Communication from Start to Finish is a five-chapter book by Geraldine Hynes, Ph.D., a communications expert, university lecturer, and author. Its key premise is that skills in project management are critical in a broad range of businesses and industries. A key knowledge area for project managers is communication. This book offers techniques and strategies that enhance communication in diverse environments. It offers innovative ways to bridge cultural gaps, increase understanding, and ensure project success. Project managers will learn how to build trust and rapport, manage conflict, listen, communicate expectations, give performance feedback, and overcome communication barriers. A look to the future includes best practices for using emerging technology when communicating with distributed teams. This book's concise format makes it a readable, practical guide, and it can also be used as a reference for fixing the most frequent communication breakdowns. Cases and examples are presented to illustrate applications of the communication principles from a project's start to finish. Chapter 5 focuses on helping project managers learn strategies and techniques for communicating with stakeholders in a global context. Specifically, project managers will learn how to: communicate with distributed teams; use traditional and emerging communication technology; develop culturally sensitive project teams; and apply PMI standards for ethical and professional conduct when communicating. It also considers four major trends in the global work environment: growing reliance on teams and cross-boundary collaboration, increasing reliance on technology, expanding project teams' cultural sensitivity, and heightened emphasis on ethics.